際際滷shows by User: apolaine / http://www.slideshare.net/images/logo.gif 際際滷shows by User: apolaine / Fri, 11 Oct 2019 10:29:33 GMT 際際滷Share feed for 際際滷shows by User: apolaine eDay - Creativity in the age of synthetic realities /slideshow/eday-creativity-in-the-age-of-synthetic-realities/180970124 polainecreativityintheageofsyntheticrealitieseday-191011102933
Revised version of my Synthetic Realities talk presented at Emerce eDay: https://emerceeday.nl/speaker/andy-polaine/]]>
Revised version of my Synthetic Realities talk presented at Emerce eDay: https://emerceeday.nl/speaker/andy-polaine/]]> Fri, 11 Oct 2019 10:29:33 GMT /slideshow/eday-creativity-in-the-age-of-synthetic-realities/180970124 apolaine@slideshare.net(apolaine) eDay - Creativity in the age of synthetic realities apolaine Revised version of my Synthetic Realities talk presented at Emerce eDay: https://emerceeday.nl/speaker/andy-polaine/ <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/polainecreativityintheageofsyntheticrealitieseday-191011102933-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Revised version of my Synthetic Realities talk presented at Emerce eDay: https://emerceeday.nl/speaker/andy-polaine/
eDay - Creativity in the age of synthetic realities from Andy Polaine
]]> 560 0 https://cdn.slidesharecdn.com/ss_thumbnails/polainecreativityintheageofsyntheticrealitieseday-191011102933-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Design in the Age of Synthetic Realities /slideshow/design-in-the-age-of-synthetic-realities/167368226 apolaine-design-in-the-age-of-synthetic-realities-small-190829055923
Presentation at UX Australia 2019 AI-generated and mixed realities are blurring the boundaries of truth and challenging how we value it. Synthetic Realities have reached new heights of sophistication, sparking controversy, and also fascination, about its creative possibilities. Customers will increasingly expect brands to meet them halfway to supplement the realities they desire. Next, they will expect reality to adapt to them in real time without any conscious request. And the role of designers will be to set the stage on which these experiences happen, often curating AI systems rather than designing themselves. UX practitioners face the double task of designing the interfaces to these new products, tools and services as well as seeing design for digital disrupted as radically as the invention of Photoshop and desktop publishing did three decades ago. If anyone can summon up an entirely generated image or an interface just by speaking its description, what is the future role of the designer? The mixture of fear and fascination of the power of synthetic media is understandable but wrongly frames its future trajectory. This talk takes a view on synthetic realities not as something brand new, but the latest iteration of a long history of re-defining truth and reality through media manipulation. Using visually compelling examples from the latest research and work in synthetic and generated media and charting their convergence, we'll see just how quickly they will be absorbed by culture, radically shake-up the fields of design, advertising and marketing in a very short time-frame, and transform the role of future designers and creatives. It raises important questions of design, ethics, and craft that the UX and broader design community will have to find answers to pretty damn quickly.]]>
Presentation at UX Australia 2019 AI-generated and mixed realities are blurring the boundaries of truth and challenging how we value it. Synthetic Realities have reached new heights of sophistication, sparking controversy, and also fascination, about its creative possibilities. Customers will increasingly expect brands to meet them halfway to supplement the realities they desire. Next, they will expect reality to adapt to them in real time without any conscious request. And the role of designers will be to set the stage on which these experiences happen, often curating AI systems rather than designing themselves. UX practitioners face the double task of designing the interfaces to these new products, tools and services as well as seeing design for digital disrupted as radically as the invention of Photoshop and desktop publishing did three decades ago. If anyone can summon up an entirely generated image or an interface just by speaking its description, what is the future role of the designer? The mixture of fear and fascination of the power of synthetic media is understandable but wrongly frames its future trajectory. This talk takes a view on synthetic realities not as something brand new, but the latest iteration of a long history of re-defining truth and reality through media manipulation. Using visually compelling examples from the latest research and work in synthetic and generated media and charting their convergence, we'll see just how quickly they will be absorbed by culture, radically shake-up the fields of design, advertising and marketing in a very short time-frame, and transform the role of future designers and creatives. It raises important questions of design, ethics, and craft that the UX and broader design community will have to find answers to pretty damn quickly.]]