�ݺ�ߣshows by User: servicedeskplus

�ݺ�ߣshows by User: servicedeskplus / http://www.slideshare.net/images/logo.gif �ݺ�ߣshows by User: servicedeskplus / Tue, 26 Dec 2017 09:22:54 GMT �ݺ�ߣShare feed for �ݺ�ߣshows by User: servicedeskplus 6 it help desk lessons from the casinos of vegas /slideshow/6-it-help-desk-lessons-from-the-casinos-of-vegas-84972848/84972848 6ithelpdesklessonsfromthecasinosofvegas-171226092254
Inefficient process planning and unplanned executions can disrupt IT service delivery and even bring business to a halt. With huge financial costs and business continuity at stake, handling an IT help desk can be a lot like gambling at a casino. Casinos can teach us a lot about ITSM, like how to manage a bankroll and when to put on a poker face. In this webinar, we'll go all in to teach you the parallels between the casinos of Vegas and ITSM best practices. What you'll learn: IT service delivery tips and tricks ITSM best practices ServiceDesk Plus's ITSM capabilities For more details, visit https://www.manageengine.com/products/service-desk/it-help-desk-lessons.html]]>
Inefficient process planning and unplanned executions can disrupt IT service delivery and even bring business to a halt. With huge financial costs and business continuity at stake, handling an IT help desk can be a lot like gambling at a casino. Casinos can teach us a lot about ITSM, like how to manage a bankroll and when to put on a poker face. In this webinar, we'll go all in to teach you the parallels between the casinos of Vegas and ITSM best practices. What you'll learn: IT service delivery tips and tricks ITSM best practices ServiceDesk Plus's ITSM capabilities For more details, visit https://www.manageengine.com/products/service-desk/it-help-desk-lessons.html]]> Tue, 26 Dec 2017 09:22:54 GMT /slideshow/6-it-help-desk-lessons-from-the-casinos-of-vegas-84972848/84972848 servicedeskplus@slideshare.net(servicedeskplus) 6 it help desk lessons from the casinos of vegas servicedeskplus Inefficient process planning and unplanned executions can disrupt IT service delivery and even bring business to a halt. With huge financial costs and business continuity at stake, handling an IT help desk can be a lot like gambling at a casino. Casinos can teach us a lot about ITSM, like how to manage a bankroll and when to put on a poker face. In this webinar, we'll go all in to teach you the parallels between the casinos of Vegas and ITSM best practices. What you'll learn: IT service delivery tips and tricks ITSM best practices ServiceDesk Plus's ITSM capabilities For more details, visit https://www.manageengine.com/products/service-desk/it-help-desk-lessons.html <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/6ithelpdesklessonsfromthecasinosofvegas-171226092254-thumbnail.jpg?width=120&height=120&fit=bounds" /> Inefficient process planning and unplanned executions can disrupt IT service delivery and even bring business to a halt. With huge financial costs and business continuity at stake, handling an IT help desk can be a lot like gambling at a casino. Casinos can teach us a lot about ITSM, like how to manage a bankroll and when to put on a poker face. In this webinar, we'll go all in to teach you the parallels between the casinos of Vegas and ITSM best practices. What you'll learn: IT service delivery tips and tricks ITSM best practices ServiceDesk Plus's ITSM capabilities For more details, visit https://www.manageengine.com/products/service-desk/it-help-desk-lessons.html

