Technology customer success leader, excellent executor, out of the box thinker, people person, data driven manager with proven experience in:
->Customer churn reduction (>30% in customer churn reduction)
->Customer onboarding (X4 times increase in signed to live ratio, X5 times reduction in time to live)
->Customer growth (exceeded upsell quota by >20%)
->High growth scale management
->CRM implementation and management (led the implementation of salesforce.com)
->Customer Marketing (strategized and implemented customer nurturing campaigns)
->Building and motivating teams
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