�ݺ�ߣshows by User: rolandpadilla

�ݺ�ߣshows by User: rolandpadilla / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: rolandpadilla / Tue, 01 Oct 2013 16:03:02 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: rolandpadilla ACS Seminar: Components & perceptions of SerVal in B2B cloud computing /slideshow/australian-computer-society/26760230 acsseminar1oct13-131001160302-phpapp02
This file was presented to the IT practitioners of the Australian Computer Society, particularly the cloud computing SIG (Special Interest Group). The research project determined five components of service value in a B2B context of cloud computing: service quality, service equity, confidence benefits, perceived sacrifices & cloud service governance. Finally, the perceptions of cloud customers based on these components were then measured and established its significance through PLS-SEM (Partial least squares structural equation modelling).]]>
This file was presented to the IT practitioners of the Australian Computer Society, particularly the cloud computing SIG (Special Interest Group). The research project determined five components of service value in a B2B context of cloud computing: service quality, service equity, confidence benefits, perceived sacrifices & cloud service governance. Finally, the perceptions of cloud customers based on these components were then measured and established its significance through PLS-SEM (Partial least squares structural equation modelling).]]> Tue, 01 Oct 2013 16:03:02 GMT /slideshow/australian-computer-society/26760230 rolandpadilla@slideshare.net(rolandpadilla) ACS Seminar: Components & perceptions of SerVal in B2B cloud computing rolandpadilla This file was presented to the IT practitioners of the Australian Computer Society, particularly the cloud computing SIG (Special Interest Group). The research project determined five components of service value in a B2B context of cloud computing: service quality, service equity, confidence benefits, perceived sacrifices & cloud service governance. Finally, the perceptions of cloud customers based on these components were then measured and established its significance through PLS-SEM (Partial least squares structural equation modelling). <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/acsseminar1oct13-131001160302-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> This file was presented to the IT practitioners of the Australian Computer Society, particularly the cloud computing SIG (Special Interest Group). The research project determined five components of service value in a B2B context of cloud computing: service quality, service equity, confidence benefits, perceived sacrifices & cloud service governance. Finally, the perceptions of cloud customers based on these components were then measured and established its significance through PLS-SEM (Partial least squares structural equation modelling).

ACS Seminar: Components & perceptions of SerVal in B2B cloud computing from Roland Padilla

