I have a passion for quality and delivering excellence. There are numerous ways to approach change management. The most practical, proven and successful approach in my experience is grounded in a method developed by David L. Cooperrider who transformed the Cleveland Clinic based on Appreciative Inquiry. Leading Change is all about identifying what works well in an organization, then studying it to understand why it works well. Talking with the people who are closest to the process, the products, patients, customers. Listen to their journey to excellence. Then focus on what works well - align strengths, harness knowledge develop leadership traits and exploit that which is good th...