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01 start with the end in mind03

Hass Howard
Hass Howard

The document discusses how to define the mission and vision of a Project Management Office (PMO) when first establishing it. It recommends starting with the end goal in mind and identifying the PMO's purpose, benefits, and goals through a mission and vision statement. Examples of concise and effective PMO mission and vision statements from other organizations are provided. The document also provides guidelines for creating a mission statement, focusing on the key measures of success, and creating a vision statement that inspires stakeholders.

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7/22/2009 Report #1: Start With the End in Mind The Rapid PMO: Strategic Steps from A to Z Hass Howard
Hass Howard, 2009 Report #1: Start With the End in Mind The Rapid PMO: Strategic Steps from A to Z Where to Begin? When designing your Project Management Office (PMO), it is a good approach to start with your end goal(s) in mind. The establishment and continuous growth of an effective PMO is a journey. Just like with any journey, the bumps along the road are easier to consume if you know the end destination. Identifying the mission, vision, and goals of your PMO is an excellent start that lays the foundation for a smooth journey. Now, any sort of organizational change will encounter its fair share of obstacles. Erecting a PMO is no different. However, clear communication of the PMOs purpose, and its benefit to various members of the organization, shall reduce reluctance to its implementation. By first defining the Mission and Vision of the PMO, selection of the PMO type becomes a fairly easy task. Defining the PMO Mission and Vision Mission and vision statements are common vehicles for communicating the overall purpose and future intended state of an organizational unit. The eventual users of your PMO are not foreign to the intent of mission and vision statements either, as these tools are used quite frequently in strategic plans, on company web sites, and in a multitude of business communications to establish a common perception of a goal or business entity. Launching your PMO without these two pieces of the big picture in hand does not necessarily translate into disaster, but it definitely increases the obstacles along your path. 1
Hass Howard, 2009 For the purposes of this report, we will concentrate on forming an information technology (IT) centric PMO for a company with operations throughout North America. By first defining the mission of the PMO, we establish a shared understanding of the PMOs purpose. Provided below is the sample mission statement that we will use for this fictional PMO. Establish excellence in the management of IT projects by offering project management support services to the enterprise, enabling the successful completion of IT initiatives on time and within budget where customer requirements are consistently met or exceeded. There are a few elements of the mission statement that you should take notice of, particularly its clear expression of the PMOs major intent, Establish excellence in the management of IT projects. Users of the PMO are also identified, project management services to the enterprise. How the PMO contributes to the IT Divisions achievement of the companys strategic goals is also addressed, successful completion of IT Initiatives on time and within budget where customer requirements are consistently met or exceeded. The Enterprise IT PMO empowers project managers, and anyone involved in the administration of an IT related project, to leverage a set of proven project management best practices, tools, and processes to consistently deliver projects on time and within budget, maintaining no more than a +/- 10% variance between actual and estimated projects costs and durations, where customer satisfaction ratings are routinely 95% or greater for all initiatives contained within the IT Project Portfolio. 2
Hass Howard, 2009 Using the above mission statement, we will use Mission Statement Creation the following vision to articulate the future 1. To create your mission goal-state of the PMO. statement, first identify your organizations winning idea. Even in this brief example, the linkage between mission and vision are clear. While 2. Next identify the key measures of your success. Make sure you the mission emphasizes the aim of the PMO, choose the most important the vision inspires the members and customers measures (and not too many of of the PMO by depicting the increased them!) capabilities and efficiencies that everyone will 3. Combine your winning idea benefit from once the mission is realized. As and success measures into a you construct your mission and vision tangible and measurable goal. statements under this rapid model, consider 4. Refine the words until you them to be conversation catalysts that you have a concise and precise can quickly employ to engage all levels of statement of your mission, which