Specialize in writing system and technical training including ERP (SAP, Oracle & Banner), telecommunications, sales, call center / customer service, and leadership development. Experience in all phases of training development: Conducting job, task and needs analysis; identifying behavioral performance gaps and the appropriate delivery methods; designing and developing fully integrated performance improvement systems using various methodologies including e-Learning, instructor-led, blended solutions, self-study or distance learning; and incorporating adult learning principles and measurement mechanisms into the programs. Conduct quality assurance (Q/A) on deliverables insuring establishe...