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Training: Consumer insights
Presented by Eleny
Consumer Insights
消費者洞察
A review of consumer
insights de?nitions, myths and truths.
By MBA Cristina Qui’nones
回顧, 關於消費者的?解定義,神話與真相
Target Product Brand
Needs
Development
品牌依照?類需求
創新研發產品
讓?活更加便利
更好吃, 更好?, 更好畫...
Communication
Insight
廣告?銷精準
挖掘消費者洞察
讓?標族群想要擁有
只有你才能吃到...
P&G Tide Naturals
De?ne
印度市場
仍有80%消費者
??洗衣服
?且很傷?
Positioning Solution
天然洗淨
不傷?
天然不傷?成份
比上?上同等洗淨?
產品低於30%的定價
LG TROMN
De?ne
台灣中南部艷陽
?照 何必烘?
滾筒洗衣機是未
來趨勢(韓劇)
Positioning Solution
簡單版滾筒洗衣機,售
價幾乎與直?式洗衣機
差不多,主打不傷衣
料,成功搶佔市場
為台灣量身訂製
滾筒洗+脫
不傷衣料
Post-it Walkman PC
HOWEVER
If the product has
No more Differentiation?
對於?標顧客「講出來與潛在的需要」、「現
在與未來的需要」親密深入的了解。
Consumer Insights
消費者洞察
The intimate, shared understanding of
the spoken and latent, current and
future needs of your target customers.
Ten Key Customer Insights: Unlocking the Mind of the Market by Robert Schieffer
GRNIER
Spot Correct
有效淡化深層斑
眼?為憑
斑踹共
去除顯斑還不夠
還會特別在意深層斑點的女?
肯定是特別神經質
對別?/廣告說的話半信半疑
如果沒有親身體驗絕對不會相信
Loreal Paris
Extraordinary Oil
?滴輕柔亮
台灣女?怕油,但是卻崇洋媚外
創造?家都?油護髮的新趨勢
先找?群不怕油的女?做好?碑:
-常常在美髮沙龍護髮(不怕油)
-會追流?趕潮流( 對??沒?信)
別?都在? 那我也試試看好了...
Extraordinary You!
隨時閃耀
更出眾
Dove Real Beauty Sketches
02 consumer insights
How to deliver
the sharp insight?
正所謂洞察??會寫
但精準與否...就各憑本事
總覺得
搔不到癢處
好像都對...
跟其他競品溝通差不多...
每次洞察都相同?
想當廣告?
?定要有CSS
MUST BE
CURIOUS
Like a Kid
MUST BE
SENSITIVE
Like a Cat
MUST BE
Sociable
Like a Girl
MUST Be
Human
like never lives
02 consumer insights
數字迷思
數字僅是告訴消費者過去經驗/當下?為
?非未來可能
?性洞察給你?把鑰匙
引領你?向?的未來
數字
只是降低可能的風險
Inspiration
相信直覺
02 consumer insights

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02 consumer insights