NCR - National Capital Region, Philippines Philippines
Occupation
Business Development Manager at Abenson
Industry
Hospitality / Leisure
About
COPC- High Performance Management Techniques (Certificate of Competency)
Has put up 2 active contact centers (Abenson Group and Travelbook.ph)
-managed the project from design (architecture, process and system design, manpower scheduling, standardization) to training and implementation.
- Specializing in frontline/ e-commerce sales and after sales improvement programs, systems and standards design geared towards creating differentiation.
- Mystery Shopping Program
- System and Process design
- Customer Service Training
- Supplier and Authorized Service Center Management
- After Sales Improvement Programs
- Loyalty Programs
- Project Management
- Database Interface Design and Modificatio...
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