2.7 years of extensive, hands-on experience in Lotus administration and support processes,
Work Profile:
Providing L2 support for 55 Domino Servers across the Globe for escalated issues in messaging which includes Calendaring problems, Mail Routing and Server Crashes considering the defined SLA.
-> Troubleshooting database issues related to corrupted view, corrupted index, replication issues, ACL problems, template upgrading.
->Supported users for releasing messages from quarantine on Ironport Messaging devices.
->Monitoring the Server tasks, Dead and Pending mails, Mail routing, checking the Availability Index, Server health, monitoring the log.nsf, admin4.nsf for Administration reques...
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