際際滷shows by User: StephenKwan / http://www.slideshare.net/images/logo.gif 際際滷shows by User: StephenKwan / Thu, 27 Sep 2018 19:06:03 GMT 際際滷Share feed for 際際滷shows by User: StephenKwan Service Science Research and Service Standards Development /StephenKwan/service-science-research-and-service-standards-development-116953899 iess2018weissingerkwanfinal-180927190603
Presented at IESS 2018]]>
Presented at IESS 2018]]> Thu, 27 Sep 2018 19:06:03 GMT /StephenKwan/service-science-research-and-service-standards-development-116953899 StephenKwan@slideshare.net(StephenKwan) Service Science Research and Service Standards Development StephenKwan Presented at IESS 2018 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/iess2018weissingerkwanfinal-180927190603-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presented at IESS 2018
Service Science Research and Service Standards Development from Stephen Kwan
]]> 148 3 https://cdn.slidesharecdn.com/ss_thumbnails/iess2018weissingerkwanfinal-180927190603-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Service Science Research and Service Standards Development /slideshow/service-science-research-and-service-standards-development/116952417 weissingerkwaniess201820180920final-180927185702
Presented at IESS 2018]]>
Presented at IESS 2018]]> Thu, 27 Sep 2018 18:57:02 GMT /slideshow/service-science-research-and-service-standards-development/116952417 StephenKwan@slideshare.net(StephenKwan) Service Science Research and Service Standards Development StephenKwan Presented at IESS 2018 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/weissingerkwaniess201820180920final-180927185702-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presented at IESS 2018
Service Science Research and Service Standards Development from Stephen Kwan
]]> 81 3 https://cdn.slidesharecdn.com/ss_thumbnails/weissingerkwaniess201820180920final-180927185702-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Measuring Integration Service Quality Gap in A Service System Network /StephenKwan/measuring-integration-service-quality-gap-in-a-service-system-network 3-3kwanhottum-151002013135-lva1-app6891
Continued development of value propositions for service system networks.]]>
Continued development of value propositions for service system networks.]]> Fri, 02 Oct 2015 01:31:34 GMT /StephenKwan/measuring-integration-service-quality-gap-in-a-service-system-network StephenKwan@slideshare.net(StephenKwan) Measuring Integration Service Quality Gap in A Service System Network StephenKwan Continued development of value propositions for service system networks. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/3-3kwanhottum-151002013135-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Continued development of value propositions for service system networks.
Measuring Integration Service Quality Gap in A Service System Network from Stephen Kwan
]]> 2099 10 https://cdn.slidesharecdn.com/ss_thumbnails/3-3kwanhottum-151002013135-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Globalization and Standards: Supply Chain Operations, Strategy and Infrastructure, May 18-19, 2015 /slideshow/globalization-and-standards-supply-chain-operations-strategy-and-infrastructure-may-1819-2015/48309458 nistgeorgetown2015v2-150519005215-lva1-app6891
Sponsored by NIST, Georgetown University and Northwestern University. An Industry-Academic Teaching Support Workshop]]>
Sponsored by NIST, Georgetown University and Northwestern University. An Industry-Academic Teaching Support Workshop]]> Tue, 19 May 2015 00:52:14 GMT /slideshow/globalization-and-standards-supply-chain-operations-strategy-and-infrastructure-may-1819-2015/48309458 StephenKwan@slideshare.net(StephenKwan) Globalization and Standards: Supply Chain Operations, Strategy and Infrastructure, May 18-19, 2015 StephenKwan Sponsored by NIST, Georgetown University and Northwestern University. An Industry-Academic Teaching Support Workshop <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/nistgeorgetown2015v2-150519005215-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Sponsored by NIST, Georgetown University and Northwestern University. An Industry-Academic Teaching Support Workshop
Globalization and Standards: Supply Chain Operations, Strategy and Infrastructure, May 18-19, 2015 from Stephen Kwan
]]> 671 2 https://cdn.slidesharecdn.com/ss_thumbnails/nistgeorgetown2015v2-150519005215-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 US and World Trade in Services - ISSIP Economics Community of Interest - 4/30/15 /slideshow/us-and-world-trade-in-services-issip-economics-community-of-interest-43015/48309305 issip050615-150519004543-lva1-app6892
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]]> Tue, 19 May 2015 00:45:42 GMT /slideshow/us-and-world-trade-in-services-issip-economics-community-of-interest-43015/48309305 StephenKwan@slideshare.net(StephenKwan) US and World Trade in Services - ISSIP Economics Community of Interest - 4/30/15 StephenKwan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/issip050615-150519004543-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
