ݺߣ

ݺߣShare a Scribd company logo

الخميس

•
•
السعلة العالمي
السعلة العالمي

شركة سيبكو ( الشركة السعودية الخليجية لحماية البيئة).... هي شركة متخصصة في تنظيف واتلاف النفايات الطبية

1 of 4
Lithium Technologies, Inc. at-a-glance Lithium delivers social success The Lithium Social Customer Experience Platform allows brands to build vibrant customer communities that grow brand advocacy, drive sales, reduce services costs and accelerate innovation. Our technology delivers a seamless social customer experience across websites, mobile devices, and the Social Web. We turn our customers’ Web properties into a social destination that enables them to respond at scale on social channels, and gives them the power to engage and enlist customers as extensions of their sales, marketing and support teams. We deliver millions in proven ROI for iconic brands, including: Customers are more empowered, connected and vocal than ever before, and are disrupting the old order for brands. Social, mobile and cloud platforms allow innovative companies to invite customers to play a totally different role in the company. Winning brands will realize that customer engagement and enlistment is theirs to own—and they won’t “outsource” this task to walled garden social networks. Instead, they will build a brand nation—a community of passionate, engaged, loyal customers that drive business value because they are deeply connected to the company and are invested in its success. our technology, services and solutions The Lithium Social Customer Experience Platform provides a single, integrated set of tools for engaging social customers on websites, mobile devices and social networks like Facebook and Twitter. We connect the dots across your social programs and enterprise systems so you can present one-coordinated face to your customers. Lithium is: #1 in Current Offering, Strategy, and Leadership in The Forrester Wave™: Social Depth Platforms, Q3 2013** A Leader in Gartner’s Magic Quadrant for Social CRM and Externally Facing Social Software* A Visionary in Gartner’s Magic Quadrant for the CRM Customer Engagement Center* One of the 50 Hottest Venture-Backed Companies in the Wall Street Journal’s Next Big Thing List
Lithium Technologies, Inc. at-a-glance The Lithium Social Customer Experience Platform includes: Lithium CommunitiesTM We take the familiar experiences of Facebook, Yelp and Wikipedia, and infuse them into your website, turning your .com into a thriving hub of social conversations focused on your brand. Through gamification, search engine optimization (SEO) and a decade of best practices we deliver the most vibrant community experiences and the highest ROI. Lithium Social WebTM We help you deliver great experiences on social channels like Twitter, Facebook and Lithium Communities—at scale. Designed from the ground up for the contact center, Lithium Social Web delivers unmatched levels of agent productivity and supervisor insight. Agents can reply with links to community answers, helping you drive customers to lower cost channels so you can keep agent staffing costs under control. Lithium MobileTM Your customers want access to information on demand. If you make it hard to find answers, they’ll go from searching to calling, costing you a fortune. With Lithium Mobile, your customers can use any smartphone or tablet to access your Lithium Communities anytime and anywhere. Lithium Social IntelligenceTM We give you the data and insights you need to drive smarter engagement and higher ROI. Through a unique combination of social science, real- time performance metrics, and web analytics, we provide you with the tools to measure and improve the performance of your social customer experience programs. demonstrated ROI: $5m annual benefit from sales and call deflection Community members spend 2.5x more than average customers $7.5m annual savings from call deflections 29% of BSkyB customers fully resolve their issues with the help of community
