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Communication

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Satyajeet Khebde
Satyajeet Khebde

This document discusses effective communication. It states that communication is not just what is said, but what is heard and understood by the receiver. Communication is a joint effort to resolve issues and smooth operations. True communication requires hearing and registering a message, as well as feedback between both parties to ensure understanding. Barriers to effective communication can occur at the personal level, such as biases and stereotypes, or at the situational level due to differences in backgrounds or environments. Effective listening requires concentrating fully without judging and ensuring the message was understood by restating and summarizing.

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COMMUNICATION Dr Mukul Mukherjee MSc, PhD
COMMUNICATION AXIOMS COMMUNICATION IS NOT WHAT IS SAID BUT WHAT IS HEARD BY THE RECIEVER COMMUNICATION IS A JOINT EFFORT AT REMOVING SNAGS AND SMOOTHENING OPERATIONS HEARING BUT NOT REGISTERING IS NOT COMMUNICATION
COMMUNICATION- TWO WAY PROCESS HELPS IN CLARIFICATIONS OF DOUBTS, CONFUSIONS AND MISCONCEPTIONS BOTH PARTIES UNDERSTAND EACH OTHER RECEIVING AND GIVING OF FEEDBACK INDICATING THE DEGREE OF RESPECT BETWEEN THE TWO PARTIES
COMMUNICATION TAKES PLACE WHEN A sender SELECTS A CERTAIN message AND GIVES IT A SPECIAL treatment FOR TRANSMISSION OVER A SELECTED channel TO A reciever WHO INTERPRETS THE MESSAGE BEFORE desired action IS TAKEN UP.
NON VERBAL COMMUNICATION Using Our Bodies-gestures, Posture, Nod, Facial Expression & Eye Movement Using Sounds- Laugh, Yawn, Scream Groan, Whisper Touch- Pat, Push, Caress Silence- Shock, Disapproval, Hurt, Joy, Togetherness Distance- Close Sitting, Standing Far Apart, Sitting On Higher Seat Dress
BARRIERS TO EFFECTIVE COMMUNICATION AT PERSONAL LEVEL 1. Our Values, Opinions, Prejudices And Attitudes 2. Tendency To Speak Before Thinking 3. Stereotyping /Generalisation 4. Preconceptions 5. Lack Of Trust
BARRIERS TO EFFECTIVE COMMUNICATION- NOISE SITUATIONAL 1. Physical Well-being Of The Sender 2. Differences In Backgrounds & Context Between The Parties 3. Differences In Languages 4. Physical Factors- Atmosphere And Environs
EFFECTIVE LISTENING Concentrate On Hearing Listen With Open Mind Pay Attention-go Beyond Words Do Not Predict, Dont Jump To Conclusions Do Not Pretend To Understand Do Not Interfere, Argue, Or Become Defensive To Ensure Listening, From Time To Time Must Restate, Repeat, And Summarise

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Communication

  • 2. COMMUNICATION AXIOMS COMMUNICATION IS NOT WHAT IS SAID BUT WHAT IS HEARD BY THE RECIEVER COMMUNICATION IS A JOINT EFFORT AT REMOVING SNAGS AND SMOOTHENING OPERATIONS HEARING BUT NOT REGISTERING IS NOT COMMUNICATION
  • 3. COMMUNICATION- TWO WAY PROCESS HELPS IN CLARIFICATIONS OF DOUBTS, CONFUSIONS AND MISCONCEPTIONS BOTH PARTIES UNDERSTAND EACH OTHER RECEIVING AND GIVING OF FEEDBACK INDICATING THE DEGREE OF RESPECT BETWEEN THE TWO PARTIES
  • 4. COMMUNICATION TAKES PLACE WHEN A sender SELECTS A CERTAIN message AND GIVES IT A SPECIAL treatment FOR TRANSMISSION OVER A SELECTED channel TO A reciever WHO INTERPRETS THE MESSAGE BEFORE desired action IS TAKEN UP.
  • 5. NON VERBAL COMMUNICATION Using Our Bodies-gestures, Posture, Nod, Facial Expression & Eye Movement Using Sounds- Laugh, Yawn, Scream Groan, Whisper Touch- Pat, Push, Caress Silence- Shock, Disapproval, Hurt, Joy, Togetherness Distance- Close Sitting, Standing Far Apart, Sitting On Higher Seat Dress
  • 6. BARRIERS TO EFFECTIVE COMMUNICATION AT PERSONAL LEVEL 1. Our Values, Opinions, Prejudices And Attitudes 2. Tendency To Speak Before Thinking 3. Stereotyping /Generalisation 4. Preconceptions 5. Lack Of Trust
  • 7. BARRIERS TO EFFECTIVE COMMUNICATION- NOISE SITUATIONAL 1. Physical Well-being Of The Sender 2. Differences In Backgrounds & Context Between The Parties 3. Differences In Languages 4. Physical Factors- Atmosphere And Environs
  • 8. EFFECTIVE LISTENING Concentrate On Hearing Listen With Open Mind Pay Attention-go Beyond Words Do Not Predict, Dont Jump To Conclusions Do Not Pretend To Understand Do Not Interfere, Argue, Or Become Defensive To Ensure Listening, From Time To Time Must Restate, Repeat, And Summarise