6 it help desk lessons from the casinos of vegas from ServiceDesk Plus

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1 ITSM analytics crash course: 7 reports that can help you connect the dots in your IT support /slideshow/itsm-analytics-crash-course-7-reports-that-can-help-you-connect-the-dots-in-your-it-support/84971440 7reportstoconnectthedotsinyouritsm-171226085555
IT help desks continuously generate enormous amounts of data. Using advanced data analytics, admins can generate valuable reports that provide insights on various IT service delivery pitfalls and their sources. In this webinar, we will discuss seven reports every IT team can create, without any data mining expertise, to get a complete view of their IT. Find answers to all your burning IT questions, such as: Is my service desk properly staffed? What major factors are impacting our SLA performance? Are the right technicians accessing business-critical services? Which changes in our environment are most likely to fail? Which topics should our team focus on while building a knowledge base? To know more about ITSM analytics visit: https://www.manageengine.com/products/service-desk/itsm-analytics-webinar.html]]>
IT help desks continuously generate enormous amounts of data. Using advanced data analytics, admins can generate valuable reports that provide insights on various IT service delivery pitfalls and their sources. In this webinar, we will discuss seven reports every IT team can create, without any data mining expertise, to get a complete view of their IT. Find answers to all your burning IT questions, such as: Is my service desk properly staffed? What major factors are impacting our SLA performance? Are the right technicians accessing business-critical services? Which changes in our environment are most likely to fail? Which topics should our team focus on while building a knowledge base? To know more about ITSM analytics visit: https://www.manageengine.com/products/service-desk/itsm-analytics-webinar.html]]> Tue, 26 Dec 2017 08:55:55 GMT /slideshow/itsm-analytics-crash-course-7-reports-that-can-help-you-connect-the-dots-in-your-it-support/84971440 servicedeskplus@slideshare.net(servicedeskplus) ITSM analytics crash course: 7 reports that can help you connect the dots in your IT support servicedeskplus IT help desks continuously generate enormous amounts of data. Using advanced data analytics, admins can generate valuable reports that provide insights on various IT service delivery pitfalls and their sources. In this webinar, we will discuss seven reports every IT team can create, without any data mining expertise, to get a complete view of their IT. Find answers to all your burning IT questions, such as: Is my service desk properly staffed? What major factors are impacting our SLA performance? Are the right technicians accessing business-critical services? Which changes in our environment are most likely to fail? Which topics should our team focus on while building a knowledge base? To know more about ITSM analytics visit: https://www.manageengine.com/products/service-desk/itsm-analytics-webinar.html <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/7reportstoconnectthedotsinyouritsm-171226085555-thumbnail.jpg?width=120&height=120&fit=bounds" /> IT help desks continuously generate enormous amounts of data. Using advanced data analytics, admins can generate valuable reports that provide insights on various IT service delivery pitfalls and their sources. In this webinar, we will discuss seven reports every IT team can create, without any data mining expertise, to get a complete view of their IT. Find answers to all your burning IT questions, such as: Is my service desk properly staffed? What major factors are impacting our SLA performance? Are the right technicians accessing business-critical services? Which changes in our environment are most likely to fail? Which topics should our team focus on while building a knowledge base? To know more about ITSM analytics visit: https://www.manageengine.com/products/service-desk/itsm-analytics-webinar.html

ITSM analytics crash course: 7 reports that can help you connect the dots in your IT support from ServiceDesk Plus

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1 Introducing rapid-start enterprise service desk /slideshow/introducing-rapidstart-enterprise-service-desk/81502323 rapidstartenterpriseservicedesk-171102110454
ServiceDesk Plus—the game-changing IT service desk tool—now supports enterprise service management for businesses. Create and instantly deploy multiple service desk instances for all your supporting business functions, like HR and finance, from a central portal. To know more, visit https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html]]>
ServiceDesk Plus—the game-changing IT service desk tool—now supports enterprise service management for businesses. Create and instantly deploy multiple service desk instances for all your supporting business functions, like HR and finance, from a central portal. To know more, visit https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html]]> Thu, 02 Nov 2017 11:04:54 GMT /slideshow/introducing-rapidstart-enterprise-service-desk/81502323 servicedeskplus@slideshare.net(servicedeskplus) Introducing rapid-start enterprise service desk servicedeskplus ServiceDesk Plus—the game-changing IT service desk tool—now supports enterprise service management for businesses. Create and instantly deploy multiple service desk instances for all your supporting business functions, like HR and finance, from a central portal. To know more, visit https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/rapidstartenterpriseservicedesk-171102110454-thumbnail.jpg?width=120&height=120&fit=bounds" /> ServiceDesk Plus—the game-changing IT service desk tool—now supports enterprise service management for businesses. Create and instantly deploy multiple service desk instances for all your supporting business functions, like HR and finance, from a central portal. To know more, visit https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html

