際際滷shows by User: lk81924 / http://www.slideshare.net/images/logo.gif 際際滷shows by User: lk81924 / Mon, 28 May 2018 14:18:49 GMT 際際滷Share feed for 際際滷shows by User: lk81924 They're Coming! Combining Teams and Cultures in a Corporate Merger /slideshow/theyre-coming-combining-teams-and-cultures-in-a-corporate-merger/99205438 disdzzsstpo79m6t4slh-signature-92d477f69f3553c4cf553b0fdcc580a6203d0d46712b7375de3b9fe10a85607d-poli-180528141849
Your technical communication future will place against a backdrop of corporate change. This case study shows you the dynamics of combining diverse teams, workflows, and tool sets. Our management team worked to align corporate cultures, with an emphasis on empathetic listening and clear communication.]]>
Your technical communication future will place against a backdrop of corporate change. This case study shows you the dynamics of combining diverse teams, workflows, and tool sets. Our management team worked to align corporate cultures, with an emphasis on empathetic listening and clear communication.]]> Mon, 28 May 2018 14:18:49 GMT /slideshow/theyre-coming-combining-teams-and-cultures-in-a-corporate-merger/99205438 lk81924@slideshare.net(lk81924) They're Coming! Combining Teams and Cultures in a Corporate Merger lk81924 Your technical communication future will place against a backdrop of corporate change. This case study shows you the dynamics of combining diverse teams, workflows, and tool sets. Our management team worked to align corporate cultures, with an emphasis on empathetic listening and clear communication. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/disdzzsstpo79m6t4slh-signature-92d477f69f3553c4cf553b0fdcc580a6203d0d46712b7375de3b9fe10a85607d-poli-180528141849-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Your technical communication future will place against a backdrop of corporate change. This case study shows you the dynamics of combining diverse teams, workflows, and tool sets. Our management team worked to align corporate cultures, with an emphasis on empathetic listening and clear communication.
They're Coming! Combining Teams and Cultures in a Corporate Merger from Larry Kunz
]]> 220 1 https://cdn.slidesharecdn.com/ss_thumbnails/disdzzsstpo79m6t4slh-signature-92d477f69f3553c4cf553b0fdcc580a6203d0d46712b7375de3b9fe10a85607d-poli-180528141849-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Yikes! I Have to Manage a Documentation Project /slideshow/yikes-i-have-to-manage-a-documentation-project-82192401/82192401 managingdocprojects-171117023805
How to be an effective project manager for documentation or content-creation projects Presented at STC Carolina chapter, 16 November 2017]]>
How to be an effective project manager for documentation or content-creation projects Presented at STC Carolina chapter, 16 November 2017]]> Fri, 17 Nov 2017 02:38:05 GMT /slideshow/yikes-i-have-to-manage-a-documentation-project-82192401/82192401 lk81924@slideshare.net(lk81924) Yikes! I Have to Manage a Documentation Project lk81924 How to be an effective project manager for documentation or content-creation projects Presented at STC Carolina chapter, 16 November 2017 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/managingdocprojects-171117023805-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> How to be an effective project manager for documentation or content-creation projects Presented at STC Carolina chapter, 16 November 2017
Yikes! I Have to Manage a Documentation Project from Larry Kunz
]]> 373 5 https://cdn.slidesharecdn.com/ss_thumbnails/managingdocprojects-171117023805-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Setting expectations through the Doc Plan /slideshow/setting-expectations-through-the-doc-plan/40887090 kunzdocplanwritersua-141029145910-conversion-gate01
On any user-assistance or technical-communication project, the project plan - or Documentation Plan - is essential for aligning expectations of the documentation team and all other stakeholders. We explore the outline for the doc plan, the importance of the doc plan for validating your assumptions and for ensuring that your team will receive what it needs from other stakeholders, and a few best practices.]]>
On any user-assistance or technical-communication project, the project plan - or Documentation Plan - is essential for aligning expectations of the documentation team and all other stakeholders. We explore the outline for the doc plan, the importance of the doc plan for validating your assumptions and for ensuring that your team will receive what it needs from other stakeholders, and a few best practices.]]> Wed, 29 Oct 2014 14:59:10 GMT /slideshow/setting-expectations-through-the-doc-plan/40887090 lk81924@slideshare.net(lk81924) Setting expectations through the Doc Plan lk81924 On any user-assistance or technical-communication project, the project plan - or Documentation Plan - is essential for aligning expectations of the documentation team and all other stakeholders. We explore the outline for the doc plan, the importance of the doc plan for validating your assumptions and for ensuring that your team will receive what it needs from other stakeholders, and a few best practices. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/kunzdocplanwritersua-141029145910-conversion-gate01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> On any user-assistance or technical-communication project, the project plan - or Documentation Plan - is essential for aligning expectations of the documentation team and all other stakeholders. We explore the outline for the doc plan, the importance of the doc plan for validating your assumptions and for ensuring that your team will receive what it needs from other stakeholders, and a few best practices.
