�ݺ�ߣshows by User: joshwalkeros

�ݺ�ߣshows by User: joshwalkeros / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: joshwalkeros / Fri, 19 Jun 2015 14:08:14 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: joshwalkeros Webinar robotic-automation-webinar-roi /slideshow/webinar-roboticautomationwebinarroi-49602205/49602205 omctf2h3rnguctbt2emh-signature-8a207a6bedda5e2ee60ad1081914c7948d49e45562ca55ac40b68463bf3c0db0-poli-150619140814-lva1-app6891
• Learned how to quantify automation opportunities so that your resources have the most impact. • Received “real-world” advice from leading experts who have led transformation initiatives that yielded millions of dollars in cost savings, all of which started with an approved business case. • Understood the foundation for creating a bullet-proof business plan that maps to corporate strategies and articulates the financial, technical, and operational benefits for your enterprise.]]>
• Learned how to quantify automation opportunities so that your resources have the most impact. • Received “real-world” advice from leading experts who have led transformation initiatives that yielded millions of dollars in cost savings, all of which started with an approved business case. • Understood the foundation for creating a bullet-proof business plan that maps to corporate strategies and articulates the financial, technical, and operational benefits for your enterprise.]]> Fri, 19 Jun 2015 14:08:14 GMT /slideshow/webinar-roboticautomationwebinarroi-49602205/49602205 joshwalkeros@slideshare.net(joshwalkeros) Webinar robotic-automation-webinar-roi joshwalkeros • Learned how to quantify automation opportunities so that your resources have the most impact. • Received “real-world” advice from leading experts who have led transformation initiatives that yielded millions of dollars in cost savings, all of which started with an approved business case. • Understood the foundation for creating a bullet-proof business plan that maps to corporate strategies and articulates the financial, technical, and operational benefits for your enterprise. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/omctf2h3rnguctbt2emh-signature-8a207a6bedda5e2ee60ad1081914c7948d49e45562ca55ac40b68463bf3c0db0-poli-150619140814-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds" /> • Learned how to quantify automation opportunities so that your resources have the most impact. • Received “real-world” advice from leading experts who have led transformation initiatives that yielded millions of dollars in cost savings, all of which started with an approved business case. • Understood the foundation for creating a bullet-proof business plan that maps to corporate strategies and articulates the financial, technical, and operational benefits for your enterprise.

Webinar robotic-automation-webinar-roi from OpenSpan

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0 The Light Bulb Moment – �Learning to-identify-robotic-automation-opportunities /slideshow/the-light-bulb-moment-learning-toidentifyroboticautomationopportunities/47919231 uuftdoe8tyctjmfz5hjj-signature-6c76353ca267c7a429c99bcb8386dfa21b99a94e681f21b9b1c1b28bdb2c71ac-poli-150508165009-lva1-app6892
The “Light Bulb Moment” is the point when you realize how Robotic Automation and Robotic Desktop Automation could help you boost productivity and drive superior results in the process-centric parts of the enterprise.]]>
The “Light Bulb Moment” is the point when you realize how Robotic Automation and Robotic Desktop Automation could help you boost productivity and drive superior results in the process-centric parts of the enterprise.]]> Fri, 08 May 2015 16:50:09 GMT /slideshow/the-light-bulb-moment-learning-toidentifyroboticautomationopportunities/47919231 joshwalkeros@slideshare.net(joshwalkeros) The Light Bulb Moment – �Learning to-identify-robotic-automation-opportunities joshwalkeros The “Light Bulb Moment” is the point when you realize how Robotic Automation and Robotic Desktop Automation could help you boost productivity and drive superior results in the process-centric parts of the enterprise. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/uuftdoe8tyctjmfz5hjj-signature-6c76353ca267c7a429c99bcb8386dfa21b99a94e681f21b9b1c1b28bdb2c71ac-poli-150508165009-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds" /> The “Light Bulb Moment” is the point when you realize how Robotic Automation and Robotic Desktop Automation could help you boost productivity and drive superior results in the process-centric parts of the enterprise.

The Light Bulb Moment – Learning to-identify-robotic-automation-opportunities from OpenSpan

