Personal Information
Organization / Workplace
Finland Finland
Occupation
CEO, Customer Experience Strategist at Shirute Ltd, CCXP
Industry
Technology / Software / Internet
Website
About
Specialties:
* Customer Experience Path(R)
* Customer experience management (CEM)
* Customer experience strategy
* Customer experience design
* Customer experience journey mapping
* Voice of Customer (VoC), Voice of Employee (VoE)
* Omni-channel service design
* Customer loyalty
* Customer lifetime value
* Customer insight
* Customer intelligence management
* CRM
* Data-driven business
* Customer risk & reputation management
* Customer dialogue
* Customer lifetime relationship management
* Co-creation
* Competition management
* Business model innovation
* Business model canvas
* Innovating and identifying service & product opportunities
* Strategic planning, global roll-outs & product ...
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