Setting expectations through the Doc Plan from Larry Kunz
]]> 1343 3 https://cdn.slidesharecdn.com/ss_thumbnails/kunzdocplanwritersua-141029145910-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Working with distributed teams: How I learned to stop worrying and love WebEx /slideshow/kunz-distrib-teamswritersua/40886973 kunzdistribteamswritersua-141029145627-conversion-gate02
Describes differences between the office of yesterday, where everyone was located together and usually shared values, backgrounds, and institutional memory - and today's distributed work teams, where people never meet in person and come from a wide variety of backgrounds and expectations.]]>
Describes differences between the office of yesterday, where everyone was located together and usually shared values, backgrounds, and institutional memory - and today's distributed work teams, where people never meet in person and come from a wide variety of backgrounds and expectations.]]> Wed, 29 Oct 2014 14:56:27 GMT /slideshow/kunz-distrib-teamswritersua/40886973 lk81924@slideshare.net(lk81924) Working with distributed teams: How I learned to stop worrying and love WebEx lk81924 Describes differences between the office of yesterday, where everyone was located together and usually shared values, backgrounds, and institutional memory - and today's distributed work teams, where people never meet in person and come from a wide variety of backgrounds and expectations. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/kunzdistribteamswritersua-141029145627-conversion-gate02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Describes differences between the office of yesterday, where everyone was located together and usually shared values, backgrounds, and institutional memory - and today&#39;s distributed work teams, where people never meet in person and come from a wide variety of backgrounds and expectations.
Working with distributed teams: How I learned to stop worrying and love WebEx from Larry Kunz
]]> 985 1 https://cdn.slidesharecdn.com/ss_thumbnails/kunzdistribteamswritersua-141029145627-conversion-gate02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Writing for a Global Audience /slideshow/writing-fora-globalaudience/32048847 writingforaglobalaudience-140307135255-phpapp02
As a technical communicator in today's interconnected world, technology makes it easy for you to work on a development team with members located all over the world. In much the same way, more and more of the technical content that we produce is used by people in other countries -- people who speak different languages, who come from different cultures, and who use different technology. In this professional-development presentation, Larry Kunz describes the ways in which you can develop technical content so that it is more easily translated and so that it can be used easily by people all over the globe. ]]>
As a technical communicator in today's interconnected world, technology makes it easy for you to work on a development team with members located all over the world. In much the same way, more and more of the technical content that we produce is used by people in other countries -- people who speak different languages, who come from different cultures, and who use different technology. In this professional-development presentation, Larry Kunz describes the ways in which you can develop technical content so that it is more easily translated and so that it can be used easily by people all over the globe. ]]> Fri, 07 Mar 2014 13:52:55 GMT /slideshow/writing-fora-globalaudience/32048847 lk81924@slideshare.net(lk81924) Writing for a Global Audience lk81924 As a technical communicator in today's interconnected world, technology makes it easy for you to work on a development team with members located all over the world. In much the same way, more and more of the technical content that we produce is used by people in other countries -- people who speak different languages, who come from different cultures, and who use different technology. In this professional-development presentation, Larry Kunz describes the ways in which you can develop technical content so that it is more easily translated and so that it can be used easily by people all over the globe. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/writingforaglobalaudience-140307135255-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> As a technical communicator in today&#39;s interconnected world, technology makes it easy for you to work on a development team with members located all over the world. In much the same way, more and more of the technical content that we produce is used by people in other countries -- people who speak different languages, who come from different cultures, and who use different technology. In this professional-development presentation, Larry Kunz describes the ways in which you can develop technical content so that it is more easily translated and so that it can be used easily by people all over the globe.