US and World Trade in Services - ISSIP Economics Community of Interest - 4/30/15 from Stephen Kwan
]]> 1924 4 https://cdn.slidesharecdn.com/ss_thumbnails/issip050615-150519004543-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 INFORMS 2014 - The Integration Quality Gap in Service System Networks /slideshow/informs-2014/41327278 informs2014-141109173546-conversion-gate02
Service providers often have to construct networks of partners to fulfill service obligations to customers. We introduce an integration service quality gap that represents the difference between customer service quality expectation and perceived service quality in his service journey in a service system network. The integration service quality gap is incorporated with traditional service quality gaps to form a more complete treatment of service quality metrics in such an environment.]]>
Service providers often have to construct networks of partners to fulfill service obligations to customers. We introduce an integration service quality gap that represents the difference between customer service quality expectation and perceived service quality in his service journey in a service system network. The integration service quality gap is incorporated with traditional service quality gaps to form a more complete treatment of service quality metrics in such an environment.]]> Sun, 09 Nov 2014 17:35:46 GMT /slideshow/informs-2014/41327278 StephenKwan@slideshare.net(StephenKwan) INFORMS 2014 - The Integration Quality Gap in Service System Networks StephenKwan Service providers often have to construct networks of partners to fulfill service obligations to customers. We introduce an integration service quality gap that represents the difference between customer service quality expectation and perceived service quality in his service journey in a service system network. The integration service quality gap is incorporated with traditional service quality gaps to form a more complete treatment of service quality metrics in such an environment. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/informs2014-141109173546-conversion-gate02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Service providers often have to construct networks of partners to fulfill service obligations to customers. We introduce an integration service quality gap that represents the difference between customer service quality expectation and perceived service quality in his service journey in a service system network. The integration service quality gap is incorporated with traditional service quality gaps to form a more complete treatment of service quality metrics in such an environment.
INFORMS 2014 - The Integration Quality Gap in Service System Networks from Stephen Kwan
]]> 861 2 https://cdn.slidesharecdn.com/ss_thumbnails/informs2014-141109173546-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Using Analogies to Frame a Value Proposition /slideshow/using-analogies-to-frame-a-value-proposition-27310324/27310324 vitamins-131017160054-phpapp01
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]]> Thu, 17 Oct 2013 16:00:53 GMT /slideshow/using-analogies-to-frame-a-value-proposition-27310324/27310324 StephenKwan@slideshare.net(StephenKwan) Using Analogies to Frame a Value Proposition StephenKwan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/vitamins-131017160054-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Using Analogies to Frame a Value Proposition from Stephen Kwan
]]> 1848 2 https://cdn.slidesharecdn.com/ss_thumbnails/vitamins-131017160054-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Serviceology 2013: Fundamental Concepts and Premises of Service Science /slideshow/fundamental-concepts-and-premises-of-service-science/27310051 servicology2013-131017155118-phpapp01
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]]> Thu, 17 Oct 2013 15:51:18 GMT /slideshow/fundamental-concepts-and-premises-of-service-science/27310051 StephenKwan@slideshare.net(StephenKwan) Serviceology 2013: Fundamental Concepts and Premises of Service Science StephenKwan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servicology2013-131017155118-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Serviceology 2013: Fundamental Concepts and Premises of Service Science from Stephen Kwan
]]> 1145 4 https://cdn.slidesharecdn.com/ss_thumbnails/servicology2013-131017155118-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Servicology 2013 workshop /slideshow/servicology2013-workshop/27309866 servicology2013workshop-131017154345-phpapp01
Service Design & Innovation SIG workshop ]]>
Service Design & Innovation SIG workshop ]]> Thu, 17 Oct 2013 15:43:45 GMT /slideshow/servicology2013-workshop/27309866 StephenKwan@slideshare.net(StephenKwan) Servicology 2013 workshop StephenKwan Service Design & Innovation SIG workshop <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servicology2013workshop-131017154345-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Service Design &amp; Innovation SIG workshop
Servicology 2013 workshop from Stephen Kwan
