ºÝºÝߣshows by User: jimsmiller / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: jimsmiller / Mon, 04 Jun 2012 21:19:15 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: jimsmiller 50 Tips to Keep a Customer /slideshow/50-tips-to-keep-a-customer/13200790 50tips-120604211918-phpapp01
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]]> Mon, 04 Jun 2012 21:19:15 GMT /slideshow/50-tips-to-keep-a-customer/13200790 jimsmiller@slideshare.net(jimsmiller) 50 Tips to Keep a Customer jimsmiller <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/50tips-120604211918-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
50 Tips to Keep a Customer from Jim S Miller
]]> 781 2 https://cdn.slidesharecdn.com/ss_thumbnails/50tips-120604211918-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Prime Performance: 2011 Customer Experience With Bank Call Centers /slideshow/prime-performance-2011-customer-experience-with-bank-call-centers-12749051/12749051 2011-prime-performance-bank-and-cu-satisfaction-call-center-full-report-120430145406-phpapp01
The results from this survey of 1,979 U.S. bank and credit union customers who recently spoke with a call center representative show customer satisfaction is increasing. Satisfaction remains highest at credit unions and small banks although large banks are showing significant improvement. This report analyzes results for credit unions, small banks, large banks and mega banks, including Chase, Bank of America and Wells Fargo.]]>
The results from this survey of 1,979 U.S. bank and credit union customers who recently spoke with a call center representative show customer satisfaction is increasing. Satisfaction remains highest at credit unions and small banks although large banks are showing significant improvement. This report analyzes results for credit unions, small banks, large banks and mega banks, including Chase, Bank of America and Wells Fargo.]]> Mon, 30 Apr 2012 14:54:06 GMT /slideshow/prime-performance-2011-customer-experience-with-bank-call-centers-12749051/12749051 jimsmiller@slideshare.net(jimsmiller) Prime Performance: 2011 Customer Experience With Bank Call Centers jimsmiller The results from this survey of 1,979 U.S. bank and credit union customers who recently spoke with a call center representative show customer satisfaction is increasing. Satisfaction remains highest at credit unions and small banks although large banks are showing significant improvement. This report analyzes results for credit unions, small banks, large banks and mega banks, including Chase, Bank of America and Wells Fargo. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/2011-prime-performance-bank-and-cu-satisfaction-call-center-full-report-120430145406-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The results from this survey of 1,979 U.S. bank and credit union customers who recently spoke with a call center representative show customer satisfaction is increasing. Satisfaction remains highest at credit unions and small banks although large banks are showing significant improvement. This report analyzes results for credit unions, small banks, large banks and mega banks, including Chase, Bank of America and Wells Fargo.
Prime Performance: 2011 Customer Experience With Bank Call Centers from Jim S Miller
]]> 672 6 https://cdn.slidesharecdn.com/ss_thumbnails/2011-prime-performance-bank-and-cu-satisfaction-call-center-full-report-120430145406-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Prime Performance 2011 California Bank & Credit Union Customer Experience Survey /slideshow/prime-performance-2011-california-bank-credit-union-customer-experience-survey/10223803 primeperformance2011cabankandcustudy-111118144719-phpapp01
The report, based on a survey of 2,353 bank customers and credit union members in California, shows customer experience rankings for eight major banks and credit unions, including; Bank of America, Bank of the West, Chase, Citibank, Golden 1 Credit Union, U.S. Bank, Union Bank and Wells Fargo.]]>
The report, based on a survey of 2,353 bank customers and credit union members in California, shows customer experience rankings for eight major banks and credit unions, including; Bank of America, Bank of the West, Chase, Citibank, Golden 1 Credit Union, U.S. Bank, Union Bank and Wells Fargo.]]> Fri, 18 Nov 2011 14:47:16 GMT /slideshow/prime-performance-2011-california-bank-credit-union-customer-experience-survey/10223803 jimsmiller@slideshare.net(jimsmiller) Prime Performance 2011 California Bank & Credit Union Customer Experience Survey jimsmiller The report, based on a survey of 2,353 bank customers and credit union members in California, shows customer experience rankings for eight major banks and credit unions, including; Bank of America, Bank of the West, Chase, Citibank, Golden 1 Credit Union, U.S. Bank, Union Bank and Wells Fargo. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/primeperformance2011cabankandcustudy-111118144719-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The report, based on a survey of 2,353 bank customers and credit union members in California, shows customer experience rankings for eight major banks and credit unions, including; Bank of America, Bank of the West, Chase, Citibank, Golden 1 Credit Union, U.S. Bank, Union Bank and Wells Fargo.
