- More than 9 years of experience in IT/Telecom industry (IVR Call Flow Design, Unified Communications, CTI, IP Telephony and VoIP) with enterprise voice communication application in UC & CC domain.
- Responsibilities in Software Development Life Cycle(SDLC), perform requirement analysis, design, development, and implementation on customer site.
- Design and Implement IVR & CTI Apps & Contact Center Solutions.
- Expertise in Avaya Interactive Voice Response (AIR) / Avaya Aura Experience Portal (AAEP) / Nortel Media Processing Server (MPS) / Cisco Unified Contact Center Enterprise (UCCE) / Cisco Unified Contact Center Express (UCCX).
- Design Voice Portal / VXML / CCXML based IVR appli...
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