expresses your ideas, staff in the PMO design and implementation measures and desired result. discussions. Vision Statement Creation PMO Mission and Vision Examples There are many techniques that your 1. First identify your organizations mission. Then organization can leverage to quickly generate uncover the real, human value a mission and vision statement for your PMO. in that mission. Mind Tools, a leader in the skills building field, 2. Next, identify what you, your provides a very effective and straightforward customers and other seven (7) step process for defining a mission stakeholders will value most and vision statement (see figure A). This is one about how your organization will achieve this mission. Distil of many practices that you can follow. these into the values that your Throughout the Internet there are also many organization has or should good examples of PMO mission and vision have. statements that your organization can use to 3. Combine your mission and guide the creation of its own PMO mission and values, and polish the words until you have a vision vision. statement inspiring enough to energize and motivate people inside and outside your organization. (Mind Tools Ltd., 2008) Figure A 3
Hass Howard, 2009 When visiting the State of North Carolinas Enterprise Project Management Office (EPMO) web page, the mission and vision statements are two of the first items you view on their home page. Similar to our fictional mission and vision, the State of NC EPMO employs brief paragraphs to communicate its mission and vision. Mission Example Mission Example To provide leadership for the improvement and expansion of Project To enable successful completion of projects and realize their benefits, the Management across state government through coordination and PMO will: communication, standardization and measurement, and mentoring and coaching.Collaborate with State agencies to help ensure achievement 揃 (State of NC EPMO) of their project goals and objectives. Vision Example 揃 Conduct project tracking, review and oversight on behalf of the Legislature. The EPMO provides professional oversight to facilitate successful IT 揃 Encourage adherence to repeatable project management projects through assessing projects and facilitating resolution of issues, processes with established standards and measurement risks and roadblocks and by providing early warnings if a project is likely criteria. to fail. The EPMO does this through project management methodologyand o Provide sustainable applying professional experience best practices and by best practices tools.complete information to the SCIO and providing full and to ensure the SCIO can respond appropriately. management EPMO) o Coordinate statewide project (State of NC training, coaching and mentoring programs. o Actively participate in project governance. (Office of Enterprise Technology) The University of North Texas uses a briefer, yet still effective, vision statement for its PMO. Vision Example Create a foundation within CITC for enhanced awareness and collaboration, increased efficiency, and more consistent delivery of the right projects at the right time with the right resources. (U of North Texas PMO, 2008) 4
Hass Howard, 2009 Bullet points are also another practical vehicle for publicizing your PMOs mission and vision. The State of Minnesota combines brevity and bullet points to articulate its PMOs mission. The style of your mission and vision statements should resemble the culture of your company. Some organizations compose missions and visions that span several pages. With the objective of this undertaking being to establish a PMO of value as expeditiously as possible, I caution the use of lengthy mission and vision statements. Besides, it is much easier for people to remember concise mission and visions that are very compelling. Whats Next? Establishing a mission and vision without any measurement goals is akin to planning a trip without any target travel dates. Forming the picture of what you seek to accomplish is only part of the equation. To truly energize the enterprise around project management maturity, tangible goals and strategies should accompany the PMO mission and vision. Individual, team, and departmental contributions can then be continually assessed against the achievement of the stated goals and strategies. Next in the Series: Report #2: Adding Teeth to the Mission and Vision 5
Hass Howard, 2009 Works Cited Mind Tools Ltd. (2008). Mission Statements & Vision Statements. Retrieved January 7, 2009, from Mind Tools Web site: http://www.mindtools.com/pages/article/newLDR_90.htm Office of Enterprise Technology. (n.d.). PMO Mission and Vision. Retrieved January 7, 2009, from The Office of Enterprise Technology State of Minnesota: http://www.state.mn.us/portal/mn/jsp/content.do?subchannel=- 536890651&programid=536910278&id=-536890276&agency=OETweb State of NC EPMO. (n.d.). Enterprise Project Management Office, State of North Carolina. Retrieved January 7, 2009, from Enterprise Project Management Office, State of North Carolina: http://www.epmo.scio.nc.gov/ U of North Texas PMO. (2008, April 18). University of North Texas PMO. Retrieved January 7, 2009, from University of North Texas Computing and Information Technology Center: http://pmo.unt.edu/ 6

