Specialties: User Research, Lean UX, Usability Testing, Accessibility, UX Research Strategy, Ehtnography, Design Thinking, Contextual Inquiry, Mental Models, Focus Groups, Unmoderated Online User Research, Persona Development, User Journeys, Hypothesis Development and Testing, Group Data Analysis, Heuristic Reviews, Accessibility Evaluation, User-Centered Design, Information Architecture, Interaction Design, Low-High Fidelity Prototyping, Morae, Camtasia,