I am an enthusiastic and knowledgeable young person who is able to provide front line support as part of any IT Service Operation. As logical thinker who is handle 1st/2nd line support calls, analyse and investigate problems, implement fixes, escalate support calls to 2nd/3rd Level and work closely with the service desk team. As a flexible, resourceful and willing to take full ownership of user problems until they are resolved. I am hungry to learn IT from the ground up, and is currently looking for a suitable position with a forward thinking company or organization.
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