Rosetta Carrington Lue is a dynamic leader in the fields of Customer Experience, Contact Center Operations and Community Engagement management in both public and private sectors.
Rosetta鈥檚 expertise has been cited in numerous publications, including Customer Experience 3.0 by John Goodman and Future of Digital Services - 5 Trends Transforming Government by GovLoop Magazine. She is co-authoring a book with International City/County Management titled 鈥淐reating a Welcoming and Connected City: The Philadelphia Story鈥�.
In 2008, Rosetta was appointed by Mayor Michael A. Nutter to serve as the City of Philadelphia鈥檚 311 Contact Center Director. Philly311 provides citizens with a single
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