> Thu, 29 Aug 2019 05:59:23 GMT /slideshow/design-in-the-age-of-synthetic-realities/167368226 apolaine@slideshare.net(apolaine) Design in the Age of Synthetic Realities apolaine Presentation at UX Australia 2019 AI-generated and mixed realities are blurring the boundaries of truth and challenging how we value it. Synthetic Realities have reached new heights of sophistication, sparking controversy, and also fascination, about its creative possibilities. Customers will increasingly expect brands to meet them halfway to supplement the realities they desire. Next, they will expect reality to adapt to them in real time without any conscious request. And the role of designers will be to set the stage on which these experiences happen, often curating AI systems rather than designing themselves. UX practitioners face the double task of designing the interfaces to these new products, tools and services as well as seeing design for digital disrupted as radically as the invention of Photoshop and desktop publishing did three decades ago. If anyone can summon up an entirely generated image or an interface just by speaking its description, what is the future role of the designer? The mixture of fear and fascination of the power of synthetic media is understandable but wrongly frames its future trajectory. This talk takes a view on synthetic realities not as something brand new, but the latest iteration of a long history of re-defining truth and reality through media manipulation. Using visually compelling examples from the latest research and work in synthetic and generated media and charting their convergence, we'll see just how quickly they will be absorbed by culture, radically shake-up the fields of design, advertising and marketing in a very short time-frame, and transform the role of future designers and creatives. It raises important questions of design, ethics, and craft that the UX and broader design community will have to find answers to pretty damn quickly. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/apolaine-design-in-the-age-of-synthetic-realities-small-190829055923-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation at UX Australia 2019 AI-generated and mixed realities are blurring the boundaries of truth and challenging how we value it. Synthetic Realities have reached new heights of sophistication, sparking controversy, and also fascination, about its creative possibilities. Customers will increasingly expect brands to meet them halfway to supplement the realities they desire. Next, they will expect reality to adapt to them in real time without any conscious request. And the role of designers will be to set the stage on which these experiences happen, often curating AI systems rather than designing themselves. UX practitioners face the double task of designing the interfaces to these new products, tools and services as well as seeing design for digital disrupted as radically as the invention of Photoshop and desktop publishing did three decades ago. If anyone can summon up an entirely generated image or an interface just by speaking its description, what is the future role of the designer? The mixture of fear and fascination of the power of synthetic media is understandable but wrongly frames its future trajectory. This talk takes a view on synthetic realities not as something brand new, but the latest iteration of a long history of re-defining truth and reality through media manipulation. Using visually compelling examples from the latest research and work in synthetic and generated media and charting their convergence, we&#39;ll see just how quickly they will be absorbed by culture, radically shake-up the fields of design, advertising and marketing in a very short time-frame, and transform the role of future designers and creatives. It raises important questions of design, ethics, and craft that the UX and broader design community will have to find answers to pretty damn quickly.
Design in the Age of Synthetic Realities from Andy Polaine
]]> 1763 4 https://cdn.slidesharecdn.com/ss_thumbnails/apolaine-design-in-the-age-of-synthetic-realities-small-190829055923-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Towards Mindful Service Design /slideshow/towards-mindful-service-design/119567483 01-polaine-mindful-service-design-sdd-compressed-181016071151
Presented at Service Design Days, Barcelona, 5th September 2018]]>
Presented at Service Design Days, Barcelona, 5th September 2018]]> Tue, 16 Oct 2018 07:11:50 GMT /slideshow/towards-mindful-service-design/119567483 apolaine@slideshare.net(apolaine) Towards Mindful Service Design apolaine Presented at Service Design Days, Barcelona, 5th September 2018 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/01-polaine-mindful-service-design-sdd-compressed-181016071151-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presented at Service Design Days, Barcelona, 5th September 2018
Towards Mindful Service Design from Andy Polaine
]]> 789 3 https://cdn.slidesharecdn.com/ss_thumbnails/01-polaine-mindful-service-design-sdd-compressed-181016071151-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 A seat at whose table? /slideshow/a-seat-at-whose-table/95044456 rising-minds-compressed-180426014649
Presentation at Rising Minds in Sydney - 26th April 2018 discussing the relationship between design and business, design thinking, ethics and culture.]]>
Presentation at Rising Minds in Sydney - 26th April 2018 discussing the relationship between design and business, design thinking, ethics and culture.]]> Thu, 26 Apr 2018 01:46:49 GMT /slideshow/a-seat-at-whose-table/95044456 apolaine@slideshare.net(apolaine) A seat at whose table? apolaine Presentation at Rising Minds in Sydney - 26th April 2018 discussing the relationship between design and business, design thinking, ethics and culture. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/rising-minds-compressed-180426014649-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation at Rising Minds in Sydney - 26th April 2018 discussing the relationship between design and business, design thinking, ethics and culture.
