Personal Information
Organization / Workplace
Brighton, United Kingdom United Kingdom
Occupation
Director Product Management & Marketing EMEA at Nuance Communications
Industry
Technology / Software / Internet
About
An experienced customer service technologist who takes pride in a deep understanding of the details coupled with an ability to summarize and convey that detail in order to aid the decision-making process.
Comfortable operating in consulting/subject matter expert roles in the sales and marketing environment in high-end customer service sales teams across Europe, the Middle-east and Africa (with real experience in these regions). Aims to fast-become a trusted advisor to customers, partners and own sales teams in all engagements.
Now building experience on the strategy definition side - with growing experience in assisting in both organic and acquisition-led change initiatives.
Specialtie...
Contact Details
Tags
speech technology
customer service
customer experience
mobile application development
mobile
self service
virtual assistant
nuance
customerservice custserv
loyalty
brand
voice biometrics
case study
mobile device
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