For the past 18 years, I've been working with executives at some of the world鈥檚 largest companies 鈥� where I've focused on inspiring them to create a more customer-centric organization, one project at a time. I do this by igniting a new way of thinking, while bringing together cross-functional teams to collaborate and share insights. Every business is unique and requires a different approach.
As a Customer Experience consultant, I focus on those crucial 鈥淢oments of Truth". This allows me to help turn challenges into realistic opportunities that each business unit can immediately begin executing on quickly, delivering valuable experiences across all customer touch points.
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