Introducing rapid-start enterprise service desk from ServiceDesk Plus

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1 ServiceDesk Plus Overview Presentation /slideshow/servicedesk-plus-overview-presentation/50841361 servicedeskplusoverview-150723110843-lva1-app6892
ServiceDesk Plus is an ITIL ready IT help desk software for organizations of all sizes. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class services to end users with reduced costs and complexity. This comprehensive presentation has all the information you would want to know about ServiceDesk Plus.]]>
ServiceDesk Plus is an ITIL ready IT help desk software for organizations of all sizes. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class services to end users with reduced costs and complexity. This comprehensive presentation has all the information you would want to know about ServiceDesk Plus.]]> Thu, 23 Jul 2015 11:08:43 GMT /slideshow/servicedesk-plus-overview-presentation/50841361 servicedeskplus@slideshare.net(servicedeskplus) ServiceDesk Plus Overview Presentation servicedeskplus ServiceDesk Plus is an ITIL ready IT help desk software for organizations of all sizes. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class services to end users with reduced costs and complexity. This comprehensive presentation has all the information you would want to know about ServiceDesk Plus. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/servicedeskplusoverview-150723110843-lva1-app6892-thumbnail.jpg?width=120&height=120&fit=bounds" /> ServiceDesk Plus is an ITIL ready IT help desk software for organizations of all sizes. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class services to end users with reduced costs and complexity. This comprehensive presentation has all the information you would want to know about ServiceDesk Plus.

ServiceDesk Plus Overview Presentation from ServiceDesk Plus

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1 How to be a smart user by using self-service portal! /slideshow/how-to-be-a-smart-user-by-using-selfservice-portal/47983466 selfserviceportal-1-150511071850-lva1-app6891
Self-service has become a must-have, given the time spent by technicians in handling tickets that can be self-solved by end users. ServiceDesk Plus self-service portal makes it easy for your end users to create and track their tickets or self-solve common issues by reading the solutions without having to pick the phone or send emails. Empower your end users with self-service portal and reduce the workload on your IT help desk.]]>
Self-service has become a must-have, given the time spent by technicians in handling tickets that can be self-solved by end users. ServiceDesk Plus self-service portal makes it easy for your end users to create and track their tickets or self-solve common issues by reading the solutions without having to pick the phone or send emails. Empower your end users with self-service portal and reduce the workload on your IT help desk.]]> Mon, 11 May 2015 07:18:50 GMT /slideshow/how-to-be-a-smart-user-by-using-selfservice-portal/47983466 servicedeskplus@slideshare.net(servicedeskplus) How to be a smart user by using self-service portal! servicedeskplus Self-service has become a must-have, given the time spent by technicians in handling tickets that can be self-solved by end users. ServiceDesk Plus self-service portal makes it easy for your end users to create and track their tickets or self-solve common issues by reading the solutions without having to pick the phone or send emails. Empower your end users with self-service portal and reduce the workload on your IT help desk. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/selfserviceportal-1-150511071850-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds" /> Self-service has become a must-have, given the time spent by technicians in handling tickets that can be self-solved by end users. ServiceDesk Plus self-service portal makes it easy for your end users to create and track their tickets or self-solve common issues by reading the solutions without having to pick the phone or send emails. Empower your end users with self-service portal and reduce the workload on your IT help desk.

How to be a smart user by using self-service portal! from ServiceDesk Plus

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1 Incident Management /slideshow/incident-management-the-only-option/46524103 incidentmanagementnew-150401013659-conversion-gate01
For an IT technician, the lack of a streamlined process spells a lot of time and effort spent in solving requests. But that’s about to change as unorganized ticket management becomes a thing of the past with ITIL®. ITIL incident Management (IM) helps you manage tickets efficiently. Here are some reasons why you will never say “no” to a streamlined IM process.]]>
For an IT technician, the lack of a streamlined process spells a lot of time and effort spent in solving requests. But that’s about to change as unorganized ticket management becomes a thing of the past with ITIL®. ITIL incident Management (IM) helps you manage tickets efficiently. Here are some reasons why you will never say “no” to a streamlined IM process.]]> Wed, 01 Apr 2015 01:36:59 GMT /slideshow/incident-management-the-only-option/46524103 servicedeskplus@slideshare.net(servicedeskplus) Incident Management servicedeskplus For an IT technician, the lack of a streamlined process spells a lot of time and effort spent in solving requests. But that’s about to change as unorganized ticket management becomes a thing of the past with ITIL®. ITIL incident Management (IM) helps you manage tickets efficiently. Here are some reasons why you will never say “no” to a streamlined IM process. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/incidentmanagementnew-150401013659-conversion-gate01-thumbnail.jpg?width=120&height=120&fit=bounds" /> For an IT technician, the lack of a streamlined process spells a lot of time and effort spent in solving requests. But that’s about to change as unorganized ticket management becomes a thing of the past with ITIL®. ITIL incident Management (IM) helps you manage tickets efficiently. Here are some reasons why you will never say “no” to a streamlined IM process.