Writing for a Global Audience from Larry Kunz
]]> 1175 5 https://cdn.slidesharecdn.com/ss_thumbnails/writingforaglobalaudience-140307135255-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Technical Writing in Agile: New Approaches, New Opportunities /slideshow/kunz-agile-stctcfeb14/31059362 kunzagilestctcfeb14-140210201540-phpapp02
Description of the agile development process, with an emphasis on how it affects the work of writers and project managers in technical communication. The final part of the presentation lists several opportunities or advantages that accrue to technical writers who begin working in agile.]]>
Description of the agile development process, with an emphasis on how it affects the work of writers and project managers in technical communication. The final part of the presentation lists several opportunities or advantages that accrue to technical writers who begin working in agile.]]> Mon, 10 Feb 2014 20:15:40 GMT /slideshow/kunz-agile-stctcfeb14/31059362 lk81924@slideshare.net(lk81924) Technical Writing in Agile: New Approaches, New Opportunities lk81924 Description of the agile development process, with an emphasis on how it affects the work of writers and project managers in technical communication. The final part of the presentation lists several opportunities or advantages that accrue to technical writers who begin working in agile. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/kunzagilestctcfeb14-140210201540-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Description of the agile development process, with an emphasis on how it affects the work of writers and project managers in technical communication. The final part of the presentation lists several opportunities or advantages that accrue to technical writers who begin working in agile.
Technical Writing in Agile: New Approaches, New Opportunities from Larry Kunz
]]> 8009 17 https://cdn.slidesharecdn.com/ss_thumbnails/kunzagilestctcfeb14-140210201540-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Building and Maintaining Your Personal Brand /lk81924/building-and-maintaining-your-personal-brand-28225009 slidespersonalbrand-131113211805-phpapp01
Your personal brand is your professional identity. It's up to you to create and cultivate it. Today's social media offer new opportunities and a new urgency for personal branding. Learn how your colleagues have built their personal brands, and discover how you can build an effective brand for yourself.]]>
Your personal brand is your professional identity. It's up to you to create and cultivate it. Today's social media offer new opportunities and a new urgency for personal branding. Learn how your colleagues have built their personal brands, and discover how you can build an effective brand for yourself.]]> Wed, 13 Nov 2013 21:18:04 GMT /lk81924/building-and-maintaining-your-personal-brand-28225009 lk81924@slideshare.net(lk81924) Building and Maintaining Your Personal Brand lk81924 Your personal brand is your professional identity. It's up to you to create and cultivate it. Today's social media offer new opportunities and a new urgency for personal branding. Learn how your colleagues have built their personal brands, and discover how you can build an effective brand for yourself. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/slidespersonalbrand-131113211805-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Your personal brand is your professional identity. It&#39;s up to you to create and cultivate it. Today&#39;s social media offer new opportunities and a new urgency for personal branding. Learn how your colleagues have built their personal brands, and discover how you can build an effective brand for yourself.
Building and Maintaining Your Personal Brand from Larry Kunz
]]> 634 5 https://cdn.slidesharecdn.com/ss_thumbnails/slidespersonalbrand-131113211805-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Working with Subject-Matter Experts /slideshow/working-with-subjectmatterexperts/25032141 workingwithsubjectmatterexperts-130807122836-phpapp02
Best practices to help technical communicators work with subject-matter experts (SMEs) - including tips for interviewing, conducting reviews, and working cross-culturally.]]>
Best practices to help technical communicators work with subject-matter experts (SMEs) - including tips for interviewing, conducting reviews, and working cross-culturally.]]> Wed, 07 Aug 2013 12:28:36 GMT /slideshow/working-with-subjectmatterexperts/25032141 lk81924@slideshare.net(lk81924) Working with Subject-Matter Experts lk81924 Best practices to help technical communicators work with subject-matter experts (SMEs) - including tips for interviewing, conducting reviews, and working cross-culturally. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/workingwithsubjectmatterexperts-130807122836-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Best practices to help technical communicators work with subject-matter experts (SMEs) - including tips for interviewing, conducting reviews, and working cross-culturally.