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01 start with the end in mind03

  • 1. 7/22/2009 Report #1: Start With the End in Mind The Rapid PMO: Strategic Steps from A to Z Hass Howard
  • 2. Hass Howard, 2009 Report #1: Start With the End in Mind The Rapid PMO: Strategic Steps from A to Z Where to Begin? When designing your Project Management Office (PMO), it is a good approach to start with your end goal(s) in mind. The establishment and continuous growth of an effective PMO is a journey. Just like with any journey, the bumps along the road are easier to consume if you know the end destination. Identifying the mission, vision, and goals of your PMO is an excellent start that lays the foundation for a smooth journey. Now, any sort of organizational change will encounter its fair share of obstacles. Erecting a PMO is no different. However, clear communication of the PMOs purpose, and its benefit to various members of the organization, shall reduce reluctance to its implementation. By first defining the Mission and Vision of the PMO, selection of the PMO type becomes a fairly easy task. Defining the PMO Mission and Vision Mission and vision statements are common vehicles for communicating the overall purpose and future intended state of an organizational unit. The eventual users of your PMO are not foreign to the intent of mission and vision statements either, as these tools are used quite frequently in strategic plans, on company web sites, and in a multitude of business communications to establish a common perception of a goal or business entity. Launching your PMO without these two pieces of the big picture in hand does not necessarily translate into disaster, but it definitely increases the obstacles along your path. 1
  • 3. Hass Howard, 2009 For the purposes of this report, we will concentrate on forming an information technology (IT) centric PMO for a company with operations throughout North America. By first defining the mission of the PMO, we establish a shared understanding of the PMOs purpose. Provided below is the sample mission statement that we will use for this fictional PMO. Establish excellence in the management of IT projects by offering project management support services to the enterprise, enabling the successful completion of IT initiatives on time and within budget where customer requirements are consistently met or exceeded. There are a few elements of the mission statement that you should take notice of, particularly its clear expression of the PMOs major intent, Establish excellence in the management of IT projects. Users of the PMO are also identified, project management services to the enterprise. How the PMO contributes to the IT Divisions achievement of the companys strategic goals is also addressed, successful completion of IT Initiatives on time and within budget where customer requirements are consistently met or exceeded. The Enterprise IT PMO empowers project managers, and anyone involved in the administration of an IT related project, to leverage a set of proven project management best practices, tools, and processes to consistently deliver projects on time and within budget, maintaining no more than a +/- 10% variance between actual and estimated projects costs and durations, where customer satisfaction ratings are routinely 95% or greater for all initiatives contained within the IT Project Portfolio. 2
  • 4. Hass Howard, 2009 Using the above mission statement, we will use Mission Statement Creation the following vision to articulate the future 1. To create your mission goal-state of the PMO. statement, first identify your organizations winning idea. Even in this brief example, the linkage between mission and vision are clear. While 2. Next identify the key measures of your success. Make sure you the mission emphasizes the aim of the PMO, choose the most important the vision inspires the members and customers measures (and not too many of of the PMO by depicting the increased them!) capabilities and efficiencies that everyone will 3. Combine your winning idea benefit from once the mission is realized. As and success measures into a you construct your mission and vision tangible and measurable goal. statements under this rapid model, consider 4. Refine the words until you them to be conversation catalysts that you have a concise and precise can quickly employ to engage all levels of statement of your mission, which expresses your ideas, staff in the PMO design and implementation measures and desired result. discussions. Vision Statement Creation PMO Mission and Vision Examples There are many techniques that your 1. First identify your organizations mission. Then organization can leverage to quickly generate uncover the real, human value a mission