A seat at whose table? from Andy Polaine
]]> 2658 9 https://cdn.slidesharecdn.com/ss_thumbnails/rising-minds-compressed-180426014649-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Design for the Long-Term /slideshow/design-for-the-longterm/93884232 web-directions-2018-thinking-long-compressed-180415032806
Presentation at Web Directions Design 2018 13th April 2018]]>
Presentation at Web Directions Design 2018 13th April 2018]]> Sun, 15 Apr 2018 03:28:06 GMT /slideshow/design-for-the-longterm/93884232 apolaine@slideshare.net(apolaine) Design for the Long-Term apolaine Presentation at Web Directions Design 2018 13th April 2018 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/web-directions-2018-thinking-long-compressed-180415032806-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation at Web Directions Design 2018 13th April 2018
Design for the Long-Term from Andy Polaine
]]> 2549 10 https://cdn.slidesharecdn.com/ss_thumbnails/web-directions-2018-thinking-long-compressed-180415032806-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Mind the gapsdesigning multichannel service experiences for real people /slideshow/polaine-isa14-presentation/41949123 auryldp6q2cmqhstq6kh-signature-57899e62e8cda4f44270052efaa085ed05c38e2ccc9f4184d99e483b4ece9413-poli-141124065810-conversion-gate01
Presentation at ISA14 Buenos Aires]]>
Presentation at ISA14 Buenos Aires]]> Mon, 24 Nov 2014 06:58:09 GMT /slideshow/polaine-isa14-presentation/41949123 apolaine@slideshare.net(apolaine) Mind the gapsdesigning multichannel service experiences for real people apolaine Presentation at ISA14 Buenos Aires <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/auryldp6q2cmqhstq6kh-signature-57899e62e8cda4f44270052efaa085ed05c38e2ccc9f4184d99e483b4ece9413-poli-141124065810-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation at ISA14 Buenos Aires
Mind the gapsdesigning multichannel service experiences for real people from Andy Polaine
]]> 5006 4 https://cdn.slidesharecdn.com/ss_thumbnails/auryldp6q2cmqhstq6kh-signature-57899e62e8cda4f44270052efaa085ed05c38e2ccc9f4184d99e483b4ece9413-poli-141124065810-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Design to the Power of Ten /slideshow/design-to-the-power-of-ten/41169506 designpower10small-141105123124-conversion-gate01
Looking at the limits, boundaries and fractal nature of service design. 際際滷s from my &lt;a>UX Australia 2016&lt;/a> talk. #uxaustralia (An early version of this presentation was from the Rosenfeld Media & Environments for Humans UX Futures Summit: http://environmentsforhumans.com/2014/ux-futures/. It's been significantly changed now.)]]>
Looking at the limits, boundaries and fractal nature of service design. 際際滷s from my &lt;a>UX Australia 2016&lt;/a> talk. #uxaustralia (An early version of this presentation was from the Rosenfeld Media & Environments for Humans UX Futures Summit: http://environmentsforhumans.com/2014/ux-futures/. It's been significantly changed now.)]]> Wed, 05 Nov 2014 12:31:24 GMT /slideshow/design-to-the-power-of-ten/41169506 apolaine@slideshare.net(apolaine) Design to the Power of Ten apolaine Looking at the limits, boundaries and fractal nature of service design. 際際滷s from my &lt;a>UX Australia 2016&lt;/a> talk. #uxaustralia (An early version of this presentation was from the Rosenfeld Media & Environments for Humans UX Futures Summit: http://environmentsforhumans.com/2014/ux-futures/. It's been significantly changed now.) <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/designpower10small-141105123124-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Looking at the limits, boundaries and fractal nature of service design. 際際滷s from my &amp;lt;a&gt;UX Australia 2016&amp;lt;/a&gt; talk. #uxaustralia (An early version of this presentation was from the Rosenfeld Media &amp; Environments for Humans UX Futures Summit: http://environmentsforhumans.com/2014/ux-futures/. It&#39;s been significantly changed now.)
