Presently associated with three projects 1. Travel Agency, 2. Resort and 3. Nepal Youth Hostel Council. The professional with over 10+ years overall experience in (IT, Telecom, Security and Travel & Tourism) 6.2 years of IT Industry experience with expertise in IT Services Support Management (ITSM) and ITIL, methods with knowledge of Problem Management, Incident Management, ITIL Service Management, Process Management and Change Management. I have demonstrated experience working in service desk/help desk environments and have strong conceptual knowledge of technical aspects within an IT environment. I have efficient communication and interpersonal skills.
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