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Greater Philadelphia Area United States

Chief Customer Officer

Government / Military

Rosetta Carrington Lue is a dynamic leader in the fields of Customer Experience, Contact Center Operations and Community Engagement management in both public and private sectors. Rosetta’s expertise has been cited in numerous publications, including Customer Experience 3.0 by John Goodman and Future of Digital Services - 5 Trends Transforming Government by GovLoop Magazine. She is co-authoring a book with International City/County Management titled “Creating a Welcoming and Connected City: The Philadelphia Story”. In 2008, Rosetta was appointed by Mayor Michael A. Nutter to serve as the City of Philadelphia’s 311 Contact Center Director. Philly311 provides citizens with a single