and vision statement for your PMO. in that mission. Mind Tools, a leader in the skills building field, 2. Next, identify what you, your provides a very effective and straightforward customers and other seven (7) step process for defining a mission stakeholders will value most and vision statement (see figure A). This is one about how your organization will achieve this mission. Distil of many practices that you can follow. these into the values that your Throughout the Internet there are also many organization has or should good examples of PMO mission and vision have. statements that your organization can use to 3. Combine your mission and guide the creation of its own PMO mission and values, and polish the words until you have a vision vision. statement inspiring enough to energize and motivate people inside and outside your organization. (Mind Tools Ltd., 2008) Figure A 3
  • 5. Hass Howard, 2009 When visiting the State of North Carolinas Enterprise Project Management Office (EPMO) web page, the mission and vision statements are two of the first items you view on their home page. Similar to our fictional mission and vision, the State of NC EPMO employs brief paragraphs to communicate its mission and vision. Mission Example Mission Example To provide leadership for the improvement and expansion of Project To enable successful completion of projects and realize their benefits, the Management across state government through coordination and PMO will: communication, standardization and measurement, and mentoring and coaching.Collaborate with State agencies to help ensure achievement 揃 (State of NC EPMO) of their project goals and objectives. Vision Example 揃 Conduct project tracking, review and oversight on behalf of the Legislature. The EPMO provides professional oversight to facilitate successful IT 揃 Encourage adherence to repeatable project management projects through assessing projects and facilitating resolution of issues, processes with established standards and measurement risks and roadblocks and by providing early warnings if a project is likely criteria. to fail. The EPMO does this through project management methodologyand o Provide sustainable applying professional experience best practices and by best practices tools.complete information to the SCIO and providing full and to ensure the SCIO can respond appropriately. management EPMO) o Coordinate statewide project (State of NC training, coaching and mentoring programs. o Actively participate in project governance. (Office of Enterprise Technology) The University of North Texas uses a briefer, yet still effective, vision statement for its PMO. Vision Example Create a foundation within CITC for enhanced awareness and collaboration, increased efficiency, and more consistent delivery of the right projects at the right time with the right resources. (U of North Texas PMO, 2008) 4
  • 6. Hass Howard, 2009 Bullet points are also another practical vehicle for publicizing your PMOs mission and vision. The State of Minnesota combines brevity and bullet points to articulate its PMOs mission. The style of your mission and vision statements should resemble the culture of your company. Some organizations compose missions and visions that span several pages. With the objective of this undertaking being to establish a PMO of value as expeditiously as possible, I caution the use of lengthy mission and vision statements. Besides, it is much easier for people to remember concise mission and visions that are very compelling. Whats Next? Establishing a mission and vision without any measurement goals is akin to planning a trip without any target travel dates. Forming the picture of what you seek to accomplish is only part of the equation. To truly energize the enterprise around project management maturity, tangible goals and strategies should accompany the PMO mission and vision. Individual, team, and departmental contributions can then be continually assessed against the achievement of the stated goals and strategies. Next in the Series: Report #2: Adding Teeth to the Mission and Vision 5
  • 7. Hass Howard, 2009 Works Cited Mind Tools Ltd. (2008). Mission Statements & Vision Statements. Retrieved January 7, 2009, from Mind Tools Web site: http://www.mindtools.com/pages/article/newLDR_90.htm Office of Enterprise Technology. (n.d.). PMO Mission and Vision. Retrieved January 7, 2009, from The Office of Enterprise Technology State of Minnesota: http://www.state.mn.us/portal/mn/jsp/content.do?subchannel=- 536890651&programid=536910278&id=-536890276&agency=OETweb State of NC EPMO. (n.d.). Enterprise Project Management Office, State of North Carolina. Retrieved January 7, 2009, from Enterprise Project Management Office, State of North Carolina: http://www.epmo.scio.nc.gov/ U of North Texas PMO. (2008, April 18). University of North Texas PMO. Retrieved January 7, 2009, from University of North Texas Computing and Information Technology Center: http://pmo.unt.edu/ 6
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