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§á§à§Ù§Ú§è§Ú§ñ: §¥§Ú§â§Ö§Ü§ä§à§â §á§à §ª§ß§æ§à§â§Þ§Ñ§è§Ú§à§ß§ß§í§Þ §ä§Ö§ç§ß§à§Ý§à§Ô§Ú§ñ§Þ - CIO §¬§à§à§â§Õ§Ú§ß§Ñ§ä§í: A@Violet.su +7 (495) 504-50-57 (§Þ§à§Ò.) §±§â§à§Ø§Ú§Ó§Ñ§ß§Ú§Ö: §®§à§ã§Ü§Ó§Ñ §¥§Ñ§ä§Ñ §â§à§Ø§Õ§Ö§ß§Ú§ñ: 21.08.1971 §²§Ö§Ü§à§Þ§Ö§ß§Õ§Ñ§è§Ú§Ú: §®§Ñ§Ý§í§ê§Ö§Ó §³§Ö§â§Ô§Ö§Û §¦§Ó§â§à§ã§Ö§ä§î §£§Ú§è§Ö-§á§â§Ö§Ù§Ú§Õ§Ö§ß§ä §°§¢§²§¡§©§°§£§¡§¯§ª§¦ 1994 ¨C §®§à§ã§Ü§à§Ó§ã§Ü§Ú§Û §¿§ß§Ö§â§Ô§Ö§ä§Ú§é§Ö§ã§Ü§Ú§Û §ª§ß§ã§ä§Ú§ä§å§ä (§ä§Ö§ç§ß§Ú§é§Ö§ã§Ü§Ú§Û §å§ß§Ú§Ó§Ö§â§ã§Ú§ä§Ö§ä) §±§â§Ú§Ü§Ý§Ñ§Õ§ß§Ñ§ñ §Þ§Ñ§ä§Ö§Þ§Ñ§ä§Ú§Ü§Ñ, §Ú§ß§Ø§Ö§ß§Ö§â-§Þ§Ñ§ä§Ö§Þ§Ñ§ä§Ú§Ü. 2000 ¨C §®§ª§±§¬ §®§¤§´§µ §Ú§Þ. §¢§Ñ§å§Þ§Ñ§ß§Ñ §±§â§à§Ö§Ü§ä§Ú§â§à§Ó§Ñ§ß§Ú§Ö §Ú §Ñ§Õ§Þ§Ú§ß§Ú§ã§ä§â§Ú§â§à§Ó§Ñ§ß§Ú§Ö §Ó§í§é§Ú§ã§Ý§Ú§ä§Ö§Ý§î§ß§í§ç §ã§Ö§ä§Ö§Û, §Ú§ß§Ø§Ö§ß§Ö§â. §±§°§£§½§º§¦§¯§ª§¦ §¬§£§¡§§ª§¶§ª§¬§¡§¸§ª§ª/§¬§µ§²§³§½ 2008 ¨C Project Management, §Ó§ß§å§ä§â§Ö§ß§ß§Ö§Ö §à§Ò§å§é§Ö§ß§Ú§Ö §Ú §á§à§Õ§ä§Ó§Ö§â§Ø§Õ§Ö§ß§Ú§Ö §Ü§Ó§Ñ§Ý§Ú§æ§Ú§Ü§Ñ§è§Ú§Ú, §Ü§à§Þ§á§Ñ§ß§Ú§ñ CBOSS 2008 ¨C §ª§Ù§å§é§Ö§ß§Ú§Ö §Ò§Ú§Ý§Ý§Ú§ß§Ô§à§Ó§í§ç §ã§Ú§ã§ä§Ö§Þ §Ú §á§â§Ú§ß§è§Ú§á§à§Ó §Ó§Ù§Ñ§Ú§Þ§à§Õ§Ö§Û§ã§ä§Ó§Ú§ñ §à§á§Ö§â§Ñ§ä§à§â§Ñ §ã§Ó§ñ§Ù§Ú §ã §Ü§Ý§Ú§Ö§ß§ä§Ñ§Þ§Ú, §Ó§ß§å§ä§â§Ö§ß§ß§Ö§Ö §à§Ò§å§é§Ö§ß§Ú§Ö, §Ü§à§Þ§á§Ñ§ß§Ú§ñ CBOSS 2007 ¨C IT Service Manager (EXIN, Perseo Consult, §º§Ó§Ö§Û§è§Ñ§â§Ú§ñ), §ã§Ö§â§ä§Ú§æ§Ú§Ü§Ñ§ä