Prime Performance 2011 California Bank & Credit Union Customer Experience Survey from Jim S Miller
]]> 326 7 https://cdn.slidesharecdn.com/ss_thumbnails/primeperformance2011cabankandcustudy-111118144719-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Prime Performance 2011 Investment Call Center Satisfaction Survey /jimsmiller/prime-performance-2011-investment-call-center-satisfaction-survey primeperformance2011investmentcallcentersfree-110824123552-phpapp02
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]]> Wed, 24 Aug 2011 12:35:50 GMT /jimsmiller/prime-performance-2011-investment-call-center-satisfaction-survey jimsmiller@slideshare.net(jimsmiller) Prime Performance 2011 Investment Call Center Satisfaction Survey jimsmiller <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/primeperformance2011investmentcallcentersfree-110824123552-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Prime Performance 2011 Investment Call Center Satisfaction Survey from Jim S Miller
]]> 409 4 https://cdn.slidesharecdn.com/ss_thumbnails/primeperformance2011investmentcallcentersfree-110824123552-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Prime Performance: 2010 Customer Experience With Bank Call Centers /slideshow/prime-performance-2011-customer-experience-with-bank-call-centers/8115211 prime-performance-2010-bank-and-cu-satisfaction-call-center-full-report-110526130846-phpapp01
Prime Performance surveyed nearly 1,781 customers who had recently interacted with a bank or credit union call center representative to better understand what drives customer satisfaction. This report is based on the Prime Performance 2010 Bank & Credit Union Survey and shows scores for credit unions, small banks with less than 300 branches, large banks with 300 or more branches, and the three mega-banks; Chase, Bank of America and Wells Fargo. ]]>
Prime Performance surveyed nearly 1,781 customers who had recently interacted with a bank or credit union call center representative to better understand what drives customer satisfaction. This report is based on the Prime Performance 2010 Bank & Credit Union Survey and shows scores for credit unions, small banks with less than 300 branches, large banks with 300 or more branches, and the three mega-banks; Chase, Bank of America and Wells Fargo. ]]> Thu, 26 May 2011 13:08:41 GMT /slideshow/prime-performance-2011-customer-experience-with-bank-call-centers/8115211 jimsmiller@slideshare.net(jimsmiller) Prime Performance: 2010 Customer Experience With Bank Call Centers jimsmiller Prime Performance surveyed nearly 1,781 customers who had recently interacted with a bank or credit union call center representative to better understand what drives customer satisfaction. This report is based on the Prime Performance 2010 Bank & Credit Union Survey and shows scores for credit unions, small banks with less than 300 branches, large banks with 300 or more branches, and the three mega-banks; Chase, Bank of America and Wells Fargo. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/prime-performance-2010-bank-and-cu-satisfaction-call-center-full-report-110526130846-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Prime Performance surveyed nearly 1,781 customers who had recently interacted with a bank or credit union call center representative to better understand what drives customer satisfaction. This report is based on the Prime Performance 2010 Bank &amp; Credit Union Survey and shows scores for credit unions, small banks with less than 300 branches, large banks with 300 or more branches, and the three mega-banks; Chase, Bank of America and Wells Fargo.
Prime Performance: 2010 Customer Experience With Bank Call Centers from Jim S Miller
]]> 521 7 https://cdn.slidesharecdn.com/ss_thumbnails/prime-performance-2010-bank-and-cu-satisfaction-call-center-full-report-110526130846-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds document White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Prime Performance Research: Customer Experience Opening New Accounts /slideshow/prime-performance-research-customer-experience-opening-new-accounts/7431328 newaccountsummaryreport-110329095513-phpapp02
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]]> Tue, 29 Mar 2011 09:55:08 GMT /slideshow/prime-performance-research-customer-experience-opening-new-accounts/7431328 jimsmiller@slideshare.net(jimsmiller) Prime Performance Research: Customer Experience Opening New Accounts jimsmiller <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/newaccountsummaryreport-110329095513-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Prime Performance Research: Customer Experience Opening New Accounts from Jim S Miller
]]> 371 3 https://cdn.slidesharecdn.com/ss_thumbnails/newaccountsummaryreport-110329095513-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Prime Performance: Customer Experience with Bank Teller Transactions - Fast and Friendly Drives Customer Satisfaction /slideshow/prime-performance2010bankandcusatisfactiontellersummary/7287726 prime-performance-2010-bank-and-cu-satisfaction-teller-summary-110316173611-phpapp01
Tellers have a huge impact on how customers feel about a financial institution. Clients at small banks and credit unions report significantly higher levels of satisfaction with teller service than individuals doing business with large banks and megabanks, like Bank of America, Chase and Wells Fargo, according to a new study, Customer Experience with Teller Transactions by Prime Performance, which advises banks on improving the client experience. ]]>
Tellers have a huge impact on how customers feel about a financial institution. Clients at small banks and credit unions report significantly higher levels of satisfaction with teller service than individuals doing business with large banks and megabanks, like Bank of America, Chase and Wells Fargo, according to a new study, Customer Experience with Teller Transactions by Prime Performance, which advises banks on improving the client experience. ]]> Wed, 16 Mar 2011 17:36:07 GMT /slideshow/prime-performance2010bankandcusatisfactiontellersummary/7287726 jimsmiller@slideshare.net(jimsmiller) Prime Performance: Customer Experience with Bank Teller Transactions - Fast and Friendly Drives Customer Satisfaction jimsmiller Tellers have a huge impact on how customers feel about a financial institution. Clients at small banks and credit unions report significantly higher levels of satisfaction with teller service than individuals doing business with large banks and megabanks, like Bank of America, Chase and Wells Fargo, according to a new study, Customer Experience with Teller Transactions by Prime Performance, which advises banks on improving the client experience. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/prime-performance-2010-bank-and-cu-satisfaction-teller-summary-110316173611-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Tellers have a huge impact on how customers feel about a financial institution. Clients at small banks and credit unions report significantly higher levels of satisfaction with teller service than individuals doing business with large banks and megabanks, like Bank of America, Chase and Wells Fargo, according to a new study, Customer Experience with Teller Transactions by Prime Performance, which advises banks on improving the client experience.
