With over 13 years of experience, Ms. Lofton is an expert in the area of customer service strategy and delivery including service operations, process design, work instruction, service level management, performance measurement, reporting, and outsource bid management and negotiation.
During her career, Ms. Lofton developed customer access strategies, built call centers and customer service operations for Pagenet, Equalfooting, and XM Satellite Radio. Ms. Lofton鈥檚 call centers served consumers, businesses and the Federal Government. These organizations ranged in size from 30 seats to over 1000 seats in multiple countries.
Ms. Lofton oversaw both internal and outsourced call centers d...
We鈥檝e updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.
You can read the details below. By accepting, you agree to the updated privacy policy.
