Sr. Business & Application Design & Support Analyst (March 2013 to Till date)
PROJECT INVOLVED:
British Telecom Global Services (BTGS) Customer Management Platform 鈥� EDCA (Electronic Data Capturing Application)
Business Problem: Leading the team of Support Analysts to acquire the Knowledge Transition of the system EDCA and progress it further to steady state.
Environment: ASP.NET Framework 1.1, IIS 6.0, MS Windows Server 2003 and Oracle
Project Roles: Lead for the team of application support analysts, Business / Design Analyst for the core application Support team.
Responsibilities:
鈥� Have played the crucial part in understanding the complete EDCA system and its design.
鈥� Frequent...
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