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0 PhD completion seminar: SerVal in B2B cloud computing /slideshow/ph-d-completion-seminar/26014206 phdcompletionseminar-130909024307-
Cloud computing services are used in many businesses. However, little is known about the measurement of service value in B2B cloud computing services from a customer perspective. In the B2C service literature, service value has four components: customer perceptions of the quality, equity, benefits, and sacrifices for the delivered service. There is also a relationship between service value and customer satisfaction, and the intention to repurchase the service. This research project asks whether this model applies for B2B cloud computing services. To answer this question, we followed a two-phase design: contextualizing interviews (N=21) followed by a survey (N=328). The interviews involved managers responsible for managing services and for decision to repurchase services. The contextualizing interviews resulted in confirmation of the existing four components, and evidence for a fifth component we called “cloud service governance”. We then developed a 30-item survey instrument measuring the service value model. Users of B2B cloud services were then surveyed. We used an empirical technique called partial least squares structural equation modeling (PLS-SEM) to estimate the measurement and structural model which linked the perceptions of these service value components to repurchase intentions and customer satisfaction. We found broad support for the extended service value model in a B2B cloud computing context. Importantly, we found empirical support for the extra component called “cloud service governance”. Further research will explore whether this applies to general B2B services. However, we didn't find support for the component called “service equity”. This may be because of the lack of maturity in the cloud computing service market. As the market matures, re-testing may find this component also applies. However, it may also be that service equity is not as important in B2B services compared with B2C services. Both require future research. This research advances the literature by extending the established B2C service value model to the B2B context of cloud computing. Knowing this will enable customers to better understand the components of service value. Vendors will be able to measure how well their services are leading to value and satisfaction for their customers.]]>
Cloud computing services are used in many businesses. However, little is known about the measurement of service value in B2B cloud computing services from a customer perspective. In the B2C service literature, service value has four components: customer perceptions of the quality, equity, benefits, and sacrifices for the delivered service. There is also a relationship between service value and customer satisfaction, and the intention to repurchase the service. This research project asks whether this model applies for B2B cloud computing services. To answer this question, we followed a two-phase design: contextualizing interviews (N=21) followed by a survey (N=328). The interviews involved managers responsible for managing services and for decision to repurchase services. The contextualizing interviews resulted in confirmation of the existing four components, and evidence for a fifth component we called “cloud service governance”. We then developed a 30-item survey instrument measuring the service value model. Users of B2B cloud services were then surveyed. We used an empirical technique called partial least squares structural equation modeling (PLS-SEM) to estimate the measurement and structural model which linked the perceptions of these service value components to repurchase intentions and customer satisfaction. We found broad support for the extended service value model in a B2B cloud computing context. Importantly, we found empirical support for the extra component called “cloud service governance”. Further research will explore whether this applies to general B2B services. However, we didn't find support for the component called “service equity”. This may be because of the lack of maturity in the cloud computing service market. As the market matures, re-testing may find this component also applies. However, it may also be that service equity is not as important in B2B services compared with B2C services. Both require future research. This research advances the literature by extending the established B2C service value model to the B2B context of cloud computing. Knowing this will enable customers to better understand the components of service value. Vendors will be able to measure how well their services are leading to value and satisfaction for their customers.]]> Mon, 09 Sep 2013 02:43:07 GMT /slideshow/ph-d-completion-seminar/26014206 rolandpadilla@slideshare.net(rolandpadilla) PhD completion seminar: SerVal in B2B cloud computing rolandpadilla Cloud computing services are used in many businesses. However, little is known about the measurement of service value in B2B cloud computing services from a customer perspective. In the B2C service literature, service value has four components: customer perceptions of the quality, equity, benefits, and sacrifices for the delivered service. There is also a relationship between service value and customer satisfaction, and the intention to repurchase the service. This research project asks whether this model applies for B2B cloud computing services. To answer this question, we followed a two-phase design: contextualizing interviews (N=21) followed by a survey (N=328). The interviews involved managers responsible for managing services and for decision to repurchase services. The contextualizing interviews resulted in confirmation of the existing four components, and evidence for a fifth component we called “cloud service governance”. We then developed a 30-item survey instrument measuring the service value model. Users of B2B cloud services were then surveyed. We used an empirical technique called partial least squares structural equation modeling (PLS-SEM) to estimate the measurement and structural model which linked the perceptions of these service value components to repurchase intentions and customer satisfaction. We found broad support for the extended service value model in a B2B cloud computing context. Importantly, we found empirical support for the extra component called “cloud service governance”. Further research will explore whether this applies to general B2B services. However, we didn't find support for the component called “service equity”. This may be because of the lack of maturity in the cloud computing service market. As the market matures, re-testing may find this component also applies. However, it may also be that service equity is not as important in B2B services compared with B2C services. Both require future research. This research advances the literature by extending the established B2C service value model to the B2B context of cloud computing. Knowing this will enable customers to better understand the components of service value. Vendors will be able to measure how well their services are leading to value and satisfaction for their customers. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/phdcompletionseminar-130909024307--thumbnail.jpg?width=120&height=120&fit=bounds" /> Cloud computing services are used in many businesses. However, little is known about the measurement of service value in B2B cloud computing services from a customer perspective. In the B2C service literature, service value has four components: customer perceptions of the quality, equity, benefits, and sacrifices for the delivered service. There is also a relationship between service value and customer satisfaction, and the intention to repurchase the service. This research project asks whether this model applies for B2B cloud computing services. To answer this question, we followed a two-phase design: contextualizing interviews (N=21) followed by a survey (N=328). The interviews involved managers responsible for managing services and for decision to repurchase services. The contextualizing interviews resulted in confirmation of the existing four components, and evidence for a fifth component we called “cloud service governance”. We then developed a 30-item survey instrument measuring the service value model. Users of B2B cloud services were then surveyed. We used an empirical technique called partial least squares structural equation modeling (PLS-SEM) to estimate the measurement and structural model which linked the perceptions of these service value components to repurchase intentions and customer satisfaction. We found broad support for the extended service value model in a B2B cloud computing context. Importantly, we found empirical support for the extra component called “cloud service governance”. Further research will explore whether this applies to general B2B services. However, we didn't find support for the component called “service equity”. This may be because of the lack of maturity in the cloud computing service market. As the market matures, re-testing may find this component also applies. However, it may also be that service equity is not as important in B2B services compared with B2C services. Both require future research. This research advances the literature by extending the established B2C service value model to the B2B context of cloud computing. Knowing this will enable customers to better understand the components of service value. Vendors will be able to measure how well their services are leading to value and satisfaction for their customers.