Design to the Power of Ten from Andy Polaine
]]> 14675 34 https://cdn.slidesharecdn.com/ss_thumbnails/designpower10small-141105123124-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Designing Multichannel Services for Lives Beyond the Screen - UX Week 2014 /slideshow/apolaine-service-designuxweek14/39971258 7wi3ypmyssxu6e4dlasq-signature-c64897aac8ea2c08b2c33751df1be9eb62e5ae9c60d28fd70628cfa913b86b00-poli-141007084653-conversion-gate01
My slides from UX Week 2014]]>
My slides from UX Week 2014]]> Tue, 07 Oct 2014 08:46:53 GMT /slideshow/apolaine-service-designuxweek14/39971258 apolaine@slideshare.net(apolaine) Designing Multichannel Services for Lives Beyond the Screen - UX Week 2014 apolaine My slides from UX Week 2014 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/7wi3ypmyssxu6e4dlasq-signature-c64897aac8ea2c08b2c33751df1be9eb62e5ae9c60d28fd70628cfa913b86b00-poli-141007084653-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> My slides from UX Week 2014
Designing Multichannel Services for Lives Beyond the Screen - UX Week 2014 from Andy Polaine
]]> 1834 1 https://cdn.slidesharecdn.com/ss_thumbnails/7wi3ypmyssxu6e4dlasq-signature-c64897aac8ea2c08b2c33751df1be9eb62e5ae9c60d28fd70628cfa913b86b00-poli-141007084653-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Designing services for messy lives /slideshow/apolaine-uxaustralia13-presentation/25803290 apolaine-uxaustralia13-presentation-130901213342-phpapp02
Presentation for UX Australia 2013]]>
Presentation for UX Australia 2013]]> Sun, 01 Sep 2013 21:33:42 GMT /slideshow/apolaine-uxaustralia13-presentation/25803290 apolaine@slideshare.net(apolaine) Designing services for messy lives apolaine Presentation for UX Australia 2013 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/apolaine-uxaustralia13-presentation-130901213342-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation for UX Australia 2013
Designing services for messy lives from Andy Polaine
]]> 2617 3 https://cdn.slidesharecdn.com/ss_thumbnails/apolaine-uxaustralia13-presentation-130901213342-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 COTEN: Service Designing Higher Education /slideshow/coten-service-designing-higher-education/5487764 cotenpres-12874887079501-phpapp01
Presentation slides from my talk about the COTEN Project at the Service Design Network Conference in Berlin, 2010.]]>
Presentation slides from my talk about the COTEN Project at the Service Design Network Conference in Berlin, 2010.]]> Tue, 19 Oct 2010 06:46:12 GMT /slideshow/coten-service-designing-higher-education/5487764 apolaine@slideshare.net(apolaine) COTEN: Service Designing Higher Education apolaine Presentation slides from my talk about the COTEN Project at the Service Design Network Conference in Berlin, 2010. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cotenpres-12874887079501-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation slides from my talk about the COTEN Project at the Service Design Network Conference in Berlin, 2010.
COTEN: Service Designing Higher Education from Andy Polaine
]]> 1600 5 https://cdn.slidesharecdn.com/ss_thumbnails/cotenpres-12874887079501-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 DOTT Cornwall - Introduction to Service Design and Methods /slideshow/dott-cornwall-introduction-to-service-design-and-methods/3639933 dottcornwalldiot260310small-100405091346-phpapp02
This is a presentation that serves as an introduction to service design as well as very briefly outlining some techniques and approaches such as blueprinting and prototyping.]]>
This is a presentation that serves as an introduction to service design as well as very briefly outlining some techniques and approaches such as blueprinting and prototyping.]]> Mon, 05 Apr 2010 09:13:41 GMT /slideshow/dott-cornwall-introduction-to-service-design-and-methods/3639933 apolaine@slideshare.net(apolaine) DOTT Cornwall - Introduction to Service Design and Methods apolaine This is a presentation that serves as an introduction to service design as well as very briefly outlining some techniques and approaches such as blueprinting and prototyping. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/dottcornwalldiot260310small-100405091346-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> This is a presentation that serves as an introduction to service design as well as very briefly outlining some techniques and approaches such as blueprinting and prototyping.
