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Inefficient process planning and unplanned executions can disrupt IT service delivery and even bring business to a halt. With huge financial costs and business continuity at stake, handling an IT help desk can be a lot like gambling at a casino. Casinos can teach us a lot about ITSM, like how to manage a bankroll and when to put on a poker face. In this webinar, we'll go all in to teach you the parallels between the casinos of Vegas and ITSM best practices. What you'll learn: IT service delivery tips and tricks ITSM best practices ServiceDesk Plus's ITSM capabilities For more details, visit https://www.manageengine.com/products/service-desk/it-help-desk-lessons.htmlRead less