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0 Webinar: Explore the World of Robotic Automation: /slideshow/webinar-roboticautomationwebinar/46341810 webinar-robotic-automation-webinar-150326192120-conversion-gate01
Robotic (software) Automation literally saves billions of dollars and countless hours in operational efficiencies globally so here’s a chance to learn how to leverage this technology in your business. In this the first of the series Harnessing Robotic Software Automation for Enterprise Transformation*, OpenSpan starts by exploring the fundamentals of robotic automation’s capabilities and practical applications of this technology as part of an enterprise transformation strategy.]]>
Robotic (software) Automation literally saves billions of dollars and countless hours in operational efficiencies globally so here’s a chance to learn how to leverage this technology in your business. In this the first of the series Harnessing Robotic Software Automation for Enterprise Transformation*, OpenSpan starts by exploring the fundamentals of robotic automation’s capabilities and practical applications of this technology as part of an enterprise transformation strategy.]]> Thu, 26 Mar 2015 19:21:20 GMT /slideshow/webinar-roboticautomationwebinar/46341810 joshwalkeros@slideshare.net(joshwalkeros) Webinar: Explore the World of Robotic Automation: joshwalkeros Robotic (software) Automation literally saves billions of dollars and countless hours in operational efficiencies globally so here’s a chance to learn how to leverage this technology in your business. In this the first of the series Harnessing Robotic Software Automation for Enterprise Transformation*, OpenSpan starts by exploring the fundamentals of robotic automation’s capabilities and practical applications of this technology as part of an enterprise transformation strategy. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/webinar-robotic-automation-webinar-150326192120-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Robotic (software) Automation literally saves billions of dollars and countless hours in operational efficiencies globally so here’s a chance to learn how to leverage this technology in your business. In this the first of the series Harnessing Robotic Software Automation for Enterprise Transformation*, OpenSpan starts by exploring the fundamentals of robotic automation’s capabilities and practical applications of this technology as part of an enterprise transformation strategy.

Webinar: Explore the World of Robotic Automation: from OpenSpan

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0 Engage Employees to Better Serve Your Customers /slideshow/e-book-print/36022877 ebook-print-140618105522-phpapp02
How can your company gain a competitive advantage? The answer is more simple than you might think – engage your customer-facing employees. The brand of your company is represented by each of your customer-facing employees. By engaging and empowering front, middle and back office workers, you can successfully create loyal brand ambassadors. It is only by leveraging and optimizing these brand ambassadors that will provide the world-class customer experience to set you apart from competitors.]]>
How can your company gain a competitive advantage? The answer is more simple than you might think – engage your customer-facing employees. The brand of your company is represented by each of your customer-facing employees. By engaging and empowering front, middle and back office workers, you can successfully create loyal brand ambassadors. It is only by leveraging and optimizing these brand ambassadors that will provide the world-class customer experience to set you apart from competitors.]]> Wed, 18 Jun 2014 10:55:22 GMT /slideshow/e-book-print/36022877 joshwalkeros@slideshare.net(joshwalkeros) Engage Employees to Better Serve Your Customers joshwalkeros How can your company gain a competitive advantage? The answer is more simple than you might think – engage your customer-facing employees. The brand of your company is represented by each of your customer-facing employees. By engaging and empowering front, middle and back office workers, you can successfully create loyal brand ambassadors. It is only by leveraging and optimizing these brand ambassadors that will provide the world-class customer experience to set you apart from competitors. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/ebook-print-140618105522-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> How can your company gain a competitive advantage? The answer is more simple than you might think – engage your customer-facing employees. The brand of your company is represented by each of your customer-facing employees. By engaging and empowering front, middle and back office workers, you can successfully create loyal brand ambassadors. It is only by leveraging and optimizing these brand ambassadors that will provide the world-class customer experience to set you apart from competitors.

Engage Employees to Better Serve Your Customers from OpenSpan

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0 Aligning Desktop Analytics to Drive Enterprise Performance /slideshow/jan-14-webinar-presentation-v3/30092820 jan14webinar-presentationv3-140116090719-phpapp01
Join DMG Consulting President Donna Fluss as she reveals concrete practices and benefits of desktop analytics in customer service and back office environments to transform enterprise performance. This webinar will showcase how desktop analytics can advocate improving staff quality, efficiencies, and productivity to reduce operational costs. Joining Fluss will be OpenSpan EVP of Strategy Anna Convery, who will highlight the latest advancements in this technology and share several success narratives from companies that have deployed OpenSpan Activity Intelligence solutions to address specific business challenges]]>
Join DMG Consulting President Donna Fluss as she reveals concrete practices and benefits of desktop analytics in customer service and back office environments to transform enterprise performance. This webinar will showcase how desktop analytics can advocate improving staff quality, efficiencies, and productivity to reduce operational costs. Joining Fluss will be OpenSpan EVP of Strategy Anna Convery, who will highlight the latest advancements in this technology and share several success narratives from companies that have deployed OpenSpan Activity Intelligence solutions to address specific business challenges]]> Thu, 16 Jan 2014 09:07:19 GMT /slideshow/jan-14-webinar-presentation-v3/30092820 joshwalkeros@slideshare.net(joshwalkeros) Aligning Desktop Analytics to Drive Enterprise Performance joshwalkeros Join DMG Consulting President Donna Fluss as she reveals concrete practices and benefits of desktop analytics in customer service and back office environments to transform enterprise performance. This webinar will showcase how desktop analytics can advocate improving staff quality, efficiencies, and productivity to reduce operational costs. Joining Fluss will be OpenSpan EVP of Strategy Anna Convery, who will highlight the latest advancements in this technology and share several success narratives from companies that have deployed OpenSpan Activity Intelligence solutions to address specific business challenges <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/jan14webinar-presentationv3-140116090719-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Join DMG Consulting President Donna Fluss as she reveals concrete practices and benefits of desktop analytics in customer service and back office environments to transform enterprise performance. This webinar will showcase how desktop analytics can advocate improving staff quality, efficiencies, and productivity to reduce operational costs. Joining Fluss will be OpenSpan EVP of Strategy Anna Convery, who will highlight the latest advancements in this technology and share several success narratives from companies that have deployed OpenSpan Activity Intelligence solutions to address specific business challenges