ITSM 2006 ¨C §°§â§Ô§Ñ§ß§Ú§Ù§Ñ§è§Ú§ñ §â§Ñ§Ò§à§ä§í §ã§Ý§å§Ø§Ò§í §³§Ö§â§Ó§Ú§ã-§Õ§Ö§ã§Ü - http://it-expert.ru, §³§Ö§â§ä§Ú§æ§Ú§Ü§Ñ§ä. 2006 ¨C §°§ã§ß§à§Ó§í ITIL http://it-expert.ru, §³§Ö§â§ä§Ú§æ§Ú§Ü§Ñ§ä. 2005 ¨C §¿§æ§æ§Ö§Ü§ä§Ú§Ó§ß§Ñ§ñ §Ü§à§Þ§Þ§å§ß§Ú§Ü§Ñ§è§Ú§ñ ¨C §³§¿§´, §³§Ö§â§ä§Ú§æ§Ú§Ü§Ñ§ä. 2005 ¨C Effective Leadership ¨C Mercury, Certificate. 2005 ¨C §¿§æ§æ§Ö§Ü§ä§Ú§Ó§ß§í§Û §Þ§Ö§ß§Ö§Õ§Ø§Þ§Ö§ß§ä - Ivanova&Lebedeva, §³§Ö§â§ä§Ú§æ§Ú§Ü§Ñ§ä. 2005 ¨C §´§â§Ö§ß§Ú§ß§Ô ?§¿§æ§æ§Ö§Ü§ä§Ú§Ó§ß§à§Ö §å§á§â§Ñ§Ó§Ý§Ö§ß§Ú§Ö §á§â§Ö§Õ§á§â§Ú§ñ§ä§Ú§Ö§Þ §ä§Ö§Ý§Ö§Ü§à§Þ§Þ§å§ß§Ú§Ü§Ñ§è§Ú§Û? - CESIM, §³§Ö§â§ä§Ú§æ§Ú§Ü§Ñ§ä. 2004 ¨C Time Management http://www.timemanagement.ru, §³§Ö§â§ä§Ú§æ§Ú§Ü§Ñ§ä. 2001 ¨C §±§â§à§Ô§â§Ñ§Þ§Þ§Ñ §á§à§Õ§Ô§à§ä§à§Ó§Ü§Ú MCSE. §µ§é§Ö§Ò§ß§í§Û §è§Ö§ß§ä§â §¡§Ü§Ñ§Õ§Ö§Þ§Ú§Ú §¯§Ñ§â§à§Õ§ß§à§Ô§à §·§à§Ù§ñ§Û§ã§ä§Ó§Ñ, MCP. §±§²§°§¶§¦§³§³§ª§°§¯§¡§§¾§¯§½§« §°§±§½§´ 03.2008 ¨C 08.2008 CBOSS, §©§¡§° ?§³§Ú§¢§à§ã§ã? §²§å§Ü§à§Ó§à§Õ§Ú§ä§Ö§Ý§î §á§â§à§Ö§Ü§ä§à§Ó §ã§Ý§å§Ø§Ò§í §ã§Ú§ã§ä§Ö§Þ§ß§à§Ô§à §à§Ò§Ö§ã§á§Ö§é§Ö§ß§Ú§ñ. §²§å§Ü§à§Ó§à§Õ§ã§ä§Ó§à §á§â§à§Ö§Ü§ä§à§Þ §ã§à§Ù§Õ§Ñ§ß§Ú§ñ §Ú §â§Ö§à§â§Ô§Ñ§ß§Ú§Ù§Ñ§è§Ú§Ú §¸§Ö§ß§ä§â§à§Ó §°§Ò§â§Ñ§Ò§à§ä§Ü§Ú §¥§Ñ§ß§ß§í§ç. 03.2007 ¨C 11.2007 §·§à§Ý§Õ§Ú§ß§Ô ?§¦§Ó§â§à§ã§Ö§ä§î?, §©§¡§° ?