]]> 1153 3 https://cdn.slidesharecdn.com/ss_thumbnails/servicology2013workshop-131017154345-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Maintaining Consistent Customer Experience in Service System Networks /StephenKwan/maintaining-consistent-customer-experience-in-service-system-networks kwanhottumnaples2013-130509124254-phpapp02
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]]> Thu, 09 May 2013 12:42:54 GMT /StephenKwan/maintaining-consistent-customer-experience-in-service-system-networks StephenKwan@slideshare.net(StephenKwan) Maintaining Consistent Customer Experience in Service System Networks StephenKwan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/kwanhottumnaples2013-130509124254-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Maintaining Consistent Customer Experience in Service System Networks from Stephen Kwan
]]> 1026 4 https://cdn.slidesharecdn.com/ss_thumbnails/kwanhottumnaples2013-130509124254-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Tsring-hua University Workshop File 2 of 2 12/07/12 /slideshow/tsringhua-university-workshop-file-2-of-2-120712/15509767 frameworktsinghua120712-121205191701-phpapp01
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]]> Wed, 05 Dec 2012 19:17:01 GMT /slideshow/tsringhua-university-workshop-file-2-of-2-120712/15509767 StephenKwan@slideshare.net(StephenKwan) Tsring-hua University Workshop File 2 of 2 12/07/12 StephenKwan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/frameworktsinghua120712-121205191701-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Tsring-hua University Workshop File 2 of 2 12/07/12 from Stephen Kwan
]]> 434 2 https://cdn.slidesharecdn.com/ss_thumbnails/frameworktsinghua120712-121205191701-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Yuan Ze University - Service Design Basics, 12/6/2012 /slideshow/yuan-ze-university-service-design-basics-1262012/15508954 servicedesignyuanze120612-121205175752-phpapp02
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]]> Wed, 05 Dec 2012 17:57:52 GMT /slideshow/yuan-ze-university-service-design-basics-1262012/15508954 StephenKwan@slideshare.net(StephenKwan) Yuan Ze University - Service Design Basics, 12/6/2012 StephenKwan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servicedesignyuanze120612-121205175752-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Yuan Ze University - Service Design Basics, 12/6/2012 from Stephen Kwan
]]> 926 2 https://cdn.slidesharecdn.com/ss_thumbnails/servicedesignyuanze120612-121205175752-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Introduction to SSMED for 119A, Nov 2012 /slideshow/introduction-to-ssmed-for-119a-nov-2012/15273563 introssmed119a-121120184402-phpapp02
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]]> Tue, 20 Nov 2012 18:44:01 GMT /slideshow/introduction-to-ssmed-for-119a-nov-2012/15273563 StephenKwan@slideshare.net(StephenKwan) Introduction to SSMED for 119A, Nov 2012 StephenKwan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/introssmed119a-121120184402-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Introduction to SSMED for 119A, Nov 2012 from Stephen Kwan
]]> 704 2 https://cdn.slidesharecdn.com/ss_thumbnails/introssmed119a-121120184402-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 China and the World: Trade, Innovation and its role in the WTO /slideshow/china-and-the-world-trade-innovation-and-its-role-in-the-wto/14508847 kwanunvs196-120928173917-phpapp01
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]]> Fri, 28 Sep 2012 17:39:15 GMT /slideshow/china-and-the-world-trade-innovation-and-its-role-in-the-wto/14508847 StephenKwan@slideshare.net(StephenKwan) China and the World: Trade, Innovation and its role in the WTO StephenKwan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/kwanunvs196-120928173917-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
China and the World: Trade, Innovation and its role in the WTO from Stephen Kwan
]]> 835 4 https://cdn.slidesharecdn.com/ss_thumbnails/kwanunvs196-120928173917-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Moving from B2X to B2X2Y Value Propositions in Service System Networks /StephenKwan/moving-from-b2x-to-b2x2y-value-propositions-in-service-system-networks hsse2012kwanhottumkieliszewski-120727194209-phpapp01
Presented at 1st International Conference on Human Side of Service Engineering (HSSE), San Francisco, 24 July, 2012.]]>
Presented at 1st International Conference on Human Side of Service Engineering (HSSE), San Francisco, 24 July, 2012.]]> Fri, 27 Jul 2012 19:42:07 GMT /StephenKwan/moving-from-b2x-to-b2x2y-value-propositions-in-service-system-networks StephenKwan@slideshare.net(StephenKwan) Moving from B2X to B2X2Y Value Propositions in Service System Networks StephenKwan Presented at 1st International Conference on Human Side of Service Engineering (HSSE), San Francisco, 24 July, 2012. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/hsse2012kwanhottumkieliszewski-120727194209-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presented at 1st International Conference on Human Side of Service Engineering (HSSE), San Francisco, 24 July, 2012.