Incident Management from ServiceDesk Plus

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1 ITIL Infographics /slideshow/itil-infographics/33750537 itil-infographics-140421043405-phpapp01
ITIL infographics from ManageEngine ServiceDesk Plus - Know about ITIL history, certification statistics, ITIL adoption wordwide and ITIL salary trends in a graphical representation. View, share and embed the ITIL infographics into your website. View the full infographic image here - http://www.manageengine.com/products/service-desk/itil-infographics.html ]]>
ITIL infographics from ManageEngine ServiceDesk Plus - Know about ITIL history, certification statistics, ITIL adoption wordwide and ITIL salary trends in a graphical representation. View, share and embed the ITIL infographics into your website. View the full infographic image here - http://www.manageengine.com/products/service-desk/itil-infographics.html ]]> Mon, 21 Apr 2014 04:34:05 GMT /slideshow/itil-infographics/33750537 servicedeskplus@slideshare.net(servicedeskplus) ITIL Infographics servicedeskplus ITIL infographics from ManageEngine ServiceDesk Plus - Know about ITIL history, certification statistics, ITIL adoption wordwide and ITIL salary trends in a graphical representation. View, share and embed the ITIL infographics into your website. View the full infographic image here - http://www.manageengine.com/products/service-desk/itil-infographics.html <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/itil-infographics-140421043405-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> ITIL infographics from ManageEngine ServiceDesk Plus - Know about ITIL history, certification statistics, ITIL adoption wordwide and ITIL salary trends in a graphical representation. View, share and embed the ITIL infographics into your website. View the full infographic image here - http://www.manageengine.com/products/service-desk/itil-infographics.html

ITIL Infographics from ServiceDesk Plus

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1 Join us at the ITSM Meetup - Bay Area /slideshow/itsm-meetup-bay-area/30332882 itsmmeetup-bay-140123004514-phpapp02
Meet, Learn & Share with IT Peers at the ITSM Meetup and learn ITSM insights from Barclay Rae.Register now]]>
Meet, Learn & Share with IT Peers at the ITSM Meetup and learn ITSM insights from Barclay Rae.Register now]]> Thu, 23 Jan 2014 00:45:14 GMT /slideshow/itsm-meetup-bay-area/30332882 servicedeskplus@slideshare.net(servicedeskplus) Join us at the ITSM Meetup - Bay Area servicedeskplus Meet, Learn & Share with IT Peers at the ITSM Meetup and learn ITSM insights from Barclay Rae.Register now <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/itsmmeetup-bay-140123004514-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Meet, Learn & Share with IT Peers at the ITSM Meetup and learn ITSM insights from Barclay Rae.Register now

Join us at the ITSM Meetup - Bay Area from ServiceDesk Plus

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1 ServiceDesk Plus Project Management /slideshow/projects-module1/19997142 projectsmodule1-130426001013-phpapp02
Overview presentation of Project Management Module in ServiceDesk Plus]]>
Overview presentation of Project Management Module in ServiceDesk Plus]]> Fri, 26 Apr 2013 00:10:13 GMT /slideshow/projects-module1/19997142 servicedeskplus@slideshare.net(servicedeskplus) ServiceDesk Plus Project Management servicedeskplus Overview presentation of Project Management Module in ServiceDesk Plus <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/projectsmodule1-130426001013-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Overview presentation of Project Management Module in ServiceDesk Plus