Working with Subject-Matter Experts from Larry Kunz
]]> 1715 5 https://cdn.slidesharecdn.com/ss_thumbnails/workingwithsubjectmatterexperts-130807122836-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 The Future of Technical Communication (Future of #techcomm) /slideshow/the-future-of-technical-communication-future-of-techcommlkunz/23576766 futureoftechcommlkunz-130627093359-phpapp01
Hear about trends that are shaping the technical communication (#techcomm) profession, discover the skills you'll need to succeed in the new world of #techcomm, and find out how your day-to-day work is changing.]]>
Hear about trends that are shaping the technical communication (#techcomm) profession, discover the skills you'll need to succeed in the new world of #techcomm, and find out how your day-to-day work is changing.]]> Thu, 27 Jun 2013 09:33:59 GMT /slideshow/the-future-of-technical-communication-future-of-techcommlkunz/23576766 lk81924@slideshare.net(lk81924) The Future of Technical Communication (Future of #techcomm) lk81924 Hear about trends that are shaping the technical communication (#techcomm) profession, discover the skills you'll need to succeed in the new world of #techcomm, and find out how your day-to-day work is changing. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/futureoftechcommlkunz-130627093359-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Hear about trends that are shaping the technical communication (#techcomm) profession, discover the skills you&#39;ll need to succeed in the new world of #techcomm, and find out how your day-to-day work is changing.
The Future of Technical Communication (Future of #techcomm) from Larry Kunz
]]> 1131 3 https://cdn.slidesharecdn.com/ss_thumbnails/futureoftechcommlkunz-130627093359-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Lightening your Content /slideshow/lightening-your-content/13028544 kunzlighteningtalk-120522083809-phpapp01
Light(e)ning talk from STC Summit 2012: Taking the flab out of your content]]>
Light(e)ning talk from STC Summit 2012: Taking the flab out of your content]]> Tue, 22 May 2012 08:38:08 GMT /slideshow/lightening-your-content/13028544 lk81924@slideshare.net(lk81924) Lightening your Content lk81924 Light(e)ning talk from STC Summit 2012: Taking the flab out of your content <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/kunzlighteningtalk-120522083809-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Light(e)ning talk from STC Summit 2012: Taking the flab out of your content
Lightening your Content from Larry Kunz
]]> 709 5 https://cdn.slidesharecdn.com/ss_thumbnails/kunzlighteningtalk-120522083809-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation White http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Moving the organization_apr2012 /slideshow/moving-the-organizationapr2012/12689912 movingtheorganizationapr2012-120425134701-phpapp01
Moving the Organization to Collaborative or Structured Authoring Audience: Project managers and other technical communicators Presented 25 April 2012 as part of STC webinar series Outline: - What is collaborative or structured authoring? - The steps for planning and executing the transition from traditional authoring - Putting it all into perspective]]>
Moving the Organization to Collaborative or Structured Authoring Audience: Project managers and other technical communicators Presented 25 April 2012 as part of STC webinar series Outline: - What is collaborative or structured authoring? - The steps for planning and executing the transition from traditional authoring - Putting it all into perspective]]> Wed, 25 Apr 2012 13:46:58 GMT /slideshow/moving-the-organizationapr2012/12689912 lk81924@slideshare.net(lk81924) Moving the organization_apr2012 lk81924 Moving the Organization to Collaborative or Structured Authoring Audience: Project managers and other technical communicators Presented 25 April 2012 as part of STC webinar series Outline: - What is collaborative or structured authoring? - The steps for planning and executing the transition from traditional authoring - Putting it all into perspective <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/movingtheorganizationapr2012-120425134701-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Moving the Organization to Collaborative or Structured Authoring Audience: Project managers and other technical communicators Presented 25 April 2012 as part of STC webinar series Outline: - What is collaborative or structured authoring? - The steps for planning and executing the transition from traditional authoring - Putting it all into perspective
