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Greater Minneapolis-St. Paul Area, MN United States

Leading User Experience and Service Design

Technology / Software / Internet

Designing For The Customer I lead the development of user experience and service design innovation across platforms. For the past twenty years I've built digital agencies and client organizations focused on data-driven digital strategy and services. I’m a hands-on manager who can get traction and deliver measurable, positive results. I've held P&L responsibility in a broad range of business units and agencies, including two start-ups. I write and speak on brand management, user experience design, service design, brand narrative, analytics, social media, and digital influence in this era of the Social Internet. And I blog for Social Media Today, Specialties: Strategic Planning • Ser...