Prime Performance: Customer Experience with Bank Teller Transactions - Fast and Friendly Drives Customer Satisfaction from Jim S Miller
]]> 494 4 https://cdn.slidesharecdn.com/ss_thumbnails/prime-performance-2010-bank-and-cu-satisfaction-teller-summary-110316173611-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Prime Performance 2010 Bank and Credit Union Satisfaction Survey /slideshow/prime-performance-2010-bank-credit-union-satisfaction-overall-report-summary/6080333 primeperformance2010bankcusatisfaction-overallreport-summary-101208120048-phpapp01
The results from this survey of over 6,000 U.S. bank and credit union customers are clear; customer satisfaction is highest at credit unions and small banks. The report issued today analyzes results for credit unions, small banks, large banks and mega banks, including Chase, Bank of America and Wells Fargo.]]>
The results from this survey of over 6,000 U.S. bank and credit union customers are clear; customer satisfaction is highest at credit unions and small banks. The report issued today analyzes results for credit unions, small banks, large banks and mega banks, including Chase, Bank of America and Wells Fargo.]]> Wed, 08 Dec 2010 12:00:33 GMT /slideshow/prime-performance-2010-bank-credit-union-satisfaction-overall-report-summary/6080333 jimsmiller@slideshare.net(jimsmiller) Prime Performance 2010 Bank and Credit Union Satisfaction Survey jimsmiller The results from this survey of over 6,000 U.S. bank and credit union customers are clear; customer satisfaction is highest at credit unions and small banks. The report issued today analyzes results for credit unions, small banks, large banks and mega banks, including Chase, Bank of America and Wells Fargo. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/primeperformance2010bankcusatisfaction-overallreport-summary-101208120048-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> The results from this survey of over 6,000 U.S. bank and credit union customers are clear; customer satisfaction is highest at credit unions and small banks. The report issued today analyzes results for credit unions, small banks, large banks and mega banks, including Chase, Bank of America and Wells Fargo.
Prime Performance 2010 Bank and Credit Union Satisfaction Survey from Jim S Miller
]]> 401 7 https://cdn.slidesharecdn.com/ss_thumbnails/primeperformance2010bankcusatisfaction-overallreport-summary-101208120048-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-jimsmiller-48x48.jpg?cb=1523006872 Jim S Miller is the President of Prime Performance. Jim has worked with some of the nation’s largest financial institutions, including SunTrust Bank, Bank One and NationsBank. Through senior roles in marketing, finance and retail administration, Jim has acquired a broad understanding of the many challenges faced by bankers. While developing and managing sales incentive programs for retail bankers, Jim grew a passionate interest in understanding how behavior change among front-line branch employees affects an organization’s bottom line. It is his personal mission to empower banks and credit unions to realize their full potential. Jim majored in Finance at The College of William and www.primeperformance.net https://cdn.slidesharecdn.com/ss_thumbnails/50tips-120604211918-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/50-tips-to-keep-a-customer/13200790 50 Tips to Keep a Cust... https://cdn.slidesharecdn.com/ss_thumbnails/2011-prime-performance-bank-and-cu-satisfaction-call-center-full-report-120430145406-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/prime-performance-2011-customer-experience-with-bank-call-centers-12749051/12749051 Prime Performance: 201... https://cdn.slidesharecdn.com/ss_thumbnails/primeperformance2011cabankandcustudy-111118144719-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/prime-performance-2011-california-bank-credit-union-customer-experience-survey/10223803 Prime Performance 2011...