Multi-talented operations Leader with proven ability in delivering world-class customer service and operational excellence through innovative and cost effective solutions. 17 years of experience in contact center operations and BPO with strong focus and expertise in service delivery, WFM, Telecom/Technology solutions at Multi-platform, multi-channel, multi-location contact centers. Have directly led service delivery of 2000+ workforce performing contact center operations for global fortune 500 clients in Technology, Telecom, Insurance, Consumer, Retail and Travel verticals. Team based management style and excellent interpersonal/communication skills. With strengths in
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