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Milton Keynes, United Kingdom United Kingdom

Global Service Desk Team Leader at Marsh & McLennan Companies

Technology / Software / Internet

A highly effective and successful IT Service Management specialist within an IT Service Delivery function, who is passionate about providing excellent customer service. A target-driven individual who has gained experience by working in large, global organisations with a focus on delivering results to support business success. Acknowledged as a confident team member and leader, and described as a nurturing manager, who provides coaching and mentoring to team members and is effective at building professional relationships with colleagues, clients and customers at all levels. Skilled at Process Management and data analysis ensuring continuous improvements are delivered to reduce costs and ...