The three musketeers - ITSM, Agile and DevOps
Download as PPTX, PDF
2 likes1,065 views
This document summarizes three different approaches in IT - ITSM, Agile, and DevOps - and compares them to three musketeers. ITSM is described as the oldest and most distinguished, similar to Athos. Agile is compared to Porthos, being loud and brash. DevOps is likened to Aramis, being quieter and focused on establishing new ways of working. The document then discusses how these three approaches can work together, with ITSM continuing in an adapted form to support Agile and DevOps initiatives. DevOps is said to be the future of Service Integration and Management.
The three musketeers - ITSM, Agile and DevOps
- 1. A Tale of three musketeers ITSM, Agile & DevOps!!!
- 2. Savinder Puri @savinderpuri | savinderpuri@gmail.com B.E. (Computers), Class of 2000 Build Engineer by chance, stayed back by choice! Macro photography enthusiast Reiki Grandmaster, Angelic Healer
- 3. The most aristocratic of the three musketeers and also the oldest. Distinguished in every way - intellect, appearance, bravery and swordsmanship.
- 4. A handsome young man, quiet and somewhat foppish. He constantly protests that he is only temporarily in the Musketeers, and that any day now he will return to the Church to pursue his true calling
- 5. Loud, brash, and self-important. Enjoys outfitting himself handsomely; but for all that, he is a valiant fighter and a courageous friend
- 6. This being understood, let us proceed with our history. Alexandre Dumas, The Three Musketeers
- 8. Rise of Application (App) centric Business
- 9. No. of cars or houses?
- 10. All Tesla cars have the hardware to be driverless. All we need is software updates!
- 11. 11 RTC PVCS 6 Local folders (COM component) TFS 2008 (.Net) GitHub, BitBucket Front-end VB6 ASP .Net Middleware MS Server 2008 SQL Svr 2008 R2 Message MQ / Broker Biztalk Back-end Mainframe Compass Release Management System BMC Remedy (Ticketing System) Focus Consolidate Automate Establish Establish A real world Financial Services Enterprise Source Control
- 12. Why every Company Is A Technology Company Every company is a tech company now (yes, even Blue Apron) We see ourselves as a technology company, with a banking license Silicon Valley will be competing with us very soon. We are ready
- 16. 1 2 3 4
- 17. Faster (Requirements Development Build Deployment Testing Release Support)
- 20. Version Control Continuous Integration Build Artifacts Db Server App Server Web Server Continuous Integration Continuous Delivery Infrastructure Automation Container Virtualization Container Management Bins/Libs Bins/Libs Bins/Libs App 1 Web 1 Db1 App 1-n Web 1-n Db 1-n Azure Container Service New ways of working Who/What/Where Application + Infrastructure Microservices, Experience Design Scaling, Pay-as-u-go Faster (Requirements Development Build Deployment Testing Release Support)
- 22. IT will always rely on Services Services will always need to be Managed Agile ITSM Today in Today Out (TiTo) Incident Management This Sprint In Next Sprint Out (TSINSO) Problem Management Adapted to Agile/Scrum Change Management Version, CI / CD Configuration Management Level 1 Level 2 Level 3 Hero SME Prioritize Severity 1 Swarm Dispatch Swarm 1% 99% Specialist Product Teams Backlog Swarm Traditional Support Ladder Agile ITSM Support System
- 23. Problem / Incident / Event Management Re-think number of Processes & critical KPIs Re-align Key Responsibilities Detect To Correct and Left Shift Do we really need 25 beautiful processes? You write it, you release it, you maintain it Establish Agile practices Automate Reduce Process debt & reduce handoff Across Dev, Test & Ops organizations As much as possible Across Dev, Test and Ops Key initiatives to integrate ITSM and DevOps
- 24. Epics User Stories Sprint Feedback Code and Commit Build and Unit Test Quality Tests Security Checks Code Reviews Build and Unit Test Continuous Integration Change Release Plan Release Patch Support Continuous DeliveryAgile Site Reliability Engineering Event Incident ProblemKnowledge SLM Organizational agility drives the Value Stream In its evolved form, ITSM is here to stay with Agile and DevOps! Service Strategy Service Design Service Transition Service Operations
- 25. DevOps is the future of SIAM !