Aligning Desktop Analytics to Drive Enterprise Performance from OpenSpan

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0 Holiday Staffing for Contact Centers - Prepare for the Holiday Rush! /slideshow/open-span-holidaystaffing-28254720/28254720 openspan-holidaystaffing-131114141202-phpapp01
What is your strategy this holiday season for offering your customers the highest level of service while maximizing the profitability of each customer interaction? Check out our infographic for three pivotal tips to prepare for the holiday rush and optimize customer experience in your contact center.]]>
What is your strategy this holiday season for offering your customers the highest level of service while maximizing the profitability of each customer interaction? Check out our infographic for three pivotal tips to prepare for the holiday rush and optimize customer experience in your contact center.]]> Thu, 14 Nov 2013 14:12:02 GMT /slideshow/open-span-holidaystaffing-28254720/28254720 joshwalkeros@slideshare.net(joshwalkeros) Holiday Staffing for Contact Centers - Prepare for the Holiday Rush! joshwalkeros What is your strategy this holiday season for offering your customers the highest level of service while maximizing the profitability of each customer interaction? Check out our infographic for three pivotal tips to prepare for the holiday rush and optimize customer experience in your contact center. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/openspan-holidaystaffing-131114141202-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> What is your strategy this holiday season for offering your customers the highest level of service while maximizing the profitability of each customer interaction? Check out our infographic for three pivotal tips to prepare for the holiday rush and optimize customer experience in your contact center.

Holiday Staffing for Contact Centers - Prepare for the Holiday Rush! from OpenSpan

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0 The Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy presented by Bruce Temkin /slideshow/open-span-oct-17webinarpptv05-27413598/27413598 openspanoct17-webinar-ppt-v05-131021093901-phpapp02
The Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy - The customer experience reigns supreme when it comes to driving new revenue growth and attaining, growing and retaining customers. This webinar explores agent engagement and the latest techniques in transforming contact center workers into strategic brand ambassadors for your organization. Customer experience guru Bruce Temkin and OpenSpan's Anna Convery discuss the newest challenges across industries and how organizations are empowering agents to become critical assets in building a world-class customer-centric enterprise.]]>
The Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy - The customer experience reigns supreme when it comes to driving new revenue growth and attaining, growing and retaining customers. This webinar explores agent engagement and the latest techniques in transforming contact center workers into strategic brand ambassadors for your organization. Customer experience guru Bruce Temkin and OpenSpan's Anna Convery discuss the newest challenges across industries and how organizations are empowering agents to become critical assets in building a world-class customer-centric enterprise.]]> Mon, 21 Oct 2013 09:39:01 GMT /slideshow/open-span-oct-17webinarpptv05-27413598/27413598 joshwalkeros@slideshare.net(joshwalkeros) The Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy presented by Bruce Temkin joshwalkeros The Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy - The customer experience reigns supreme when it comes to driving new revenue growth and attaining, growing and retaining customers. This webinar explores agent engagement and the latest techniques in transforming contact center workers into strategic brand ambassadors for your organization. Customer experience guru Bruce Temkin and OpenSpan's Anna Convery discuss the newest challenges across industries and how organizations are empowering agents to become critical assets in building a world-class customer-centric enterprise. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/openspanoct17-webinar-ppt-v05-131021093901-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> The Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy - The customer experience reigns supreme when it comes to driving new revenue growth and attaining, growing and retaining customers. This webinar explores agent engagement and the latest techniques in transforming contact center workers into strategic brand ambassadors for your organization. Customer experience guru Bruce Temkin and OpenSpan's Anna Convery discuss the newest challenges across industries and how organizations are empowering agents to become critical assets in building a world-class customer-centric enterprise.

The Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy presented by Bruce Temkin from OpenSpan

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0 DMG Consulting's Donna Fluss Discusses Desktop Automation and Analytics - Optimizing the Customer Experience /slideshow/desktop-automation-and-desktop-analytics-optimizing-the-customer-experience-featuring-donna-fluss/26278891 desktopautomationanddesktopanalytics-optimizingthecustomerexperiencefeaturingdonnafluss-130917125335-phpapp01
Desktop Automation and Analytics have become hot topics in technology discussions in the contact center marketplace over the last two years. As companies realize the impact that improved agent performance can have on the customer experience, it is critical to understand what this solution is – and what it is not. View this presentation by Donna Fluss – founder of DMG Consulting and industry expert – that covers desktop automation and analytics and how companies are utilizing this technology to drive revenue, agent performance and the customer experience cross–industry. ]]>
Desktop Automation and Analytics have become hot topics in technology discussions in the contact center marketplace over the last two years. As companies realize the impact that improved agent performance can have on the customer experience, it is critical to understand what this solution is – and what it is not. View this presentation by Donna Fluss – founder of DMG Consulting and industry expert – that covers desktop automation and analytics and how companies are utilizing this technology to drive revenue, agent performance and the customer experience cross–industry. ]]> Tue, 17 Sep 2013 12:53:35 GMT /slideshow/desktop-automation-and-desktop-analytics-optimizing-the-customer-experience-featuring-donna-fluss/26278891 joshwalkeros@slideshare.net(joshwalkeros) DMG Consulting's Donna Fluss Discusses Desktop Automation and Analytics - Optimizing the Customer Experience joshwalkeros Desktop Automation and Analytics have become hot topics in technology discussions in the contact center marketplace over the last two years. As companies realize the impact that improved agent performance can have on the customer experience, it is critical to understand what this solution is – and what it is not. View this presentation by Donna Fluss – founder of DMG Consulting and industry expert – that covers desktop automation and analytics and how companies are utilizing this technology to drive revenue, agent performance and the customer experience cross–industry. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/desktopautomationanddesktopanalytics-optimizingthecustomerexperiencefeaturingdonnafluss-130917125335-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Desktop Automation and Analytics have become hot topics in technology discussions in the contact center marketplace over the last two years. As companies realize the impact that improved agent performance can have on the customer experience, it is critical to understand what this solution is – and what it is not. View this presentation by Donna Fluss – founder of DMG Consulting and industry expert – that covers desktop automation and analytics and how companies are utilizing this technology to drive revenue, agent performance and the customer experience cross–industry.

DMG Consulting's Donna Fluss Discusses Desktop Automation and Analytics - Optimizing the Customer Experience from OpenSpan

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0 Contact Center Workflows Need Improvement /slideshow/openspan-contactcenterworkflow-25533678/25533678 openspan-contactcenter-workflow-130823135638-phpapp02
This infographic reveals the need to to improve contact center workflows to provide an optimal customer experience based on a recent OpenSpan contact center survey. ]]>
This infographic reveals the need to to improve contact center workflows to provide an optimal customer experience based on a recent OpenSpan contact center survey. ]]> Fri, 23 Aug 2013 13:56:38 GMT /slideshow/openspan-contactcenterworkflow-25533678/25533678 joshwalkeros@slideshare.net(joshwalkeros) Contact Center Workflows Need Improvement joshwalkeros This infographic reveals the need to to improve contact center workflows to provide an optimal customer experience based on a recent OpenSpan contact center survey. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/openspan-contactcenter-workflow-130823135638-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> This infographic reveals the need to to improve contact center workflows to provide an optimal customer experience based on a recent OpenSpan contact center survey.

Contact Center Workflows Need Improvement from OpenSpan

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0 https://cdn.slidesharecdn.com/profile-photo-joshwalkeros-48x48.jpg?cb=1667892671 OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use OpenSpan Desktop Automation to streamline worker activity, simplify critical service processes and remove technology barriers as means to deliver a gold-standard customer experience. www.openspan.com https://cdn.slidesharecdn.com/ss_thumbnails/omctf2h3rnguctbt2emh-signature-8a207a6bedda5e2ee60ad1081914c7948d49e45562ca55ac40b68463bf3c0db0-poli-150619140814-lva1-app6891-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/webinar-roboticautomationwebinarroi-49602205/49602205 Webinar robotic-automa... https://cdn.slidesharecdn.com/ss_thumbnails/uuftdoe8tyctjmfz5hjj-signature-6c76353ca267c7a429c99bcb8386dfa21b99a94e681f21b9b1c1b28bdb2c71ac-poli-150508165009-lva1-app6892-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/the-light-bulb-moment-learning-toidentifyroboticautomationopportunities/47919231 The Light Bulb Moment ... https://cdn.slidesharecdn.com/ss_thumbnails/webinar-robotic-automation-webinar-150326192120-conversion-gate01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/webinar-roboticautomationwebinar/46341810 Webinar: Explore the W...