Organizing the collection of feedback from customers through online questionnaire, telephone calls, corporate site etc.
Managing the system of evaluation of clients satisfaction and loyalty (CSI, NPS etc.)
Initiate and manage changes in existing business processes based on the analysis of customers complaints and wishes.
Managing "mystery shopper" to verify compliance of existing standards in corporate bank branches.
Introduce new standards.
Participation in the project of creating of Internet banking for corporate clients (usability, design, testing).
Managing project on automation of customer notifications via e-mail, SMS, on events occurring with customers鈥� contracts (deal expiratio...
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