Personal Information
Organization / Workplace
Auckland, New Zealand New Zealand
Occupation
Managing Director
Industry
Finance / Banking / Insurance
Website
About
Customer strategy isn't everything but it's way ahead of whatever's in second place.
Industry Experience
- Financial services with a focus on loyalty
- Retailing with a focus on customer experience
Functional Experience
- Customer experience, relationship management and loyalty driving enterprise profits
- Conversion of global best practice and IP to local offerings
- Growth in market share and EBITDA in mature categories
Contact Details
Tags
customer loyalty
loyalty
customer experience
loyalty program
credit card loyalty
customer data
privacy
new zealand
bank wide loyalty
retention marketing
bank
communications
digital
big data
analytics
transactions and interactions
personalisation
vend
11ants
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