Over 10 years of experience in Contact Center environment, a certified support professional (CSP) by Service & Support Professional Association in 2002 and COPC Registered Coordinator in 2014
Currently looking after over 1,000 seats in various projects and industries
Experienced with Call Center environment from operations, quality, customer engagement, forecasting, demand planning, workforce planning, reporting, BPO, process improvement, and more.
"Working fun, Living fun". Life is too short. Think out and solve problem(quick).
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