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Lisbon Area, Portugal Portugal

Internal Client and Helpdesk Director at Novo Banco

Finance / Banking / Insurance

Senior professional with almost 15 years of experience in reengineering and Lean projects across diversified lines of business, ensuring delivery of expected benefits to the organization. Strong ability to detect potential pitfalls and limitations. Focused problem-solver, pragmatic, innovative, adaptive and creative multi-skilled engineer and manager. Keen and fast learner. Participation in successful breakthrough improvement implementations in Banking Industry. Developing motivation, team building and leadership skills based on a daily work within his teams and with people at all levels. Fluent in English, Spanish and Portuguese. Prior to joining Novo Banco as Helpdesk and Internal Cus...