ServiceDesk Plus Project Management from ServiceDesk Plus

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1 Project Management and IT − Recorded Webinar by Dennis Drogseth /slideshow/project-management-and-it-recorded-webinar-by-dennis-drogseth/19997041 it-project-management-130426000802-phpapp01
This Webinar looked into key trends impacting the demands on IT from both inside and outside IT and how these are requiring new approaches to Project Management, Portfolio Management, and ITSM-driven governance. The webinar also addressed some of the questions pertaining to How IT is expected to perform in 2013 and the foreseeable future, and how this represents a rupture with the past. How IT project management must change in response. How PPM solutions will eventually evolve into uniquely optimized workflows coupled with automation and analytics. The present/future role of social networking and stakeholder management. How to begin to unravel the mess. Where to go from there. ]]>
This Webinar looked into key trends impacting the demands on IT from both inside and outside IT and how these are requiring new approaches to Project Management, Portfolio Management, and ITSM-driven governance. The webinar also addressed some of the questions pertaining to How IT is expected to perform in 2013 and the foreseeable future, and how this represents a rupture with the past. How IT project management must change in response. How PPM solutions will eventually evolve into uniquely optimized workflows coupled with automation and analytics. The present/future role of social networking and stakeholder management. How to begin to unravel the mess. Where to go from there. ]]> Fri, 26 Apr 2013 00:08:02 GMT /slideshow/project-management-and-it-recorded-webinar-by-dennis-drogseth/19997041 servicedeskplus@slideshare.net(servicedeskplus) Project Management and IT − Recorded Webinar by Dennis Drogseth servicedeskplus This Webinar looked into key trends impacting the demands on IT from both inside and outside IT and how these are requiring new approaches to Project Management, Portfolio Management, and ITSM-driven governance. The webinar also addressed some of the questions pertaining to How IT is expected to perform in 2013 and the foreseeable future, and how this represents a rupture with the past. How IT project management must change in response. How PPM solutions will eventually evolve into uniquely optimized workflows coupled with automation and analytics. The present/future role of social networking and stakeholder management. How to begin to unravel the mess. Where to go from there. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/it-project-management-130426000802-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> This Webinar looked into key trends impacting the demands on IT from both inside and outside IT and how these are requiring new approaches to Project Management, Portfolio Management, and ITSM-driven governance. The webinar also addressed some of the questions pertaining to How IT is expected to perform in 2013 and the foreseeable future, and how this represents a rupture with the past. How IT project management must change in response. How PPM solutions will eventually evolve into uniquely optimized workflows coupled with automation and analytics. The present/future role of social networking and stakeholder management. How to begin to unravel the mess. Where to go from there.

Project Management and IT − Recorded Webinar by Dennis Drogseth from ServiceDesk Plus

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1 Download White Paper : CMDB Implementations - A Tale of Two Extremes /slideshow/download-white-paper-12571202/12571202 cmdb-white-paper-120417060345-phpapp02
One of the "quality problems" to have, as your business grows is the challenge of managing all your resources. As the number of your employees grows and your IT assets expand, it is difficult to ascertain exactly what and where all your assets are. It is important to get more visibility on what applications and services are running on each asset, how they interact, and the business impact if these resources are down, responding poorly or slowly, or jeopardized by security threats. Download the white paper for free now !!! http://www.manageengine.com/products/service-desk/cmdb-white-paper.html]]>
One of the "quality problems" to have, as your business grows is the challenge of managing all your resources. As the number of your employees grows and your IT assets expand, it is difficult to ascertain exactly what and where all your assets are. It is important to get more visibility on what applications and services are running on each asset, how they interact, and the business impact if these resources are down, responding poorly or slowly, or jeopardized by security threats. Download the white paper for free now !!! http://www.manageengine.com/products/service-desk/cmdb-white-paper.html]]> Tue, 17 Apr 2012 06:03:44 GMT /slideshow/download-white-paper-12571202/12571202 servicedeskplus@slideshare.net(servicedeskplus) Download White Paper : CMDB Implementations - A Tale of Two Extremes servicedeskplus One of the "quality problems" to have, as your business grows is the challenge of managing all your resources. As the number of your employees grows and your IT assets expand, it is difficult to ascertain exactly what and where all your assets are. It is important to get more visibility on what applications and services are running on each asset, how they interact, and the business impact if these resources are down, responding poorly or slowly, or jeopardized by security threats. Download the white paper for free now !!! http://www.manageengine.com/products/service-desk/cmdb-white-paper.html <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/cmdb-white-paper-120417060345-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> One of the "quality problems" to have, as your business grows is the challenge of managing all your resources. As the number of your employees grows and your IT assets expand, it is difficult to ascertain exactly what and where all your assets are. It is important to get more visibility on what applications and services are running on each asset, how they interact, and the business impact if these resources are down, responding poorly or slowly, or jeopardized by security threats. Download the white paper for free now !!! http://www.manageengine.com/products/service-desk/cmdb-white-paper.html

Download White Paper : CMDB Implementations - A Tale of Two Extremes from ServiceDesk Plus

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1 ServiceDesk Plus Product Overview /servicedeskplus/servicedesk-plus-product-overview sdp-presentation-111007015449-phpapp01
Product overview of ManageEngine ServiceDesk Plus]]>
Product overview of ManageEngine ServiceDesk Plus]]> Fri, 07 Oct 2011 01:54:46 GMT /servicedeskplus/servicedesk-plus-product-overview servicedeskplus@slideshare.net(servicedeskplus) ServiceDesk Plus Product Overview servicedeskplus Product overview of ManageEngine ServiceDesk Plus <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/sdp-presentation-111007015449-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Product overview of ManageEngine ServiceDesk Plus

ServiceDesk Plus Product Overview from ServiceDesk Plus

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1 When Reality Hits ITIL - Implementations /slideshow/when-reality-hits-itil-implementations/9586852 itil-reality-111007011451-phpapp02
Is implementing ITIL really simple? It is easy to hear about ITIL from a consultant or read from a blog or even attend an ITIL course, but the hardest part comes while implementing those processes in an environment. Each and every organization is different; they vary with people, processes, environment, type of support they provide, help desk and much more. This white paper is intended to help the IT managers to self assess their help desk and its maturity level in order to implement the right process at the right time.]]>
Is implementing ITIL really simple? It is easy to hear about ITIL from a consultant or read from a blog or even attend an ITIL course, but the hardest part comes while implementing those processes in an environment. Each and every organization is different; they vary with people, processes, environment, type of support they provide, help desk and much more. This white paper is intended to help the IT managers to self assess their help desk and its maturity level in order to implement the right process at the right time.]]> Fri, 07 Oct 2011 01:14:49 GMT /slideshow/when-reality-hits-itil-implementations/9586852 servicedeskplus@slideshare.net(servicedeskplus) When Reality Hits ITIL - Implementations servicedeskplus Is implementing ITIL really simple? It is easy to hear about ITIL from a consultant or read from a blog or even attend an ITIL course, but the hardest part comes while implementing those processes in an environment. Each and every organization is different; they vary with people, processes, environment, type of support they provide, help desk and much more. This white paper is intended to help the IT managers to self assess their help desk and its maturity level in order to implement the right process at the right time. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/itil-reality-111007011451-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> Is implementing ITIL really simple? It is easy to hear about ITIL from a consultant or read from a blog or even attend an ITIL course, but the hardest part comes while implementing those processes in an environment. Each and every organization is different; they vary with people, processes, environment, type of support they provide, help desk and much more. This white paper is intended to help the IT managers to self assess their help desk and its maturity level in order to implement the right process at the right time.

When Reality Hits ITIL - Implementations from ServiceDesk Plus

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1 ITIL Heroes Handbook /slideshow/itil-heroes-handbook/9586782 manageengine-itil-handbook4888-111007010928-phpapp02
ITIL For Those Who Don't Have The Time Understand and implement ITIL Service Support without shedding blood! The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from customers. It packs some action; you get to implement a Service Desk to understand how easy it is. Oh, I almost forgot the comic approach keeps you awake while you are trying to read all the stuff. ]]>
ITIL For Those Who Don't Have The Time Understand and implement ITIL Service Support without shedding blood! The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from customers. It packs some action; you get to implement a Service Desk to understand how easy it is. Oh, I almost forgot the comic approach keeps you awake while you are trying to read all the stuff. ]]> Fri, 07 Oct 2011 01:09:25 GMT /slideshow/itil-heroes-handbook/9586782 servicedeskplus@slideshare.net(servicedeskplus) ITIL Heroes Handbook servicedeskplus ITIL For Those Who Don't Have The Time Understand and implement ITIL Service Support without shedding blood! The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from customers. It packs some action; you get to implement a Service Desk to understand how easy it is. Oh, I almost forgot the comic approach keeps you awake while you are trying to read all the stuff. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/manageengine-itil-handbook4888-111007010928-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> ITIL For Those Who Don't Have The Time Understand and implement ITIL Service Support without shedding blood! The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from customers. It packs some action; you get to implement a Service Desk to understand how easy it is. Oh, I almost forgot the comic approach keeps you awake while you are trying to read all the stuff.