§¿§Ý§Ö§Ü§ä§â§à§ã§Ó§ñ§Ù§î? §´§Ö§ç§ß§Ú§é§Ö§ã§Ü§Ú§Û §Õ§Ú§â§Ö§Ü§ä§à§â. §²§å§Ü§à§Ó§à§Õ§ã§ä§Ó§à §ä§Ö§ç§ß§Ú§é§Ö§ã§Ü§Ú§Þ §Õ§Ö§á§Ñ§â§ä§Ñ§Þ§Ö§ß§ä§à§Þ. §°§Ò§Ö§ã§á§Ö§é§Ö§ß§Ú§Ö §ä§Ö§Ý§Ö§Ü§à§Þ§Þ§å§ß§Ú§Ü§Ñ§è§Ú§Û §ç§à§Ý§Õ§Ú§ß§Ô§Ñ ?§¦§Ó§â§à§ã§Ö§ä§î? §ß§Ñ §ä§Ö§â§â§Ú§ä§à§â§Ú§Ú §³§¯§¤. §²§å§Ü§à§Ó§à§Õ§ã§ä§Ó§à §ä§Ö§ç§ß§Ú§é§Ö§ã§Ü§à§Û §é§Ñ§ã§ä§î§ð §á§â§à§Ö§Ü§ä§Ñ MVNO (§£§Ú§â§ä§å§Ñ§Ý§î§ß§í§Û §à§á§Ö§â§Ñ§ä§à§â §Þ§à§Ò§Ú§Ý§î§ß§à§Û §ã§Ó§ñ§Ù§Ú), §å§é§Ñ§ã§ä§Ú§Ö §Ó §Ü§à§Ý§Ý§Ö§Ô§Ú§ñ§ç §®§Ú§ß§Ú§ß§æ§à§â§Þ§ã§Ó§ñ§Ù§Ú, §â§å§Ü§à§Ó§à§Õ§ã§ä§Ó§à §á§à§Õ§Ô§à§ä§à§Ó§Ü§à§Û §Ú§Ù§Þ§Ö§ß§Ö§ß§Ú§Û §Ó §Ù§Ñ§Ü§à§ß§à§Õ§Ñ§ä§Ö§Ý§î§ã§ä§Ó§Ö §Õ§Ý§ñ §à§Ò§Ö§ã§á§Ö§é§Ö§ß§Ú§ñ §Ò§Ñ§Ù§í §Õ§Ý§ñ §æ§å§ß§Ü§è§Ú§à§ß§Ú§â§à§Ó§Ñ§ß§Ú§ñ §Ó§Ú§â§ä§å§Ñ§Ý§î§ß§í§ç §à§á§Ö§â§Ñ§ä§à§â§à§Ó. §±§Ö§â§Ö§Ó§à§Õ §à§ä§ß§à§ê§Ö§ß§Ú§Û §ã §â§Ö§Ô§Ú§à§ß§Ñ§Ý§î§ß§í§Þ§Ú §æ§Ú§Ý§Ú§Ñ§Ý§Ñ§Þ§Ú §Ú §Ü§à§Þ§á§Ñ§ß§Ú§ñ§Þ§Ú §ß§Ñ §Ü§à§Þ§Þ§Ö§â§é§Ö§ã§Ü§å§ð §à§ã§ß§à§Ó§å. §±§â§à§Ó§Ö§Õ§Ö§ß§Ú§Ö §Ü§à§Þ§á§Ý§Ö§Ü§ã§ß§à§Ô§à §Ñ§å§Õ§Ú§ä§Ñ §Ú§ß§æ§à§â§Þ§Ñ§è§Ú§à§ß§ß§í§ç §ã§Ú§ã§ä§Ö§Þ §Ü§à§Þ§á§Ñ§ß§Ú§Ú. §°§â§Ô§Ñ§ß§Ú§Ù§Ñ§è§Ú§ñ §ã§Ö§â§Ó§Ú§ã§ß§à§Ô§à §á§à§Õ§ç§à§Õ§Ñ §Ü §á§â§Ö§Õ§à§ã§ä§Ñ§Ó§Ý§ñ§Ö§Þ§í§Þ §Ó§ß§å§ä§â§Ú§ç§à§Ý§Õ§Ú§ß§Ô§à§Ó§í§Þ §å§ã§Ý§å§Ô§Ñ§Þ §Ú §á§Ö§â§Ö§ç§à§Õ §ß§Ñ §ç§à§Ù§â§Ñ§ã§é§Ö§ä§ß§å§ð §ã§Ú§ã§ä§Ö§Þ§å §Ó§Ù§Ñ§Ú§Þ§à§à§ä§ß§à§ê§Ö§ß§Ú§Û §ã §æ§Ú§Ý§Ú§Ñ§Ý§Ñ§Þ§Ú. §²§Ñ§Ù§â§Ñ§Ò§à§ä§Ü§Ñ SLA (§ã§à§Ô§Ý§Ñ§ê§Ö§ß§Ú§Û §à§Ò §å§â§à§Ó§ß§Ö §á§â§Ö§Õ§à§ã§ä§Ñ§Ó§Ý§Ö§ß§Ú§ñ §ã§Ö§â§Ó§Ú§ã§Ñ). §²§Ö§à§â§Ô§Ñ§ß§Ú§Ù§Ñ§è§Ú§ñ §¸§°§¥ (§è§Ö§ß§ä§â§à§Ó §à§Ò§â§Ñ§Ò§à§ä§Ü§Ú §Õ§Ñ§ß§ß§í§ç) §¬§à§Þ§á§Ñ§ß§Ú§Ú. SIP-§ä§Ö§Ý§Ö§æ§à§ß§Ú§ñ. §³§à§Ù§Õ§Ñ§ß§Ú§Ö §®§Ö§Ø§æ§Ú§Ý§Ú§Ñ§Ý§î§ß§à§Û §Ó§Ú§â§ä§å§Ñ§Ý§î§ß§à§Û §ã§Ö§ä§Ú MPLS. §³§à§Ù§Õ§Ñ§ß§Ú§Ö §ã§Ö§ä§Ú §ç§â§Ñ§ß§Ö§ß§Ú§ñ §Õ§Ñ§ß§ß§í§ç SAN. §°§â§Ô§Ñ§ß§Ú§Ù§Ñ§è§Ú§ñ §ã§Ý§å§Ø§Ò§í §Ú §ã§Ú§ã§ä§Ö§Þ§í §Þ§à§ß§Ú§ä§à§â§Ú§ß§Ô§Ñ §ã§Ö§ä§Ö§Ó§í§ç §Ú §ã§Ö§â§Ó§Ö§â§ß§í§ç §Þ§à§ë§ß§à§ã§ä§Ö§Û §¬§à§Þ§á§Ñ§ß§Ú§Ú §ß§Ñ §Ò§Ñ§Ù§Ö §á§â§à§Õ§å§Ü§ä§à§Ó HP Open View. 11.2002 ¨C 03.2007 §®§Ö§Ô§Ñ§¶§à§ß-§®§à§ã§Ü§Ó§Ñ, §©§¡§° ?§³§à§ß§Ú§Ü §¥§å§à? §²§å§Ü§à§Ó§à§Õ§Ú§ä§Ö§Ý§î §à§ä§Õ§Ö§Ý§Ñ §à§æ§Ú§ã§ß§í§ç §â§Ö§ê§Ö§ß§Ú§Û §Õ§Ö§á§Ñ§â§ä§Ñ§Þ§Ö§ß§ä§Ñ §ª§´. §°§Ò§à§â§å§Õ§à§Ó§Ñ§ß§Ú§Ö §à§æ§Ú§ã§à§Ó §á§â§à§Õ§Ñ§Ø, §ß§Ñ§é§Ú§ß§Ñ§ñ §ã §á§â§à§â§Ñ§Ò§à§ä§Ü§Ú §Ü§à§ß§è§Ö§á§è§Ú§Ú §á§Ö§â§Ó§í§ç §à§æ§Ú§ã§à§Ó, §Ó§Ü§Ý§ð§é§Ñ§ñ §Ü§Ñ§ã§ã§à§Ó§à§Ö §à§Ò§à§â§å§Õ§à§Ó§Ñ§ß§Ú§Ö, §Ú§ß§ä§Ö§Ô§â§Ñ§è§Ú§ñ §Õ§Ñ§ß§ß§í§ç §Ú§Ù §Ü§Ñ§ã§ã§à§Ó§à§Û §ã§Ú§ã§ä§Ö§Þ§í §Ó §ã§Þ§Ö§Ø§ß§í§Ö §ª§´ §ã§Ú§ã§ä§Ö§Þ§í, §Ó§Ü§Ý§ð§é§Ñ§ñ §Ò§Ú§Ý§Ý§Ú§ß§Ô§à§Ó§å§ð §Ú §á§Ý§Ñ§ä§Ö§Ø§ß§í§Ö §ã §è§Ö§Ý§î§ð §à§á§ä§Ú§Þ§Ú§Ù§Ñ§è§Ú§Ú §á§â§à§è§Ö§ã§ã§Ñ §å§é§Ö§ä§Ñ §Ü§Ñ§ã§ã§à§Ó§í§ç §à§á§Ö§â§Ñ§è§Ú§Û; 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§â§Ñ§Ù§â§Ñ§Ò§à§ä§Ü§Ñ, §á§à§Õ§Õ§Ö§â§Ø§Ü§Ñ §Ú §à§Ò§Ö§ã§á§Ö§é§Ö§ß§Ú§Ö §æ§å§ß§Ü§è§Ú§à§ß§Ñ§Ý§î§ß§à§ã§ä§Ú §Ó§ß§Ö§ê§ß§Ú§ç §Ú §Ó§ß§å§ä§â§Ö§ß§ß§Ú§ç §á§à§â§ä§Ñ§Ý§à§Ó §Ü§à§Þ§á§Ñ§ß§Ú§Ú; §å§é§Ñ§ã§ä§Ú§Ö §Ó §â§Ñ§Ù§â§Ñ§Ò§à§ä§Ü§Ö §ã§ä§â§Ñ§ä§Ö§Ô§Ú§Ú CRM §Ü§à§Þ§á§Ñ§ß§Ú§Ú, §â§å§Ü§à§Ó§à§Õ§ã§ä§Ó§à §Ó§ß§Ö§Õ§â§Ö§ß§Ú§Ö§Þ §Ó§ß§å§ä§â§Ö§ß§ß§Ö§Ô§à CRM §Ü§à§Þ§á§Ñ§ß§Ú§Ú §ß§Ñ §Ò§Ñ§Ù§Ö HP Open View §ß§Ñ §à§ã§ß§à§Ó§Ö §á§â§Ú§ß§è§Ú§á§à§Ó ITIL, §Ú§ß§ä§Ö§Ô§â§Ñ§è§Ú§Ö§Û §Ó§ß§å§ä§â§Ö§ß§ß§Ö§Ô§à CRM §ã §Ü§Ý§Ú§Ö§ß§ä§ã§Ü§Ú§Þ §ß§Ñ §Ò§Ñ§Ù§Ö Amdocs CRM §Ú §Ó§ß§å§ä§â§Ö§ß§ß§Ú§Þ §ä§Ö§ç§ß§Ú§é§Ö§ã§Ü§Ú§Þ CRM §ß§Ñ §à§ã§ß§à§Ó§Ö §ã§ä§Ñ§ß§Õ§Ñ§â§ä§Ñ ETOM, §å§é§Ñ§ã§ä§Ú§Ö §Ó §á§à§Õ§Ô§à§ä§à§Ó§Ü§Ö §ä§Ö§ç§ß§Ú§é§Ö§ã§Ü§à§Ô§à §Ù§Ñ§Õ§Ñ§ß§ß§Ñ§ñ §Ñ§ß§Ñ§Ý§Ú§ä§Ú§é§Ö§ã§Ü§à§Ô§à CRM §ß§Ñ §Ò§Ñ§Ù§Ö §á§â§à§Õ§å§Ü§ä§à§Ó Siebel; §â§Ñ§Ù§â§Ñ§Ò§à§ä§Ü§Ñ §Ú §ã§à§Ó§Ö§â§ê§Ö§ß§ã§ä§Ó§à§Ó§Ñ§ß§Ú§Ö §ã§ä§Ñ§ß§Õ§Ñ§â§ä§à§Ó §Ò§Ú§Ù§ß§Ö§ã- §á§â§à§è§Ö§ã§ã§à§Ó §ª§´, §â§Ñ§Ù§â§Ñ§Ò§à§ä§Ü§Ñ §á§â§à§è§Ö§Õ§å§â, §â§Ö§Ô§Ý§Ñ§Þ§Ö§ß§ä§à§Ó §Ú §Ú§ß§ã§ä§â§å§Ü§è§Ú§Û; §á§â§Ú§Ó§Ö§Õ§Ö§ß§Ú§Ö §á§â§à§è§Ö§ã§ã§à§Ó §Ó §ã§à§à§ä§Ó§Ö§ä§ã§ä§Ó§Ú§Ö §ã§ä§Ñ§ß§Õ§Ñ§â§ä§Ñ§Þ, §Ó§Ü§Ý§ð§é§Ñ§ñ §³§®§¬ (§ã§ä§Ñ§ß§Õ§Ñ§â§ä §Þ§Ö§ß§Ö§Õ§Ø§Þ§Ö§ß§ä§Ñ §Ü§Ñ§é§Ö§ã§ä§Ó§Ñ) §á§à §¤§°§³§´/§ª§³§°. 08.2006 - 10.2006 §©§¡§° "§´§´-§®§à§Ò§Ñ§Û§Ý" §Ô. §¥§å§ê§Ñ§ß§Ò§Ö (§®§à§Ò§Ú§Ý§î§ß§í§Ö §§Ú§ß§Ú§Ú §´§Ñ§Õ§Ø§Ú§Ü§Ú§ã§ä§Ñ§ß§Ñ) §³§à§Ó§Ö§ä§ß§Ú§Ü §¤§Ö§ß§Ö§â§Ñ§Ý§î§ß§à§Ô§à §¥§Ú§â§Ö§Ü§ä§à§â§Ñ §á§à §ª§ß§æ§à§â§Þ§Ñ§è§Ú§à§ß§ß§í§Þ §´§Ö§ç§ß§à§Ý§à§Ô§Ú§ñ§Þ. §²§å§Ü§à§Ó§à§Õ§ã§ä§Ó§à §Õ§Ö§á§Ñ§â§ä§Ñ§Þ§Ö§ß§ä§à§Þ §ª§´ §ß§Ñ §á§Ö§â§Ú§à§Õ §Ñ§ß§ä§Ú§Ü§â§Ú§Ù§Ú§ã§ß§à§Ô§à §å§á§â§Ñ§Ó§Ý§Ö§ß§Ú§ñ. §¥§à 03.2007 §ñ§Ó§Ý§ñ§Ý§ã§ñ §Ü§å§â§Ñ§ä§à§â§à§Þ §å§Ü§Ñ§Ù§Ñ§ß§ß§à§Û §Ü§à§Þ§á§Ñ§ß§Ú§Ú §á§à §ã§à§Ó§Þ§Ö§ã§ä§Ú§ä§Ö§Ý§î§ã§ä§Ó§å §ã §à§ã§ß§à§Ó§ß§à§Û §Õ§Ö§ñ§ä§Ö§Ý§î§ß§à§ã§ä§î§ð §Ó §Ü§à§Þ§á§Ñ§ß§Ú§Ú ?§®§Ö§Ô§Ñ§¶§à§ß?.. 11.2000 - 11.2002 §¬§à§ß§è§Ö§â§ß ?§®§ª§²§´§¦§§¦§¬§°§®?. ?§®§Ö§Ø§Õ§å§ß§Ñ§â§à§Õ§ß§Ñ§ñ §¬§à§Þ§á§Ñ§ß§Ú§ñ §³§Ó§ñ§Ù§Ú?. http://mksnet.ru §Ô. §®§à§ã§Ü§Ó§Ñ IT-manager §µ§á§â§Ñ§Ó§Ý§Ö§ß§Ú§Ö §ª§´ §Ú§ß§æ§â§Ñ§ã§ä§â§å§Ü§ä§å§â§à§Û §à§á§Ö§â§Ñ§ä§à§â§Ñ §ã§Ó§ñ§Ù§Ú (§¡§´§³ 748) §Ú §á§â§à§Ó§Ñ§Û§Õ§Ö§â§Ñ §ª§ß§ä§Ö§â§ß§Ö§ä, §á§â§Ö§Õ§à§ã§ä§Ñ§Ó§Ý§ñ§ð§ë§Ö§Ô§à §ã§Ó§à§Ú§Þ §Ü§Ý§Ú§Ö§ß§ä§Ñ§Þ §ê§Ú§â§à§Ü§Ú§Û §ã§á§Ö§Ü§ä§â §å§ã§Ý§å§Ô §ã§Ó§ñ§Ù§Ú §Ó §²§à§ã§ã§Ú§Ú, §³§¯§¤, §©§Ñ§á§Ñ§Õ§ß§à§Û §¦§Ó§â§à§á§Ö, §³§º§¡, §¤§Ó§Ú§ß§Ö§Ö, §±§Ñ§Ü§Ú§ã§ä§Ñ§ß§Ö, §ß§Ñ §¬§Ú§á§â§Ö. §±§â§Ú§ß§ñ§ä§Ú§Ö §ä§Ö§ç§ß§Ú§é§Ö§ã§Ü§Ú§ç §â§Ö§ê§Ö§ß§Ú§Û. §µ§á§â§Ñ§Ó§Ý§Ö§ß§Ú§Ö §Ñ§Õ§Þ§Ú§ß§Ú§ã§ä§â§Ú§â§à§Ó§Ñ§ß§Ú§Ö§Þ §æ§Ú§ß§Ñ§ß§ã§à§Ó§í§ç §Ú §Ò§Ú§Ý§Ý§Ú§ß§Ô§à§Ó§í§ç §ã§Ú§ã§ä§Ö§Þ, §Ò§Ñ§Ù §Õ§Ñ§ß§ß§í§ç. §£§ß§Ö§Õ§â§Ö§ß§Ú§Ö TQM §ß§Ñ §à§ã§ß§à§Ó§Ö Remedy Action Request System. §¬§Ý§ð§é§Ö§Ó§à§Ö §å§é§Ñ§ã§ä§Ú§Ö §Ó §â§Ñ§Ù§â§Ñ§Ò§à§ä§Ü§Ö §Ü§à§â§á§à§â§Ñ§ä§Ú§Ó§ß§í§ç §ã§ä§Ñ§ß§Õ§Ñ§â§ä§à§Ó §ª§´ §Ú§ß§æ§â§Ñ§ã§ä§â§å§Ü§ä§å§â§í §Õ§Ý§ñ §Ô§â§å§á§á§í §Ü§à§Þ§á§Ñ§ß§Ú§Û (§®§Ñ§Ü§à§Þ§ß§Ö§ä, §²§Ñ§ã§Ü§à§Þ, §®§Ö§ä§â§à§Ü§à§Þ + §Ô§â§å§á§á§Ñ §¬§à§Þ§á§Ñ§ß§Ú§Û §£§à§ã§ä§à§é§ß§à§Û §¦§Ó§â§à§á§í). §¥§°§±§°§§¯§ª§´§¦§§¾§¯§¡§Á §ª§¯§¶§°§²§®§¡§¸§ª§Á §¤§â§Ñ§Ø§Õ§Ñ§ß§ã§ä§Ó§à: §²§à§ã§ã§Ú§ñ; §Á§Ù§í§Ü§Ú: §Ñ§ß§Ô§Ý§Ú§Û§ã§Ü§Ú§Û ¨C Written is upper intermediate closer to fluent, spoken is Intermediate. §¬§§À§¹§¦§£§½§¦ §¯§¡§£§½§¬§ª §°§á§í§ä§ß§í§Û §Þ§Ö§ß§Ö§Õ§Ø§Ö§â §Ó §à§Ò§Ý§Ñ§ã§ä§Ú §ª§ß§æ§à§â§Þ§Ñ§è§Ú§à§ß§ß§í§ç §ä§Ö§ç§ß§à§Ý§à§Ô§Ú§Û §Ú §ä§Ö§Ý§Ö§Ü§à§Þ§Þ§å§ß§Ú§Ü§Ñ§è§Ú§Û §ã §Ò§à§Ô§Ñ§ä§í§Þ §à§á§í§ä§à§Þ §á§à§ã§ä§â§à§Ö§ß§Ú§ñ §Ú §â§Ö§à§â§Ô§Ñ§ß§Ú§Ù§Ñ§è§Ú§Ú §Ú§ß§æ§à§â§Þ§Ñ§è§Ú§à§ß§ß§í§ç §ã§Ú§ã§ä§Ö§Þ. §¯§Ñ§Ó§í§Ü§Ú §å§á§â§Ñ§Ó§Ý§Ö§ß§Ú§ñ §Ü§Ñ§é§Ö§ã§ä§Ó§à§Þ, §ã§ä§Ñ§ß§Õ§Ñ§â§ä§Ú§Ù§Ñ§è§Ú§Ö§Û §Ú §Ú§ß§æ§à§â§Þ§Ñ§è§Ú§à§ß§ß§à§Û §Ò§Ö§Ù§à§á§Ñ§ã§ß§à§ã§ä§î§ð. §°§Ò§Ý§Ñ§Õ§Ñ§ð §ï§Ü§ã§á§Ö§â§ä§ß§í§Þ §å§â§à§Ó§ß§Ö§Þ §Ó ITIL, ITSM, §¤§°§³§´-§ª§³§°-9000:9001. §Á§Ó§Ý§ñ§ð§ã§î §à§Õ§ß§Ú§Þ §Ú§Ù 136 §ã§Ö§â§ä§Ú§æ§Ú§è§Ú§â§à§Ó§Ñ§ß§ß§í§ç §ã§Ö§â§Ó§Ú§ã-§Þ§Ö§ß§Ö§Õ§Ø§Ö§â§à§Ó §Ó §²§à§ã§ã§Ú§Ú §á§à §Ó§Ö§â§ã§Ú§Ú ITIL v2 http://itsmforum.ru/s_m_1 . §£§Ý§Ñ§Õ§Ö§ð §ß§Ñ§Ó§í§Ü§Ñ§Þ§Ú §Ó§ß§Ö§Õ§â§Ö§ß§Ú§ñ §ã§Ú§ã§ä§Ö§Þ §´§Ñ§Û§Þ - §Þ§Ö§ß§Ö§Õ§Ø§Þ§Ö§ß§ä§Ñ, TQM, §ñ§á§à§ß§ã§Ü§à§Û §ã§Ú§ã§ä§Ö§Þ§í ?§¬§Ñ§Û§Õ§Ù§Ö§ß?. §ª§Þ§Ö§ð §Ò§à§Ý§î§ê§à§Û §à§á§í§ä §á§à§ã§ä§â§à§Ö§ß§Ú§ñ §¸§°§¥ (§è§Ö§ß§ä§â§à§Ó §à§Ò§â§Ñ§Ò§à§ä§Ü§Ú §Õ§Ñ§ß§ß§í§ç) §ã§à§Ô§Ý§Ñ§ã§ß§à §Ñ§Þ§Ö§â§Ú§Ü§Ñ§ß§ã§Ü§à§Þ§å §ã§ä§Ñ§ß§Õ§Ñ§â§ä§å