PhD completion seminar: SerVal in B2B cloud computing from Roland Padilla

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0 ACS cloud discussion paper /slideshow/acs-cloud-discussion-paper/25203213 acsclouddiscussionpaper-130813072943-phpapp02
Based on DBCDE's National Cloud Computing strategy and on ACS's discussion protocol]]>
Based on DBCDE's National Cloud Computing strategy and on ACS's discussion protocol]]> Tue, 13 Aug 2013 07:29:43 GMT /slideshow/acs-cloud-discussion-paper/25203213 rolandpadilla@slideshare.net(rolandpadilla) ACS cloud discussion paper rolandpadilla Based on DBCDE's National Cloud Computing strategy and on ACS's discussion protocol <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/acsclouddiscussionpaper-130813072943-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Based on DBCDE's National Cloud Computing strategy and on ACS's discussion protocol

ACS cloud discussion paper from Roland Padilla

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0 Acs cloud computing sig 04 june2013 /slideshow/acs-cloud-computing-sig-04-june2013/22412561 acscloudcomputingsig04june2013-130603222919-phpapp02
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]]> Mon, 03 Jun 2013 22:29:19 GMT /slideshow/acs-cloud-computing-sig-04-june2013/22412561 rolandpadilla@slideshare.net(rolandpadilla) Acs cloud computing sig 04 june2013 rolandpadilla <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/acscloudcomputingsig04june2013-130603222919-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" />

Acs cloud computing sig 04 june2013 from Roland Padilla

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0 Measuring service value in a B2B context of cloud computing /slideshow/research-forum-roland-padilla-01june13/22366491 researchforumrolandpadilla01june13-130603013937-phpapp02
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]]> Mon, 03 Jun 2013 01:39:37 GMT /slideshow/research-forum-roland-padilla-01june13/22366491 rolandpadilla@slideshare.net(rolandpadilla) Measuring service value in a B2B context of cloud computing rolandpadilla <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/researchforumrolandpadilla01june13-130603013937-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" />

Measuring service value in a B2B context of cloud computing from Roland Padilla

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0 International Society of Service Innovation Professionals (ISSIP)_member's intro /rolandpadilla/issip-roland issiproland-130523052458-phpapp02
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]]> Thu, 23 May 2013 05:24:58 GMT /rolandpadilla/issip-roland rolandpadilla@slideshare.net(rolandpadilla) International Society of Service Innovation Professionals (ISSIP)_member's intro rolandpadilla <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/issiproland-130523052458-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" />

International Society of Service Innovation Professionals (ISSIP)_member's intro from Roland Padilla

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0 https://cdn.slidesharecdn.com/profile-photo-rolandpadilla-48x48.jpg?cb=1523491479 An experienced Information Systems (IS) professional who had worked for global organisations representing systems integration (SI), information technology (IT) consulting, and business process outsourcing (BPO). Demonstrated success and proven ability in leading people and managing numerous functions consisting data networking, solutions architecture, resource management, service operations, project management, and IT service management. He is currently pursuing his PhD, and exploring how to measure the value of service in a business-to-business context of cloud computing. www.linkedin.com/in/rolandpadilla https://cdn.slidesharecdn.com/ss_thumbnails/acsseminar1oct13-131001160302-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/australian-computer-society/26760230 ACS Seminar: Component... https://cdn.slidesharecdn.com/ss_thumbnails/phdcompletionseminar-130909024307--thumbnail.jpg?width=320&height=320&fit=bounds slideshow/ph-d-completion-seminar/26014206 PhD completion seminar... https://cdn.slidesharecdn.com/ss_thumbnails/acsclouddiscussionpaper-130813072943-phpapp02-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/acs-cloud-discussion-paper/25203213 ACS cloud discussion p...