DOTT Cornwall - Introduction to Service Design and Methods from Andy Polaine
]]> 2425 9 https://cdn.slidesharecdn.com/ss_thumbnails/dottcornwalldiot260310small-100405091346-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Blueprint+: Developing a Tool for Service Design /slideshow/blueprint-developing-a-tool-for-service-design/2383911 blueprintapolainesdnpresentation-091030083640-phpapp01
Presented at the Service Design Network Conference 09 in Madeira. The presentation is about a work-in-progress examining how we can best expand the service design blueprint diagramming to include other critical information such as time and emotional states of the participants in the service.]]>
Presented at the Service Design Network Conference 09 in Madeira. The presentation is about a work-in-progress examining how we can best expand the service design blueprint diagramming to include other critical information such as time and emotional states of the participants in the service.]]> Fri, 30 Oct 2009 08:36:33 GMT /slideshow/blueprint-developing-a-tool-for-service-design/2383911 apolaine@slideshare.net(apolaine) Blueprint+: Developing a Tool for Service Design apolaine Presented at the Service Design Network Conference 09 in Madeira. The presentation is about a work-in-progress examining how we can best expand the service design blueprint diagramming to include other critical information such as time and emotional states of the participants in the service. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/blueprintapolainesdnpresentation-091030083640-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presented at the Service Design Network Conference 09 in Madeira. The presentation is about a work-in-progress examining how we can best expand the service design blueprint diagramming to include other critical information such as time and emotional states of the participants in the service.
Blueprint+: Developing a Tool for Service Design from Andy Polaine
]]> 67846 41 https://cdn.slidesharecdn.com/ss_thumbnails/blueprintapolainesdnpresentation-091030083640-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Designing Education's Future: Online, collaborative, playful and socially aware /apolaine/designing-educations-future-online-collaborative-playful-and-socially-aware-presentation apolainenorthumbriadesignpres-1221049734974703-9
A presentation I gave to the School of Design Staff Conference at Northumbria University.]]>
A presentation I gave to the School of Design Staff Conference at Northumbria University.]]> Wed, 10 Sep 2008 06:08:23 GMT /apolaine/designing-educations-future-online-collaborative-playful-and-socially-aware-presentation apolaine@slideshare.net(apolaine) Designing Education's Future: Online, collaborative, playful and socially aware apolaine A presentation I gave to the School of Design Staff Conference at Northumbria University. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/apolainenorthumbriadesignpres-1221049734974703-9-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> A presentation I gave to the School of Design Staff Conference at Northumbria University.
Designing Education's Future: Online, collaborative, playful and socially aware from Andy Polaine
]]> 2980 5 https://cdn.slidesharecdn.com/ss_thumbnails/apolainenorthumbriadesignpres-1221049734974703-9-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-apolaine-48x48.jpg?cb=1692195917 Group Design Director of Fjord Client Evolution, sharing Fjords wealth of design and innovation experience to help clients build and grow their own capability and transform their organisations. I have been involved in interaction and experience design ranging from small projects in the arts through to large corporate projects since 1993. Throughout this time I have been involved in higher education research, e-learning and global creative collaboration projects as well as commercial user insights research, strategy for service design projects and coaching in-house project teams. I co-authored the book Service Design: From Insights to Implementation for Rosenfeld Media. S www.polaine.com/ https://cdn.slidesharecdn.com/ss_thumbnails/polainecreativityintheageofsyntheticrealitieseday-191011102933-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/eday-creativity-in-the-age-of-synthetic-realities/180970124 eDay - Creativity in t... https://cdn.slidesharecdn.com/ss_thumbnails/apolaine-design-in-the-age-of-synthetic-realities-small-190829055923-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/design-in-the-age-of-synthetic-realities/167368226 Design in the Age of S... https://cdn.slidesharecdn.com/ss_thumbnails/01-polaine-mindful-service-design-sdd-compressed-181016071151-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/towards-mindful-service-design/119567483 Towards Mindful Servic...