TIA-942, §à§ã§å§ë§Ö§ã§ä§Ó§Ý§Ö§ß§Ú§ñ §á§â§à§Ö§Ü§ä§à§Ó §Ñ§Ó§ä§à§Þ§Ñ§ä§Ú§Ù§Ñ§è§Ú§Ú §á§â§à§è§Ö§ã§ã§à§Ó §å§á§â§Ñ§Ó§Ý§Ö§ß§Ú§ñ, §ã§Ú§ã§ä§Ö§Þ§ß§à§Û §Ú§ß§ä§Ö§Ô§â§Ñ§è§Ú§Ú; §Ù§ß§Ñ§ß§Ú§Ö §Ú §å§Þ§Ö§ß§Ú§Ö §á§â§Ú§Þ§Ö§ß§ñ§ä§î §Þ§Ö§ä§à§Õ§Ú§Ü§å §á§â§à§Ö§Ü§ä§ß§à§Ô§à §å§á§â§Ñ§Ó§Ý§Ö§ß§Ú§ñ PM. §°§á§í§ä §â§Ñ§Ò§à§ä§í IT-§Þ§Ö§ß§Ö§Õ§Ø§Ö§â§à§Þ §Ó §Ü§à§Þ§á§Ñ§ß§Ú§ñ§ç §ã §â§Ñ§Ù§Ó§Ú§ä§à§Û §ã§Ú§ã§ä§Ö§Þ§à§Û §æ§Ú§Ý§Ú§Ñ§Ý§à§Ó; §à§á§í§ä §å§ã§á§Ö§ê§ß§à§Û §â§Ñ§Ù§â§Ñ§Ò§à§ä§Ü§Ú §Ú §Ó§ß§Ö§Õ§â§Ö§ß§Ú§ñ §ã§ä§Ñ§ß§Õ§Ñ§â§ä§à§Ó, §á§â§à§è§Ö§Õ§å§â §Ú §Ú§ß§ã§ä§â§å§Ü§è§Ú§Û, §â§Ö§Ô§Ý§Ñ§Þ§Ö§ß§ä§Ú§â§å§ð§ë§Ú§ç §Õ§Ö§ñ§ä§Ö§Ý§î§ß§à§ã§ä§î §ª§´; §°§á§í§ä §å§ã§á§Ö§ê§ß§à§Û §á§â§à§Ö§Ü§ä§ß§à§Û §â§Ñ§Ò§à§ä§í; §°§á§í§ä §â§Ñ§Ù§Ó§Ö§â§ä§í§Ó§Ñ§ß§Ú§ñ ERP -§ã§Ú§ã§ä§Ö§Þ; §£§Ö§Õ§Ö§ß§Ú§Ö §Ü§à§ß§ä§â§Ñ§Ü§ä§à§Ó, §Ó§Ù§Ñ§Ú§Þ§à§Õ§Ö§Û§ã§ä§Ó§Ú§Ö §ã §á§Ñ§â§ä§ß§Ö§â§Ñ§Þ§Ú. §¤§â§Ñ§Þ§à§ä§ß§à§ã§ä§î §Ó §æ§Ú§ß§Ñ§ß§ã§à§Ó§í§ç §Ú §ð§â§Ú§Õ§Ú§é§Ö§ã§Ü§Ú§ç §Ñ§ã§á§Ö§Ü§ä§Ñ§ç §Õ§Ö§ñ§ä§Ö§Ý§î§ß§à§ã§ä§Ú §á§â§Ö§Õ§á§â§Ú§ñ§ä§Ú§Û. §°§á§í§ä §Ü§à§ß§ã§å§Ý§î§ä§Ñ§è§Ú§Û/§á§à§Þ§à§ë§Ú/§å§é§Ñ§ã§ä§Ú§ñ §Ó §Ó§í§ã§ä§â§Ñ§Ú§Ó§Ñ§ß§Ú§Ú §Ò§Ú§Ù§ß§Ö§ã §á§â§à§è§Ö§ã§ã§à§Ó, §ß§Ñ§á§Ú§ã§Ñ§ß§Ú§ñ §á§â§à§è§Ö§Õ§å§â §Ú §á§à§Ý§Ú§ä§Ú§Ü. §°§á§í§ä §à§á§ä§Ú§Þ§Ú§Ù§Ñ§è§Ú§Ú §Ò§Ú§Ù§ß§Ö§ã-§á§â§à§è§Ö§ã§ã§à§Ó, §à§â§Ô§Ñ§ß§Ú§Ù§Ñ§è§Ú§à§ß§ß§à-§æ§å§ß§Ü§è§Ú§à§ß§Ñ§Ý§î§ß§à§Û §ã§ä§â§å§Ü§ä§å§â§í.
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