Self-Driven, Result & Customer obsessed professional with over 9+ Years of experience (Over 7+ years as Team Leader / Line Manager position) in Service Delivery & Customer Service Industry
Proven track record of comprehensive MIS reporting, automation projects, efficiency & value delivery
Ensuring KPIs delivery by leveraging Productivity (Human) & Technical (IT) efficiency
Well versed with various EPR / CRM & Order Management Tools such as SAP (MM/SRM Modules), Remedy, SSP, Amdocs, VDI (Proprietary Software)