Moving from B2X to B2X2Y Value Propositions in Service System Networks from Stephen Kwan
]]> 985 3 https://cdn.slidesharecdn.com/ss_thumbnails/hsse2012kwanhottumkieliszewski-120727194209-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 IJCSS 2012 Work Shop - An MBA Course on Service Innovation /slideshow/ijcss-2012-work-shop-an-mba-course-on-service-innovation/13070484 ijcssworkshopv2-120525015134-phpapp02
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]]> Fri, 25 May 2012 01:51:33 GMT /slideshow/ijcss-2012-work-shop-an-mba-course-on-service-innovation/13070484 StephenKwan@slideshare.net(StephenKwan) IJCSS 2012 Work Shop - An MBA Course on Service Innovation StephenKwan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ijcssworkshopv2-120525015134-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
IJCSS 2012 Work Shop - An MBA Course on Service Innovation from Stephen Kwan
]]> 539 4 https://cdn.slidesharecdn.com/ss_thumbnails/ijcssworkshopv2-120525015134-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 IBM Service Science & Innovation Community of Practice 3/6/2012 /slideshow/ibm-service-science-innovation-community-of-practice-362012/11880323 ibmssi2012kwan-120306003837-phpapp02
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]]> Tue, 06 Mar 2012 00:38:35 GMT /slideshow/ibm-service-science-innovation-community-of-practice-362012/11880323 StephenKwan@slideshare.net(StephenKwan) IBM Service Science & Innovation Community of Practice 3/6/2012 StephenKwan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ibmssi2012kwan-120306003837-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
IBM Service Science & Innovation Community of Practice 3/6/2012 from Stephen Kwan
]]> 850 2 https://cdn.slidesharecdn.com/ss_thumbnails/ibmssi2012kwan-120306003837-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Interntional Symposium On Service Systems Science 2012 Kwan /slideshow/interntional-symposium-on-service-systems-science-2012-kwan/11711713 interntionalsymposiumonservicesystemsscience2012kwan-120222192050-phpapp02
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]]> Wed, 22 Feb 2012 19:20:45 GMT /slideshow/interntional-symposium-on-service-systems-science-2012-kwan/11711713 StephenKwan@slideshare.net(StephenKwan) Interntional Symposium On Service Systems Science 2012 Kwan StephenKwan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/interntionalsymposiumonservicesystemsscience2012kwan-120222192050-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Interntional Symposium On Service Systems Science 2012 Kwan from Stephen Kwan
]]> 566 6 https://cdn.slidesharecdn.com/ss_thumbnails/interntionalsymposiumonservicesystemsscience2012kwan-120222192050-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Kwan 2012 Research Projects Topics /StephenKwan/kwan-2012-research-projects-topics kwan2012researchprojects-120220233108-phpapp01
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]]> Mon, 20 Feb 2012 23:31:06 GMT /StephenKwan/kwan-2012-research-projects-topics StephenKwan@slideshare.net(StephenKwan) Kwan 2012 Research Projects Topics StephenKwan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/kwan2012researchprojects-120220233108-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Kwan 2012 Research Projects Topics from Stephen Kwan
]]> 374 3 https://cdn.slidesharecdn.com/ss_thumbnails/kwan2012researchprojects-120220233108-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Japan Institute for Design Promotion, December 21st, 2011, Tokyo, Japan. /slideshow/japan-institute-for-design-promotion-december-21st-2011-tokyo-japan/10651392 jidp2011kwan-111220174352-phpapp02
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]]> Tue, 20 Dec 2011 17:43:50 GMT /slideshow/japan-institute-for-design-promotion-december-21st-2011-tokyo-japan/10651392 StephenKwan@slideshare.net(StephenKwan) Japan Institute for Design Promotion, December 21st, 2011, Tokyo, Japan. StephenKwan <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/jidp2011kwan-111220174352-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Japan Institute for Design Promotion, December 21st, 2011, Tokyo, Japan. from Stephen Kwan
]]> 430 2 https://cdn.slidesharecdn.com/ss_thumbnails/jidp2011kwan-111220174352-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-StephenKwan-48x48.jpg?cb=1596042812 www.cob.sjsu.edu/kwan_s https://cdn.slidesharecdn.com/ss_thumbnails/iess2018weissingerkwanfinal-180927190603-thumbnail.jpg?width=320&height=320&fit=bounds StephenKwan/service-science-research-and-service-standards-development-116953899 Service Science Resear... https://cdn.slidesharecdn.com/ss_thumbnails/weissingerkwaniess201820180920final-180927185702-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/service-science-research-and-service-standards-development/116952417 Service Science Resear... https://cdn.slidesharecdn.com/ss_thumbnails/3-3kwanhottum-151002013135-lva1-app6891-thumbnail.jpg?width=320&height=320&fit=bounds StephenKwan/measuring-integration-service-quality-gap-in-a-service-system-network Measuring Integration ...