An ITIL certified professional with a broad base working knowledge in processes comprising of Incident, Problem & Change management for Networking / Telecom Service Operations and implementations.
SPOC for a premier banking institution handling 250 plus locations pan India.
Handled a team of 20 field support engineers & a team of 16 Service Desk engineers (N.O.C).
Excellent communication and interpersonal skills with the ability to coordinate with project partners and team members to provide technical support to customers within the turn around time.
A systematic, organized, and dedicated individual with an analytic bent of mind, determined to be a part of a growth-oriented organiza...
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