際際滷shows by User: szag / http://www.slideshare.net/images/logo.gif 際際滷shows by User: szag / Mon, 02 Sep 2019 11:40:27 GMT 際際滷Share feed for 際際滷shows by User: szag Customer Journey Mapping Workbooks /slideshow/customer-journey-mapping-workbooks/168353195 omnixcocxworkbooks-190902114027
Generally, customer journey mapping workshops are ineffective due to being run in silos, insufficient or irrelevant attendance, and lack of follow-ups. Customer Journey Mapping Workbooks are the new way to hold customer journey workshops - the workbooks are designed around the lifecycle of a typical industry customer so that almost all aspects of customer's experience are covered. Each workbook contains useful design thinking frameworks including stakeholder map, persona map, empathy map, customer journey map, and prioritization matrix. The attendees of the journey mapping workshops are encouraged to perform individual or team level customer discoveries first and then consolidate all learning in a final workshop. Customer journey mapping workbooks are available for 6 industry sectors: Telecom, Banking, Insurance, Travel, Retail, and Utilities. Customized workbooks could be developed for clients where their particular brand, strategy, and objectives are catered for. To learn more about the customer journey mapping workbooks, contact zaheer.gilani@omnixco.com. You can also purchase the workbooks on amazon.co.uk. ]]>
Generally, customer journey mapping workshops are ineffective due to being run in silos, insufficient or irrelevant attendance, and lack of follow-ups. Customer Journey Mapping Workbooks are the new way to hold customer journey workshops - the workbooks are designed around the lifecycle of a typical industry customer so that almost all aspects of customer's experience are covered. Each workbook contains useful design thinking frameworks including stakeholder map, persona map, empathy map, customer journey map, and prioritization matrix. The attendees of the journey mapping workshops are encouraged to perform individual or team level customer discoveries first and then consolidate all learning in a final workshop. Customer journey mapping workbooks are available for 6 industry sectors: Telecom, Banking, Insurance, Travel, Retail, and Utilities. Customized workbooks could be developed for clients where their particular brand, strategy, and objectives are catered for. To learn more about the customer journey mapping workbooks, contact zaheer.gilani@omnixco.com. You can also purchase the workbooks on amazon.co.uk. ]]> Mon, 02 Sep 2019 11:40:27 GMT /slideshow/customer-journey-mapping-workbooks/168353195 szag@slideshare.net(szag) Customer Journey Mapping Workbooks szag Generally, customer journey mapping workshops are ineffective due to being run in silos, insufficient or irrelevant attendance, and lack of follow-ups. Customer Journey Mapping Workbooks are the new way to hold customer journey workshops - the workbooks are designed around the lifecycle of a typical industry customer so that almost all aspects of customer's experience are covered. Each workbook contains useful design thinking frameworks including stakeholder map, persona map, empathy map, customer journey map, and prioritization matrix. The attendees of the journey mapping workshops are encouraged to perform individual or team level customer discoveries first and then consolidate all learning in a final workshop. Customer journey mapping workbooks are available for 6 industry sectors: Telecom, Banking, Insurance, Travel, Retail, and Utilities. Customized workbooks could be developed for clients where their particular brand, strategy, and objectives are catered for. To learn more about the customer journey mapping workbooks, contact zaheer.gilani@omnixco.com. You can also purchase the workbooks on amazon.co.uk. <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/omnixcocxworkbooks-190902114027-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br> Generally, customer journey mapping workshops are ineffective due to being run in silos, insufficient or irrelevant attendance, and lack of follow-ups. Customer Journey Mapping Workbooks are the new way to hold customer journey workshops - the workbooks are designed around the lifecycle of a typical industry customer so that almost all aspects of customer&#39;s experience are covered. Each workbook contains useful design thinking frameworks including stakeholder map, persona map, empathy map, customer journey map, and prioritization matrix. The attendees of the journey mapping workshops are encouraged to perform individual or team level customer discoveries first and then consolidate all learning in a final workshop. Customer journey mapping workbooks are available for 6 industry sectors: Telecom, Banking, Insurance, Travel, Retail, and Utilities. Customized workbooks could be developed for clients where their particular brand, strategy, and objectives are catered for. To learn more about the customer journey mapping workbooks, contact zaheer.gilani@omnixco.com. You can also purchase the workbooks on amazon.co.uk.
Customer Journey Mapping Workbooks from omnixco.com
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]]> Fri, 24 Jul 2015 14:57:25 GMT /slideshow/cx-journey-assessment/50891950 szag@slideshare.net(szag) CX Journey Assessment szag <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/e1521590-a5a1-473d-b93c-e73b95daf13e-150724145726-lva1-app6892-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
CX Journey Assessment from omnixco.com
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]]> Tue, 14 Jul 2015 17:14:34 GMT /slideshow/org-models/50520277 szag@slideshare.net(szag) org models szag <img style="border:1px solid #C3E6D8;float:right;" alt="" src="https://cdn.slidesharecdn.com/ss_thumbnails/3878672e-8f21-4492-b312-915c2da54ea9-150714171435-lva1-app6891-thumbnail.jpg?width=120&amp;height=120&amp;fit=bounds" /><br>
org models from omnixco.com
]]> 322 5 https://cdn.slidesharecdn.com/ss_thumbnails/3878672e-8f21-4492-b312-915c2da54ea9-150714171435-lva1-app6891-thumbnail.jpg?width=120&height=120&fit=bounds presentation 000000 http://activitystrea.ms/schema/1.0/post http://activitystrea.ms/schema/1.0/posted 0 https://cdn.slidesharecdn.com/profile-photo-szag-48x48.jpg?cb=1567425730 An independent CX and digital transformation consultant. Focussed on customer experience innovation and the role of technology in delivering awesome customer experiences. International experience in customer service, CX consulting, digital transformation project and program management. Consulted and worked for top brands: Deutsche Telekom, T-Mobile, Telefonica O2, DHL, Emirates, Genesys, E.ON, DWP, Telenet, Telenor, Vodacom, Vodafone, etc. www.omnixco.com https://cdn.slidesharecdn.com/ss_thumbnails/omnixcocxworkbooks-190902114027-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/customer-journey-mapping-workbooks/168353195 Customer Journey Mappi... https://cdn.slidesharecdn.com/ss_thumbnails/e1521590-a5a1-473d-b93c-e73b95daf13e-150724145726-lva1-app6892-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/cx-journey-assessment/50891950 CX Journey Assessment https://cdn.slidesharecdn.com/ss_thumbnails/3878672e-8f21-4492-b312-915c2da54ea9-150714171435-lva1-app6891-thumbnail.jpg?width=320&height=320&fit=bounds slideshow/org-models/50520277 org models