Lithium Technologies, Inc. at-a-glance Lithium Solutions Our solutions combine the best of our technology and experience. Social Marketing Engage social customers on your website where you control the brand experience. We help you create a place for brand enthusiasts to share their passion through conversations, photos and videos that inspire others to buy. Social Commerce Increase buyer confidence by incorporating Lithium Reviews™, Q&A and discussions into your website product pages. We help you use word-of- mouth to drive up conversion rates by 25% and increase average order value up to 2.5x. Social Support Lithium creates a place on your website where customers answer each other’s questions, enabling you to deflect 20% of service calls. We also help you crowd-source knowledge articles, handle millions of customer issues on social channels and integrate social workflows with your CRM system. No one offers a broader set of capabilities. Social Innovation Harness the wisdom of the crowd to build better products and take them to market in record time. Lithium helps you crowd-source innovation through idea exchanges and mine social conversations for customer insights. the path to social success We see social technologies as a means, not an end. The right skills and knowledge are also critical ingredients for success. Our experts have helped more than 400 iconic brands launch and manage social customer experience programs, each with their own unique requirements. We apply best practices honed from a decade of experience, providing a level of insights and assurance that no one else can deliver. our customers garner recognition: Autodesk Gartner 1:1 Media CRM Excellence Award Best Buy WOMMY Award Gold BT Institute of Customer Service, UK Customer Satisfaction Award Barclaycard Ring Forrester Groundswell: B2C Embracing Cisco Forrester Groundswell: Collaboration Program
Lithium Technologies, Inc. at-a-glance Lithium © 2013 Lithium Technologies, Inc. All Rights Reserved. *Gartner, Inc., “Magic Quadrant for Social CRM” by Adam Sarner, Ed Thompson, Jenny Sussin, Nikos Drakos, Michael Maoz, Jim Davies, Jeffrey Mann, September 27, 2012. “Magic Quadrant for the CRM Customer Engagement Center” by Michael Maoz, May 13, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. **The Forrester Wave™: Social Depth Platforms, Q3 2013, Forrester Research, Inc. 07222013 industry alliances and channels Lithium has established partnerships with leading organizations to drive strategic value for our customers: Go to Market Partners Technology Partners management team ƒƒ Rob Tarkoff President & CEO ƒƒ Mark Culhane Chief Financial Officer ƒƒ Sunil Rajasekar SVP, Engineering ƒƒ Tapan Bhat Chief Product Officer ƒƒ Jim Drill SVP, WW Sales & Service ƒƒ Katy Keim Chief Marketing Officer ƒƒ Mike Betzer SVP, Lithium Social Web ƒƒ Misha Logvinov Chief Customer Officer ƒƒ Jennifer Trzepacz SVP, Human Resources ƒƒ Ed Van Siclen SVP, Business Development & Global Alliances to learn more For additional information about Lithium or to request a demo, please contact your Lithium sales consultant or visit lithium.com. founded: 2001 headquartered: San Francisco, CA (US) global offices: Austin, TX (US) Lithium International, Inc. London (UK) Paris (FR) Singapore (SG) Sydney (AU) Zurich (CH) employees: 250+ investors: Emergence Capital Shasta Ventures Benchmark Capital New Enterprise Associates SAP Ventures DAG Ventures Tenaya Capital Greenspring Associates