Moving the organization_apr2012 from Larry Kunz
]]> 545 2 https://cdn.slidesharecdn.com/ss_thumbnails/movingtheorganizationapr2012-120425134701-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Documentation Project Management /slideshow/documentation-project-management/4531561 documentationprojectmanagement-100617203606-phpapp01
Description of project management for technical documentation, with emphasis on how new trends -- specifically Web 2.0 and Agile -- are changing the process. Contains selected material from my presentation at the 2010 STC Summit, "Documentation Projects in a Collaborative World."]]>
Description of project management for technical documentation, with emphasis on how new trends -- specifically Web 2.0 and Agile -- are changing the process. Contains selected material from my presentation at the 2010 STC Summit, "Documentation Projects in a Collaborative World."]]> Thu, 17 Jun 2010 20:35:50 GMT /slideshow/documentation-project-management/4531561 lk81924@slideshare.net(lk81924) Documentation Project Management lk81924 Description of project management for technical documentation, with emphasis on how new trends -- specifically Web 2.0 and Agile -- are changing the process. Contains selected material from my presentation at the 2010 STC Summit, "Documentation Projects in a Collaborative World." <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/documentationprojectmanagement-100617203606-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Description of project management for technical documentation, with emphasis on how new trends -- specifically Web 2.0 and Agile -- are changing the process. Contains selected material from my presentation at the 2010 STC Summit, &quot;Documentation Projects in a Collaborative World.&quot;
Documentation Project Management from Larry Kunz
]]> 4509 3 https://cdn.slidesharecdn.com/ss_thumbnails/documentationprojectmanagement-100617203606-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Managing Documentation Projects in a Collaborative World /slideshow/doc-projectsina-collaborativeworld/3996967 docprojectsinacollaborativeworld-100506123552-phpapp02
Managing Documentation Projects in a Collaborative World Presentation at STC Summit: 4 May 2010]]>
Managing Documentation Projects in a Collaborative World Presentation at STC Summit: 4 May 2010]]> Thu, 06 May 2010 12:35:42 GMT /slideshow/doc-projectsina-collaborativeworld/3996967 lk81924@slideshare.net(lk81924) Managing Documentation Projects in a Collaborative World lk81924 Managing Documentation Projects in a Collaborative World Presentation at STC Summit: 4 May 2010 <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/docprojectsinacollaborativeworld-100506123552-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Managing Documentation Projects in a Collaborative World Presentation at STC Summit: 4 May 2010
Managing Documentation Projects in a Collaborative World from Larry Kunz
]]> 1512 7 https://cdn.slidesharecdn.com/ss_thumbnails/docprojectsinacollaborativeworld-100506123552-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-lk81924-48x48.jpg?cb=1643119419 Technical writing, information architecture - emphasis on enterprise software Marketing - enterprise software Fellow, Society for Technical Communication www.sdicorp.com/Resources/Blog/articleType/AuthorView/authorID/24/lkunz.aspx https://cdn.slidesharecdn.com/ss_thumbnails/disdzzsstpo79m6t4slh-signature-92d477f69f3553c4cf553b0fdcc580a6203d0d46712b7375de3b9fe10a85607d-poli-180528141849-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/theyre-coming-combining-teams-and-cultures-in-a-corporate-merger/99205438 They&#39;re Coming! Combin... https://cdn.slidesharecdn.com/ss_thumbnails/managingdocprojects-171117023805-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/yikes-i-have-to-manage-a-documentation-project-82192401/82192401 Yikes! I Have to Manag... https://cdn.slidesharecdn.com/ss_thumbnails/kunzdocplanwritersua-141029145910-conversion-gate01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/setting-expectations-through-the-doc-plan/40887090 Setting expectations t...