ºÝºÝߣshows by User: mkendall1 / http://www.slideshare.net/images/logo.gif ºÝºÝߣshows by User: mkendall1 / Thu, 13 Mar 2014 11:35:36 GMT ºÝºÝߣShare feed for ºÝºÝߣshows by User: mkendall1 Closing the Loop with Customers for Delight /slideshow/medallia-intuit-best-practices-forum-092710/32278555 medalliaintuit-bestpracticesforum092710-140313113536-phpapp01
Creating Customer Delight by systematically turning Detractors into Promoters. Presented at Medallia's Best Practice Forum]]>
Creating Customer Delight by systematically turning Detractors into Promoters. Presented at Medallia's Best Practice Forum]]> Thu, 13 Mar 2014 11:35:36 GMT /slideshow/medallia-intuit-best-practices-forum-092710/32278555 mkendall1@slideshare.net(mkendall1) Closing the Loop with Customers for Delight mkendall1 Creating Customer Delight by systematically turning Detractors into Promoters. Presented at Medallia's Best Practice Forum <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/medalliaintuit-bestpracticesforum092710-140313113536-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Creating Customer Delight by systematically turning Detractors into Promoters. Presented at Medallia&#39;s Best Practice Forum
Closing the Loop with Customers for Delight from Mike Kendall
]]> 1167 6 https://cdn.slidesharecdn.com/ss_thumbnails/medalliaintuit-bestpracticesforum092710-140313113536-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 Voice of the Customer: �Listening, Acting, and Closing the Loop on Customer Feedback /slideshow/voice-of-the-customer-listening-acting-and-closing-the-loop-on-customer-feedback/32277847 intuit-voc-icmi-neworleans-060911-140313112216-phpapp02
Presented at the international Customer Management Institute Conference in New Orleans.]]>
Presented at the international Customer Management Institute Conference in New Orleans.]]> Thu, 13 Mar 2014 11:22:16 GMT /slideshow/voice-of-the-customer-listening-acting-and-closing-the-loop-on-customer-feedback/32277847 mkendall1@slideshare.net(mkendall1) Voice of the Customer: �Listening, Acting, and Closing the Loop on Customer Feedback mkendall1 Presented at the international Customer Management Institute Conference in New Orleans. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/intuit-voc-icmi-neworleans-060911-140313112216-phpapp02-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presented at the international Customer Management Institute Conference in New Orleans.
Voice of the Customer: Listening, Acting, and Closing the Loop on Customer Feedback from Mike Kendall
]]> 688 7 https://cdn.slidesharecdn.com/ss_thumbnails/intuit-voc-icmi-neworleans-060911-140313112216-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 NetPromoter @ Intuit /slideshow/intuit-nps012111/32277358 intuit-nps-012111-140313111003-phpapp01
Presentation made to the Bain Loyalty Forum]]>
Presentation made to the Bain Loyalty Forum]]> Thu, 13 Mar 2014 11:10:03 GMT /slideshow/intuit-nps012111/32277358 mkendall1@slideshare.net(mkendall1) NetPromoter @ Intuit mkendall1 Presentation made to the Bain Loyalty Forum <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/intuit-nps-012111-140313111003-phpapp01-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Presentation made to the Bain Loyalty Forum
NetPromoter @ Intuit from Mike Kendall
]]> 782 2 https://cdn.slidesharecdn.com/ss_thumbnails/intuit-nps-012111-140313111003-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds presentation Black http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-mkendall1-48x48.jpg?cb=1670001536 Expert global customer experience leader known for achieving outstanding customer loyalty and growth outcomes. Successful leadership track record in tech and finance industries delivering world-class customer loyalty, innovation, employee engagement, and growth outcomes (including a top 5 Fortune Most Admired Company, top 10 Great Place to Work, and two Fortune 100 companies). Designing, delivering and scaling transformational change from C-Level to front-line at large and medium size global organizations https://twitter.com/DelightApostle https://cdn.slidesharecdn.com/ss_thumbnails/medalliaintuit-bestpracticesforum092710-140313113536-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/medallia-intuit-best-practices-forum-092710/32278555 Closing the Loop with ... https://cdn.slidesharecdn.com/ss_thumbnails/intuit-voc-icmi-neworleans-060911-140313112216-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/voice-of-the-customer-listening-acting-and-closing-the-loop-on-customer-feedback/32277847 Voice of the Customer:... https://cdn.slidesharecdn.com/ss_thumbnails/intuit-nps-012111-140313111003-phpapp01-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/intuit-nps012111/32277358 NetPromoter @ Intuit