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CHAPTER – 5
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Most companies have to learn the importance of excellent service recovery for disappointed customers and practice them.
This in reality is a combination of several different strategies that need to work together, as given below in the presentation
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Ave maria materialistasFatozeO documento discute os materialistas modernos que tentam negar a existência do espírito. Afirma que eles se concentram nos sentidos físicos para entender o universo e veem os humanos apenas como primatas complexos. Também criticam suas tentativas de eliminar noções de alma e responsabilidade moral, especialmente entre os jovens. O documento defende que o Espiritismo ajuda a anular o materialismo ao ensinar a dignificação do futuro e a liberdade de seitas e privilégios.
Santos y doctores de la iglesia catolica.pdfRaquel ZEste documento proporciona información sobre los santos y doctores de la Iglesia Católica. Explica el origen de la palabra "santo" y lo que se necesita para ser considerado un doctor de la Iglesia. Luego lista a la mayoría de los santos y los 33 doctores reconocidos actualmente por la Iglesia Católica, incluidos sus nombres y breves detalles sobre cada uno.
Job stress
Job stressPriyanwada VidanapathiranaThis document outlines a research proposal on stress levels among front office bank employees. It introduces the problem of stress in the banking sector due to increased targets, customer demands, and competition. It proposes researching whether front office workers experience more stress than back office workers, and what factors like role ambiguity and workload contribute to stress levels. The objectives, hypotheses, literature review, methodology, and data analysis plan are described at a high level. Random sampling will be used to collect primary data through observations, questionnaires and interviews of 60 bank employees total to analyze stress levels and their causes.
Criterios a tener en cuenta para seleccionar un sistema de gestión de proyect...gedpro project management expertsPresentación de la charla del 20 de diciembre de 2011 en el capítulo de PMI Madrid en el que se explicaron los criterios a tener en cuenta para seleccionar un sistema de gestión de proyectos con software libre
Principles of Nutrition By NHI
Principles of Nutrition By NHISant Agarwal Here are the protein values of some cooked preparations:
Samosa - 3g
Sandwich - 3g
Sevian - 3g
Idli - 5g
Dosa - 6g
Vada - 6g
Dahi vada - 11g
Upma - 5g
Masala omlettee - 7g
Coconut chutney - 2g
Coriander chutney - 1g
Mint chutney - Trace
Tomato chutney - 1g
Handi Chicken - 26g
Fish cutlet - 14g
Fried fish - 18g
Liver - No value provided
2B Phonics Practice Set #1
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Job stress
Job stress Edureka!This document discusses job stress and its causes and effects. It begins by defining stress as a state of tension from extraordinary demands or opportunities. There are two types of stress - eustress, which is positive stress from challenges and excitement, and distress, which is negative stress that is disturbing and anxiety-arousing. Stress can come from organizational factors like role conflicts or personal factors like life changes. Consequences of stress include subjective effects like anxiety, behavioral effects like excessive drinking, cognitive effects like inability to concentrate, and physiological effects like increased heart rate. The document provides strategies for managing stress individually through hobbies and relaxation, and organizationally through role clarity and support. It defines burnout as total depletion from unrealistic work goals and
African Dairy Genetic Gains Program: Innovative private-public partnership fo...
African Dairy Genetic Gains Program: Innovative private-public partnership fo...ILRIThis project aims to improve dairy productivity in Ethiopia and Tanzania through genetic gains and farmer support services. It will establish performance recording centers to select superior dairy cows and bulls. These will be used in artificial insemination and natural mating programs to demonstrate genetic improvement. The project also aims to provide farmer information and management support services to 59,000 farmers, and potentially one million farmers. It involves partnerships between ILRI, universities, and companies to deliver these services sustainably and scale them up through private sector involvement over time.
measuring service quality and customer satisfaction in Fast food restaurants ...
measuring service quality and customer satisfaction in Fast food restaurants ...Rahel HailuThis document discusses a survey measuring service quality and customer satisfaction in fast food restaurants in South Korea. It provides an overview of the fast food industry globally and in Korea. Six major fast food chains were surveyed. The survey measured customer perceptions of service, food quality, location/facilities, and price across various dimensions on a 5-point scale. Results found service to have the highest mean score while price was lowest. Key factors like food freshness, location proximity, and value emerged as important. The implications suggest restaurants focus on affordability, comfort, and food quality to improve performance and customer satisfaction.
Services Marketing - Service Encounter Failure & Recovery
Services Marketing - Service Encounter Failure & RecoveryHimansu S MahapatraServices Marketing
CHAPTER – 5
Service Encounters, Service Failure and Recovery
Service Recovery Strategies
Most companies have to learn the importance of excellent service recovery for disappointed customers and practice them.
This in reality is a combination of several different strategies that need to work together, as given below in the presentation
Ave maria materialistasFatoze
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Criterios a tener en cuenta para seleccionar un sistema de gestión de proyect...gedpro project management experts
African Dairy Genetic Gains Program: Innovative private-public partnership fo...
African Dairy Genetic Gains Program: Innovative private-public partnership fo...ILRI
measuring service quality and customer satisfaction in Fast food restaurants ...
measuring service quality and customer satisfaction in Fast food restaurants ...Rahel Hailu
Services Marketing - Service Encounter Failure & Recovery
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Модуль
- 1. Модуль фрагмент программного текста, являющийся строительным блоком для физической структуры системы. Как правило, модуль состоит из интерфейсной части и части- реализации.
- 2. Информационная закрытость означает следующее: все модули независимы, обмениваются только информацией, необходимой для работы; доступ к операциям и структурам данных модуля ограничен. Достоинства информационной закрытости: обеспечивается возможность разработки модулей различными, независимыми коллективами; обеспечивается легкая модификация системы (вероятность распространения ошибок очень мала, так как большинство данных и процедур скрыто от других частей системы).
- 3. Связность модуля (Cohesion) — это мера зависимости его частей. внутренняя характеристика модуля Чем выше связность модуля, тем лучше результат проектирования
- 4. Существует 7 типов связности: Связность по совпадению (СС=0). Логическая связность (СС=1). Временная связность (СС=3). Процедурная связность (СС=5). Коммуникативная связность (СС=7). Информационная (последовательная) связность (СС=9). Функциональная связность (СС=10).
- 6. Сцепление (Coupling) — мера взаимозависимости модулей поданным Сцепление по данным (СЦ=1). Сцепление по образцу (СЦ=3). Сцепление по управлению (СЦ=4). Сцепление по внешним ссылкам (СЦ=5). Сцепление по общей области (СЦ=7). Сцепление по содержанию (СЦ=9).