ITIL Heroes Handbook from ServiceDesk Plus

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1 How ITIL-based IT Help Desk can help small and medium businesses /slideshow/how-itilbased-it-help-desk-can-help-small-and-medium-businesses-9586511/9586511 me-itil-sdp-helpdesk-smb-111007005131-phpapp01
Businesses Must Grow, Not Problems Everybody knows Bob! Bob works in the IT department of a Financial Services company. When the Office staff have a problem, they call him and say, “Hey Bob, I have a situation here, Can you fix it”. Bob knows all the employees by name and their assets details. He fixes all problems and runs a great show. The business is going great and the company expands adding more employees providing them more IT Services. Can Bob still run the show? Let us see how ITILbased Help Desk Software can help Bob and businesses with a similar IT Help Desk team to run a great show. ]]>
Businesses Must Grow, Not Problems Everybody knows Bob! Bob works in the IT department of a Financial Services company. When the Office staff have a problem, they call him and say, “Hey Bob, I have a situation here, Can you fix it”. Bob knows all the employees by name and their assets details. He fixes all problems and runs a great show. The business is going great and the company expands adding more employees providing them more IT Services. Can Bob still run the show? Let us see how ITILbased Help Desk Software can help Bob and businesses with a similar IT Help Desk team to run a great show. ]]> Fri, 07 Oct 2011 00:51:29 GMT /slideshow/how-itilbased-it-help-desk-can-help-small-and-medium-businesses-9586511/9586511 servicedeskplus@slideshare.net(servicedeskplus) How ITIL-based IT Help Desk can help small and medium businesses servicedeskplus Businesses Must Grow, Not Problems Everybody knows Bob! Bob works in the IT department of a Financial Services company. When the Office staff have a problem, they call him and say, “Hey Bob, I have a situation here, Can you fix it”. Bob knows all the employees by name and their assets details. He fixes all problems and runs a great show. The business is going great and the company expands adding more employees providing them more IT Services. Can Bob still run the show? Let us see how ITILbased Help Desk Software can help Bob and businesses with a similar IT Help Desk team to run a great show. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/me-itil-sdp-helpdesk-smb-111007005131-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Businesses Must Grow, Not Problems Everybody knows Bob! Bob works in the IT department of a Financial Services company. When the Office staff have a problem, they call him and say, “Hey Bob, I have a situation here, Can you fix it”. Bob knows all the employees by name and their assets details. He fixes all problems and runs a great show. The business is going great and the company expands adding more employees providing them more IT Services. Can Bob still run the show? Let us see how ITILbased Help Desk Software can help Bob and businesses with a similar IT Help Desk team to run a great show.

How ITIL-based IT Help Desk can help small and medium businesses from ServiceDesk Plus

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1 ServiceDesk Plus Brochure /slideshow/servicedesk-plus-brochure/9586428 sdp-brochure-111007004412-phpapp02
The product brochure of the ServiceDesk Plus with ITIL features.]]>
The product brochure of the ServiceDesk Plus with ITIL features.]]> Fri, 07 Oct 2011 00:44:11 GMT /slideshow/servicedesk-plus-brochure/9586428 servicedeskplus@slideshare.net(servicedeskplus) ServiceDesk Plus Brochure servicedeskplus The product brochure of the ServiceDesk Plus with ITIL features. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/sdp-brochure-111007004412-phpapp02-thumbnail.jpg?width=120&height=120&fit=bounds" /> The product brochure of the ServiceDesk Plus with ITIL features.

ServiceDesk Plus Brochure from ServiceDesk Plus

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1 ManageEngine ServiceDesk Plus Admin Guide /slideshow/manageengine-servicedesk-plus-admin-guide/9424883 manageengineservicedeskplus8helpadminguide-110926071954-phpapp01
Admin guide from ManageEngine ServiceDesk Plus]]>
Admin guide from ManageEngine ServiceDesk Plus]]> Mon, 26 Sep 2011 07:19:51 GMT /slideshow/manageengine-servicedesk-plus-admin-guide/9424883 servicedeskplus@slideshare.net(servicedeskplus) ManageEngine ServiceDesk Plus Admin Guide servicedeskplus Admin guide from ManageEngine ServiceDesk Plus <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/manageengineservicedeskplus8helpadminguide-110926071954-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Admin guide from ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus Admin Guide from ServiceDesk Plus

