ºÝºÝߣshows by User: johnvaladez / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: johnvaladez / Wed, 22 Jul 2015 02:06:58 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: johnvaladez Social Infrastructure eBook /johnvaladez/social-infrastructure-ebook-50784619 14533909-6d91-487d-9d6f-7de3a55b8214-150722020658-lva1-app6892
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]]> Wed, 22 Jul 2015 02:06:58 GMT /johnvaladez/social-infrastructure-ebook-50784619 johnvaladez@slideshare.net(johnvaladez) Social Infrastructure eBook johnvaladez <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/14533909-6d91-487d-9d6f-7de3a55b8214-150722020658-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
Social Infrastructure eBook from John Valadez
]]> 587 11 https://cdn.slidesharecdn.com/ss_thumbnails/14533909-6d91-487d-9d6f-7de3a55b8214-150722020658-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds document 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-johnvaladez-48x48.jpg?cb=1595962561 John leads the Social Media Care program for Samsung Mobile USA, where he manages a team that provides technical support to more than 35 million fans and followers, which has led them to adopt innovative support models and partnership programs to sustain its ongoing growth. Prior to Samsung, John helped pioneer BlackBerry’s Spanish Social Media Care program to an audience of 500,000+ followers and averaged 1,000 daily support engagements. He was also part of the team that helped contribute to a global social customer service award (Shorty Awards), two years in a row. Specialties: Social Media Strategy, Social Media Customer Care, Bilingual (English/Spanish) Support, Domestic and LATAM, T. about.me/johnvaladez