Personal Information
Organization / Workplace
Lisbon Area, Portugal Portugal
Occupation
Service Manager
Industry
Technology / Software / Internet
About
Service Manager for infrastructure-based services. Applying service management to operations.
Builds team working and active listening towards the client. Looking for novel ways of using best practices in the context of managed services.
Current interests include Standard + Case, BPM and ITSM, Storytelling, Gamification and IT Governance (control vs visibility).
ITIL training author (ITIL v2 Foundation manual co-author, ITIL v3 Foundation author, ITIL v3 Bridge Foundation author) and IT Service Management reviewer (Portuguese translations and itSMF/Van Haren books).
Specialties: ITIL Expert v3 (lylac badge), ITIL Service Manager v2 (red badge), ITIL IPPI Practitioner v2 (blue badge), ...
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