Personal Information
Organization / Workplace
Amsterdam Area, Netherlands, NL Netherlands
Occupation
Your customer & happiness driven growth engine | Tedx Speaker | CCXP & ART |
CX Trainer & Management Advisor @ Wow Now
Industry
Technology / Software / Internet
Website
About
I'm an energetic, enthusiastic, passionate, curious, learning-avid and driven customer experience professional.
Customer Experience is my passion, Multiplying Happiness is my drive: I want to transform the way companies deliver customers & employees Experience and Happiness through needs identification and understanding, empathy, creativity and empowerment.
My key areas of expertise:
Customer Experience Journey using Net Promoter Score as compass
VOC-Voice of Customer Understanding and Analysis: transforming Data to Insight to Actions to Results
E-commerce
Customer Service
My current areas of development:
Understanding how mindfulness, creativity and Non Violent Communication (from M...
Contact Details