I must have supported at least 25,000 customer with 9+ years of experience鈥� 25k is not the number I have just spoken. I learned to handle the 'Customer problems鈥�, took ownership and guided them in the right direction. This part includes probing the customer to identify and isolate the issue, assured for best support , prepared action plan, took the customer with the journey of technical troubleshooting, educated him what was happened , fixed the issue and complete recap on resolution provided then carried the reputation of concerned company I am representing. There must be at least 90% of customers are happy geek. && greater than >50% of customers appreciated [in written] for the work I
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