飩� Monitoring of Heterogeneous production environment with help of variety of monitoring tools.
飩� Quantify incidents from events.
飩� Handle incidents as per the rule book within stipulated time-lines. This includes Incident Classification, Following the Rule book, raising a incident ticket, Tracking/Follow-ups and Resolution.
飩� Provides information to the team by collecting, analyzing, and summarizing.
飩� Working with Supervisor towards Daily/Weekly reports, Metric reporting, Establishing a problem management database/wiki.
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