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Mon, 02 Sep 2019 11:40:27 GMT狠狠撸Share feed for 狠狠撸shows by User: szagCustomer Journey Mapping Workbooks
/slideshow/customer-journey-mapping-workbooks/168353195
omnixcocxworkbooks-190902114027 Generally, customer journey mapping workshops are ineffective due to being run in silos, insufficient or irrelevant attendance, and lack of follow-ups.
Customer Journey Mapping Workbooks are the new way to hold customer journey workshops - the workbooks are designed around the lifecycle of a typical industry customer so that almost all aspects of customer's experience are covered. Each workbook contains useful design thinking frameworks including stakeholder map, persona map, empathy map, customer journey map, and prioritization matrix. The attendees of the journey mapping workshops are encouraged to perform individual or team level customer discoveries first and then consolidate all learning in a final workshop.
Customer journey mapping workbooks are available for 6 industry sectors: Telecom, Banking, Insurance, Travel, Retail, and Utilities. Customized workbooks could be developed for clients where their particular brand, strategy, and objectives are catered for. To learn more about the customer journey mapping workbooks, contact zaheer.gilani@omnixco.com. You can also purchase the workbooks on amazon.co.uk. ]]>
Generally, customer journey mapping workshops are ineffective due to being run in silos, insufficient or irrelevant attendance, and lack of follow-ups.
Customer Journey Mapping Workbooks are the new way to hold customer journey workshops - the workbooks are designed around the lifecycle of a typical industry customer so that almost all aspects of customer's experience are covered. Each workbook contains useful design thinking frameworks including stakeholder map, persona map, empathy map, customer journey map, and prioritization matrix. The attendees of the journey mapping workshops are encouraged to perform individual or team level customer discoveries first and then consolidate all learning in a final workshop.
Customer journey mapping workbooks are available for 6 industry sectors: Telecom, Banking, Insurance, Travel, Retail, and Utilities. Customized workbooks could be developed for clients where their particular brand, strategy, and objectives are catered for. To learn more about the customer journey mapping workbooks, contact zaheer.gilani@omnixco.com. You can also purchase the workbooks on amazon.co.uk. ]]>
Mon, 02 Sep 2019 11:40:27 GMT/slideshow/customer-journey-mapping-workbooks/168353195szag@slideshare.net(szag)Customer Journey Mapping WorkbooksszagGenerally, customer journey mapping workshops are ineffective due to being run in silos, insufficient or irrelevant attendance, and lack of follow-ups.
Customer Journey Mapping Workbooks are the new way to hold customer journey workshops - the workbooks are designed around the lifecycle of a typical industry customer so that almost all aspects of customer's experience are covered. Each workbook contains useful design thinking frameworks including stakeholder map, persona map, empathy map, customer journey map, and prioritization matrix. The attendees of the journey mapping workshops are encouraged to perform individual or team level customer discoveries first and then consolidate all learning in a final workshop.
Customer journey mapping workbooks are available for 6 industry sectors: Telecom, Banking, Insurance, Travel, Retail, and Utilities. Customized workbooks could be developed for clients where their particular brand, strategy, and objectives are catered for. To learn more about the customer journey mapping workbooks, contact zaheer.gilani@omnixco.com. You can also purchase the workbooks on amazon.co.uk. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/omnixcocxworkbooks-190902114027-thumbnail.jpg?width=120&height=120&fit=bounds" /><br> Generally, customer journey mapping workshops are ineffective due to being run in silos, insufficient or irrelevant attendance, and lack of follow-ups.
Customer Journey Mapping Workbooks are the new way to hold customer journey workshops - the workbooks are designed around the lifecycle of a typical industry customer so that almost all aspects of customer's experience are covered. Each workbook contains useful design thinking frameworks including stakeholder map, persona map, empathy map, customer journey map, and prioritization matrix. The attendees of the journey mapping workshops are encouraged to perform individual or team level customer discoveries first and then consolidate all learning in a final workshop.
Customer journey mapping workbooks are available for 6 industry sectors: Telecom, Banking, Insurance, Travel, Retail, and Utilities. Customized workbooks could be developed for clients where their particular brand, strategy, and objectives are catered for. To learn more about the customer journey mapping workbooks, contact zaheer.gilani@omnixco.com. You can also purchase the workbooks on amazon.co.uk.
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3225https://cdn.slidesharecdn.com/ss_thumbnails/3878672e-8f21-4492-b312-915c2da54ea9-150714171435-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=boundspresentation000000http://activitystrea.ms/schema/1.0/posthttp://activitystrea.ms/schema/1.0/posted0https://cdn.slidesharecdn.com/profile-photo-szag-48x48.jpg?cb=1567425730An independent CX and digital transformation consultant. Focussed on customer experience innovation and the role of technology in delivering awesome customer experiences.
International experience in customer service, CX consulting, digital transformation project and program management.
Consulted and worked for top brands: Deutsche Telekom, T-Mobile, Telefonica O2, DHL, Emirates, Genesys, E.ON, DWP, Telenet, Telenor, Vodacom, Vodafone, etc.
www.omnixco.comhttps://cdn.slidesharecdn.com/ss_thumbnails/omnixcocxworkbooks-190902114027-thumbnail.jpg?width=320&height=320&fit=boundsslideshow/customer-journey-mapping-workbooks/168353195Customer Journey Mappi...https://cdn.slidesharecdn.com/ss_thumbnails/e1521590-a5a1-473d-b93c-e73b95daf13e-150724145726-lva1-app6892-thumbnail.jpg?width=320&height=320&fit=boundsslideshow/cx-journey-assessment/50891950CX Journey Assessmenthttps://cdn.slidesharecdn.com/ss_thumbnails/3878672e-8f21-4492-b312-915c2da54ea9-150714171435-lva1-app6891-thumbnail.jpg?width=320&height=320&fit=boundsslideshow/org-models/50520277org models