More Related Content

الخميس

  • 1. Lithium Technologies, Inc. at-a-glance Lithium delivers social success The Lithium Social Customer Experience Platform allows brands to build vibrant customer communities that grow brand advocacy, drive sales, reduce services costs and accelerate innovation. Our technology delivers a seamless social customer experience across websites, mobile devices, and the Social Web. We turn our customers’ Web properties into a social destination that enables them to respond at scale on social channels, and gives them the power to engage and enlist customers as extensions of their sales, marketing and support teams. We deliver millions in proven ROI for iconic brands, including: Customers are more empowered, connected and vocal than ever before, and are disrupting the old order for brands. Social, mobile and cloud platforms allow innovative companies to invite customers to play a totally different role in the company. Winning brands will realize that customer engagement and enlistment is theirs to own—and they won’t “outsource” this task to walled garden social networks. Instead, they will build a brand nation—a community of passionate, engaged, loyal customers that drive business value because they are deeply connected to the company and are invested in its success. our technology, services and solutions The Lithium Social Customer Experience Platform provides a single, integrated set of tools for engaging social customers on websites, mobile devices and social networks like Facebook and Twitter. We connect the dots across your social programs and enterprise systems so you can present one-coordinated face to your customers. Lithium is: #1 in Current Offering, Strategy, and Leadership in The Forrester Wave™: Social Depth Platforms, Q3 2013** A Leader in Gartner’s Magic Quadrant for Social CRM and Externally Facing Social Software* A Visionary in Gartner’s Magic Quadrant for the CRM Customer Engagement Center* One of the 50 Hottest Venture-Backed Companies in the Wall Street Journal’s Next Big Thing List
  • 2. Lithium Technologies, Inc. at-a-glance The Lithium Social Customer Experience Platform includes: Lithium CommunitiesTM We take the familiar experiences of Facebook, Yelp and Wikipedia, and infuse them into your website, turning your .com into a thriving hub of social conversations focused on your brand. Through gamification, search engine optimization (SEO) and a decade of best practices we deliver the most vibrant community experiences and the highest ROI. Lithium Social WebTM We help you deliver great experiences on social channels like Twitter, Facebook and Lithium Communities—at scale. Designed from the ground up for the contact center, Lithium Social Web delivers unmatched levels of agent productivity and supervisor insight. Agents can reply with links to community answers, helping you drive customers to lower cost channels so you can keep agent staffing costs under control. Lithium MobileTM Your customers want access to information on demand. If you make it hard to find answers, they’ll go from searching to calling, costing you a fortune. With Lithium Mobile, your customers can use any smartphone or tablet to access your Lithium Communities anytime and anywhere. Lithium Social IntelligenceTM We give you the data and insights you need to drive smarter engagement and higher ROI. Through a unique combination of social science, real- time performance metrics, and web analytics, we provide you with the tools to measure and improve the performance of your social customer experience programs. demonstrated ROI: $5m annual benefit from sales and call deflection Community members spend 2.5x more than average customers $7.5m annual savings from call deflections 29% of BSkyB customers fully resolve their issues with the help of community
  • 3. Lithium Technologies, Inc. at-a-glance Lithium Solutions Our solutions combine the best of our technology and experience. Social Marketing Engage social customers on your website where you control the brand experience. We help you create a place for brand enthusiasts to share their passion through conversations, photos and videos that inspire others to buy. Social Commerce Increase buyer confidence by incorporating Lithium Reviews™, Q&A and discussions into your website product pages. We help you use word-of- mouth to drive up conversion rates by 25% and increase average order value up to 2.5x. Social Support Lithium creates a place on your website where customers answer each other’s questions, enabling you to deflect 20% of service calls. We also help you crowd-source knowledge articles, handle millions of customer issues on social channels and integrate social workflows with your CRM system. No one offers a broader set of capabilities. Social Innovation Harness the wisdom of the crowd to build better products and take them to market in record time. Lithium helps you crowd-source innovation through idea exchanges and mine social conversations for customer insights. the path to social success We see social technologies as a means, not an end. The right skills and knowledge are also critical ingredients for success. Our experts have helped more than 400 iconic brands launch and manage social customer experience programs, each with their own unique requirements. We apply best practices honed from a decade of experience, providing a level of insights and assurance that no one else can deliver. our customers garner recognition: Autodesk Gartner 1:1 Media CRM Excellence Award Best Buy WOMMY Award Gold BT Institute of Customer Service, UK Customer Satisfaction Award Barclaycard Ring Forrester Groundswell: B2C Embracing Cisco Forrester Groundswell: Collaboration Program
  • 4. Lithium Technologies, Inc. at-a-glance Lithium © 2013 Lithium Technologies, Inc. All Rights Reserved. *Gartner, Inc., “Magic Quadrant for Social CRM” by Adam Sarner, Ed Thompson, Jenny Sussin, Nikos Drakos, Michael Maoz, Jim Davies, Jeffrey Mann, September 27, 2012. “Magic Quadrant for the CRM Customer Engagement Center” by Michael Maoz, May 13, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. **The Forrester Wave™: Social Depth Platforms, Q3 2013, Forrester Research, Inc. 07222013 industry alliances and channels Lithium has established partnerships with leading organizations to drive strategic value for our customers: Go to Market Partners Technology Partners management team ƒƒ Rob Tarkoff President & CEO ƒƒ Mark Culhane Chief Financial Officer ƒƒ Sunil Rajasekar SVP, Engineering ƒƒ Tapan Bhat Chief Product Officer ƒƒ Jim Drill SVP, WW Sales & Service ƒƒ Katy Keim Chief Marketing Officer ƒƒ Mike Betzer SVP, Lithium Social Web ƒƒ Misha Logvinov Chief Customer Officer ƒƒ Jennifer Trzepacz SVP, Human Resources ƒƒ Ed Van Siclen SVP, Business Development & Global Alliances to learn more For additional information about Lithium or to request a demo, please contact your Lithium sales consultant or visit lithium.com. founded: 2001 headquartered: San Francisco, CA (US) global offices: Austin, TX (US) Lithium International, Inc. London (UK) Paris (FR) Singapore (SG) Sydney (AU) Zurich (CH) employees: 250+ investors: Emergence Capital Shasta Ventures Benchmark Capital New Enterprise Associates SAP Ventures DAG Ventures Tenaya Capital Greenspring Associates