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1 ManageEngine ServiceDesk Plus User Guide /slideshow/manageengine-servicedesk-plus-user-guide/9387632 manageengineservicedeskplus8helpuserguide-110923023626-phpapp01
Helps users to understand the tips and tricks on using the ServiceDesk Plus software]]>
Helps users to understand the tips and tricks on using the ServiceDesk Plus software]]> Fri, 23 Sep 2011 02:36:24 GMT /slideshow/manageengine-servicedesk-plus-user-guide/9387632 servicedeskplus@slideshare.net(servicedeskplus) ManageEngine ServiceDesk Plus User Guide servicedeskplus Helps users to understand the tips and tricks on using the ServiceDesk Plus software <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/manageengineservicedeskplus8helpuserguide-110923023626-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Helps users to understand the tips and tricks on using the ServiceDesk Plus software

ManageEngine ServiceDesk Plus User Guide from ServiceDesk Plus

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1 IT Help Desk Features Checklist /slideshow/it-help-desk-features-checklist/9387613 it-help-desk-features-checklist-ver2-110923023506-phpapp01
Your Help Desk evaluation is not complete until you checkout the comparison between the different editions of ServiceDesk Plus and the price. Here is a list prepared based on customer queries.]]>
Your Help Desk evaluation is not complete until you checkout the comparison between the different editions of ServiceDesk Plus and the price. Here is a list prepared based on customer queries.]]> Fri, 23 Sep 2011 02:35:02 GMT /slideshow/it-help-desk-features-checklist/9387613 servicedeskplus@slideshare.net(servicedeskplus) IT Help Desk Features Checklist servicedeskplus Your Help Desk evaluation is not complete until you checkout the comparison between the different editions of ServiceDesk Plus and the price. Here is a list prepared based on customer queries. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/it-help-desk-features-checklist-ver2-110923023506-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Your Help Desk evaluation is not complete until you checkout the comparison between the different editions of ServiceDesk Plus and the price. Here is a list prepared based on customer queries.

IT Help Desk Features Checklist from ServiceDesk Plus

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1 Case Study from Warner bros /slideshow/case-study-from-warner-bros/9387533 warner-bros-110923022624-phpapp01
Warner Bros. Games, under the Warner Bros. Interactive Entertainment, Inc. umbrella, focuses on the creation, development and production of first-party titles.]]>
Warner Bros. Games, under the Warner Bros. Interactive Entertainment, Inc. umbrella, focuses on the creation, development and production of first-party titles.]]> Fri, 23 Sep 2011 02:26:22 GMT /slideshow/case-study-from-warner-bros/9387533 servicedeskplus@slideshare.net(servicedeskplus) Case Study from Warner bros servicedeskplus Warner Bros. Games, under the Warner Bros. Interactive Entertainment, Inc. umbrella, focuses on the creation, development and production of first-party titles. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/warner-bros-110923022624-phpapp01-thumbnail.jpg?width=120&height=120&fit=bounds" /> Warner Bros. Games, under the Warner Bros. Interactive Entertainment, Inc. umbrella, focuses on the creation, development and production of first-party titles.

Case Study from Warner bros from ServiceDesk Plus

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1 https://cdn.slidesharecdn.com/profile-photo-servicedeskplus-48x48.jpg?cb=1535705378 ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 100,000 IT technicians worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 30 different languages. www.servicedeskplus.com https://cdn.slidesharecdn.com/ss_thumbnails/6ithelpdesklessonsfromthecasinosofvegas-171226092254-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/6-it-help-desk-lessons-from-the-casinos-of-vegas-84972848/84972848 6 it help desk lessons... https://cdn.slidesharecdn.com/ss_thumbnails/7reportstoconnectthedotsinyouritsm-171226085555-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/itsm-analytics-crash-course-7-reports-that-can-help-you-connect-the-dots-in-your-it-support/84971440 ITSM analytics crash c... https://cdn.slidesharecdn.com/ss_thumbnails/rapidstartenterpriseservicedesk-171102110454-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/introducing-rapidstart-enterprise-service-desk/81502323 Introducing rapid-star...