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organisational development business skills productivity organizational competency business priorities human resources culturecode change management business strategy business culture changing culture diagnostics training public services local council outsourcing finance director local authority councillor cultural change culture change consulting organizational change organisational change competitive advantage cultural strength executive team workforce development innovation balanced scorecard scorecard kpi changeability ross harling harling ross motivation morale personnel performance standard of living national prosperity companies profit economic development business and economy wages business model small business uk economy local services public sector council cost cutting section 151 unitary council council leader local government invention