Presentation wrps for 14 sep 2016 (2)

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scm1996

The document describes a new Web Responsive Pensioners' Service being launched by the Controller General of Accounts and Central Pension Accounting Office. The service aims to improve accountability, responsiveness, and transparency for central government pensioners. Key features include a mobile-friendly website that allows pensioners to access information about their pension payments and processing, file online grievances, and view orders. The launch event will be presided over by the Hon'ble Finance Minister to promote this citizen-centric service supporting the goals of Digital India.

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Controller General of Accounts14-09-2016 1
Web Responsive Pensioners’ Service
For
Central Civil Pensioners
CENTRAL PENSION ACCOUNTING OFFICE (CPAO)
CONTROLLER GENERAL OF ACCOUNTS
DEPARTMENT OF EXPENDITURE
MINISTRY OF FINANCE
LAUNCH BY HON’BLE FINANCE MINISTER
14TH SEPTEMBER, 2016

Controller General of Accounts14-09-2016
PRESENTATION OUTLINE
 OBJECTIVES
 FEATURES
❑ BENEFITS
❑ MEASURES TO POPULARISE
WEB RESPONSIVE PENSIONERS’ SERVICE
2

Controller General of Accounts14-09-2016
OBJECTIVES
 MEET GOALS OF DIGITAL INDIA AND GOOD GOVERNANCE
 IMROVE ACCOUNTABILITY, RESPONSIVENESS &
TRANSPARENCY (ART)
❑ EMPOWERING PENSIONERS
❑ CITIZEN CENTRIC
WEB RESPONSIVE PENSIONERS’ SERVICE
3

Controller General of Accounts14-09-2016
GRIEVANCE MODULE
❑ Interface with Banks and Departments
❑ Forwarding Grievances to Banks and Departments
 Online Status of Pendency and Redressal
❑ Final disposal
❑ MIS Dashboards for Administrative Authorities for monitoring
❑ Pensioners Feedback Facility
❑ Available under Grievance Module
❑ Options : satisfied/unsatisfied
❑ If unsatisfied, grievance reopened
WEB RESPONSIVE PENSIONERS’ SERVICE
5

Controller General of Accounts14-09-2016
RETIRING EMPLOYEES MODULE
❑ Digital Allotment of PPO numbers
❑ Quarterly Details of employees retiring in next one
year
❑ MIS Dashboards to Ministries for Monitoring
WEB RESPONSIVE PENSIONERS’ SERVICE
6

Controller General of Accounts14-09-2016
BENEFITS
❑ ACCOUNTABILITY
❑ Information on Status of Pension Processing
❑ Reduction in Delays
 Stakeholders Involvement
❑ RESPONSIVENESS
❑ Grievance Redressal Mechanism
❑ Pensioners Feedback
 Better Monitoring of Grievances
❑ TRANSPARENCY
❑ Empowering Pensioners with Information
WEB RESPONSIVE PENSIONERS’ SERVICE
7

Controller General of Accounts14-09-2016
MEASURES TO POPULARISE
❑ MASS AND ELECTRONIC MEDIA
❑ DD and AIR channels
❑ Print media
❑ Social Media
❑ OTHER MODES
❑ Banks
❑ Websites
❑ Facilitation Centers
❑ Pensioners Associations
8
WEB RESPONSIVE PENSIONERS’ SERVICE

Controller General of Accounts14-09-2016
Thank You
9

LAUNCH
Of
Web Responsive Pensioners’ Service
Central Pension Accounting Office
Controller General of Accounts
Ministry of Finance
By
Hon'ble Minister of Finance
Shri Arun Jaitley
LAUNCH

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Presentation wrps for 14 sep 2016 (2)

1. Controller General of Accounts14-09-2016 1 Web Responsive Pensioners’ Service For Central Civil Pensioners CENTRAL PENSION ACCOUNTING OFFICE (CPAO) CONTROLLER GENERAL OF ACCOUNTS DEPARTMENT OF EXPENDITURE MINISTRY OF FINANCE LAUNCH BY HON’BLE FINANCE MINISTER 14TH SEPTEMBER, 2016

2. Controller General of Accounts14-09-2016 PRESENTATION OUTLINE  OBJECTIVES  FEATURES ❑ BENEFITS ❑ MEASURES TO POPULARISE WEB RESPONSIVE PENSIONERS’ SERVICE 2

3. Controller General of Accounts14-09-2016 OBJECTIVES  MEET GOALS OF DIGITAL INDIA AND GOOD GOVERNANCE  IMROVE ACCOUNTABILITY, RESPONSIVENESS & TRANSPARENCY (ART) ❑ EMPOWERING PENSIONERS ❑ CITIZEN CENTRIC WEB RESPONSIVE PENSIONERS’ SERVICE 3

4. Controller General of Accounts14-09-2016 FEATURES ❑ WEB BASED & MOBILE FRIENDLY ❑ LINKS TO JEEVAN PRAMAAN (Digital Life Certificate), CPENGRAMS & BHAVISHYA ❑ PENSIONER INFORMATION SERVICE ❑ PENSIONER PROFILE ❑ PAYMENT INFORMATION ❑ ONLINE GRIEVANCE REGISTRATION AND STATUS ❑ SMS FACILITY ❑ PENSION PROCESSING STATUS ❑ PENSION & REVISION DETAILS ❑ DOWNLOAD / VIEW PENSION / REVISION ORDERS WEB RESPONSIVE PENSIONERS’ SERVICE 4

5. Controller General of Accounts14-09-2016 GRIEVANCE MODULE ❑ Interface with Banks and Departments ❑ Forwarding Grievances to Banks and Departments  Online Status of Pendency and Redressal ❑ Final disposal ❑ MIS Dashboards for Administrative Authorities for monitoring ❑ Pensioners Feedback Facility ❑ Available under Grievance Module ❑ Options : satisfied/unsatisfied ❑ If unsatisfied, grievance reopened WEB RESPONSIVE PENSIONERS’ SERVICE 5

6. Controller General of Accounts14-09-2016 RETIRING EMPLOYEES MODULE ❑ Digital Allotment of PPO numbers ❑ Quarterly Details of employees retiring in next one year ❑ MIS Dashboards to Ministries for Monitoring WEB RESPONSIVE PENSIONERS’ SERVICE 6

7. Controller General of Accounts14-09-2016 BENEFITS ❑ ACCOUNTABILITY ❑ Information on Status of Pension Processing ❑ Reduction in Delays  Stakeholders Involvement ❑ RESPONSIVENESS ❑ Grievance Redressal Mechanism ❑ Pensioners Feedback  Better Monitoring of Grievances ❑ TRANSPARENCY ❑ Empowering Pensioners with Information WEB RESPONSIVE PENSIONERS’ SERVICE 7

8. Controller General of Accounts14-09-2016 MEASURES TO POPULARISE ❑ MASS AND ELECTRONIC MEDIA ❑ DD and AIR channels ❑ Print media ❑ Social Media ❑ OTHER MODES ❑ Banks ❑ Websites ❑ Facilitation Centers ❑ Pensioners Associations 8 WEB RESPONSIVE PENSIONERS’ SERVICE

9. Controller General of Accounts14-09-2016 Thank You 9

10. LAUNCH Of Web Responsive Pensioners’ Service Central Pension Accounting Office Controller General of Accounts Ministry of Finance By Hon'ble Minister of Finance Shri Arun Jaitley LAUNCH

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