01 CXPA Finland Webinar - Sirte Pihlaja - CXPA Finland
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This document provides an agenda for a webinar hosted by CXPA Finland on healthcare customer experience. The webinar features presentations on transforming hospital culture, using data for better eHealth services, and a panel discussion. Attendees can ask questions through the chat and provide feedback after the event. The webinar is brought to you by CXPA Finland and their partners.
01 CXPA Finland Webinar - Sirte Pihlaja - CXPA Finland
- 2. Program Welcome to CXPA Finland webinar Sirte Pihlaja, Head of Team, CXPA Finland & CEO, Shirute How Culture Was Transformed at The Holly Private Hospital David Henderson, Hospital Director & Lead for Management Development at The Holly Private Hospital, Aspen Healthcare Data at the Centre of Better eHealth Services Ossi Laukkanen, Business Unit Director, Digital Health Services, Mehiläinen Questions and Panel Discussion Sirte Pihlaja, David Henderson, Ossi Laukkanen & Hannu Meriläinen, Business Director, Digital Hospital, Elisa Closing words Sirte Pihlaja
- 3. Join the LIVE discussion! You can join the LIVE discussion by writing to the CHAT box Please send questions to our presenters! If sharing to social media, please use the hashtags #cxpafinland #elisadesign You can also use our Feedbackly feedback channel http://fbly.io/cxpafi
- 5. This webinar was brought to you by We thank our partners
- 6. Let us know how we did today! We want to make sure our webinars and live events are always succesful. Let us know if there is anything we could do better or if you were especially satisfied with something! You can leave feedback about this webinar at: http://bit.ly/cxpafiwebinar-healthcare We will draw two Hanko Sushi gift cards between everyone who have left feedback (approx. 50€ value and valid for a year).
- 9. ©ShiruteLtd. Confidential. @sirteace CX MASTERCLASS WITH IAN GOLDING 7.5&8.5.2020 www.cxmasterclass.fi
- 11. Helsinki, Finland 8.5.2020 at 6 PM-7 PM (EEST) www.cxpa.fi CXPA Finland Webinar: What Is The Role Of CX/EX In This Time?
- 12. CCXP.ORG
- 16. Program Welcome to CXPA Finland webinar Sirte Pihlaja, Head of Team, CXPA Finland & CEO, Shirute How Culture Was Transformed at The Holly Private Hospital David Henderson, Hospital Director & Lead for Management Development at The Holly Private Hospital, Aspen Healthcare Data at the Centre of Better eHealth Services Ossi Laukkanen, Business Unit Director, Digital Health Services, Mehiläinen Questions and Panel Discussion Sirte Pihlaja, David Henderson, Ossi Laukkanen & Hannu Meriläinen, Business Director, Digital Hospital, Elisa Closing words Sirte Pihlaja
- 18. Let us know how we did today! We want to make sure our webinars and live events are always succesful. Let us know if there is anything we could do better or if you were especially satisfied with something! You can leave feedback about this webinar at: http://bit.ly/cxpafiwebinar-healthcare We will draw two Hanko Sushi gift cards between everyone who have left feedback (approx. 50€ value and valid for a year).
- 19. This webinar was brought to you by We thank our partners
- 20. ©ShiruteLtd. Confidential. @sirteace CX MASTERCLASS WITH IAN GOLDING 7.5&8.5.2020 www.cxmasterclass.fi
- 21. Helsinki, Finland 8.5.2020 at 6 PM-7 PM (EEST) www.cxpa.fi CXPA Finland Webinar: What Is The Role Of CX/EX In This Time?